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Customer Support Specialist (Full-Time | Live Chat & Technical Support) Job Overview: We are looking for proactive, dedicated, and detail-oriented Customer Care & Technical Support Specialists to manage live customer chat, ticket resolution, dispute management, and account onboarding for our digital subscription services (Netflix, Disney+, DAZN, Movistar+, etc.) on e-commerce marketplaces (such as GamsGo). We offer 2 fixed weekly schedule blocks (6 days on / 1 day off) with 3 available 8-hour shifts to ensure continuous 24/7 coverage. Work Schedule & Shift Times (Strictly Spain Time / CEST - UTC+2) All shifts are managed and executed according to Spain local time (Madrid / CEST - UTC+2). Regardless of your physical country or local time zone, you must convert and adjust your local working hours to match these exact Spanish time slots: Position 1: Monday to Saturday (Day Off: Sunday) Choose one fixed 8-hour shift: Night Shift (Turno Noche): 00:00 – 08:00 (Spain Time) (Please calculate the time difference between your country and Spain before applying to ensure you can reliably cover your selected shift). Key Responsibilities: Manage real-time customer chat, support tickets, and post-sales inquiries on marketplace platforms (GamsGo). Guide customers through automated portal access ([login to view URL]), Master Key redemption, Smart TV pairing via 8-digit codes ([[login to view URL]]([login to view URL]), [[login to view URL]]([login to view URL])), and iOS/Android deep-linking. Submit formal, well-structured technical defense statements and forensic evidence reports to marketplace mediation departments to resolve claims. Multilingual customer assistance using established templates, macros, and AI translation tools across Spanish, English, French, and German. Quality assurance, differentiating genuine service defects from user configuration errors, and escalating valid issues. Requirements & Qualifications: Previous experience in Customer Support / Live Chat / Help Desk / Marketplace Operations. Basic technical literacy regarding VPN routing, browser cache/incognito modes, mobile app deep links, and streaming platform authentication. Strong written communication skills in Spanish and English (additional languages are a plus). Reliable workstation: Stable PC/Laptop, backup power, and high-speed internet connection. High punctuality, commitment, and adherence to response time targets (SLA). How to Apply: When applying, please provide: Your updated CV / Resume. Your country of residence and your local time zone. A brief summary of your previous experience in customer support or digital product troubleshooting.
Project ID: 40683144
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Active 5 days ago
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20 freelancers are bidding on average €250 EUR for this job

I'm Arti, your dedicated customer and technical support specialist with an extensive background in marketplace operations and live chat support. My work revolves around delivering exceptional customer experiences by resolving their issues efficiently. Not only do I possess strong written communication skills in both Spanish and English, but I have also worked with various AI translation tools which enable me to actively assist in multiple languages like French and German. Adding to my technical literacy, I am well-versed with VPN routing, browser cache/incognito modes, mobile app deep links, and streaming platform authentication - skills that will prove valuable in troubleshooting and ensuring smooth digital subscription services on e-commerce marketplaces. My capacity to submit structured technical defense statements and forensic reports further highlights my ability to provide in-depth resolutions. Moreover, I bring the advantage of being proficient in the use of popular e-commerce platforms such as Shopify and WooCommerce, while also leveraging Zoho CRM for effective task management. My devotion and punctuality towards meeting SLAs will ensure a high standard of service even during night shifts. Let's connect soon to discuss how we can elevate your customer experience!
€250 EUR in 7 days
2.8
2.8

Dear Hiring Manager, I’m a reliable Customer Support Specialist with 3 years of experience in Virtual Assistance and customer service, including remote support for a European-based e-commerce company. My experience includes handling live customer enquiries, resolving order and account issues, following SOPs, documenting cases, and escalating complex problems appropriately. Country/Time Zone: Nigeria — WAT (UTC+1) Relevant Experience: I have hands-on experience supporting customers through written communication across multiple platforms, investigating issues before responding, and providing clear step-by-step guidance. I’m comfortable learning new digital platforms and technical workflows quickly, including troubleshooting based on established procedures. I also have experience assisting customers in English, Spanish, French, German, Finnish, and Estonian, using translation tools where necessary to maintain clear communication. I have a reliable computer, stable high-speed internet, dependable workspace and a VPN if required. I’m comfortable working with strict SOPs, response-time targets, and fixed schedules. I would be glad to provide my CV and demonstrate that I can deliver accurate, responsive, and professional support for your digital subscription customers. Best regards, Mabel
€250 EUR in 7 days
2.5
2.5

Hello, I’m very interested in your Customer Support Specialist – Live Chat & Technical Support position. I understand that this role requires someone who can handle real-time customer chats, support tickets, disputes, account onboarding, and technical issues while remaining professional, patient, and detail-oriented. I can assist customers with clear step-by-step guidance, troubleshoot common account and access issues, follow established procedures, and escalate genuine technical problems when necessary. I’m also comfortable working with email, Microsoft Office, AI translation tools, and digital platforms. What I can bring to your team: Professional live-chat and customer support Fast and clear responses to customer inquiries Careful ticket and account management Troubleshooting and step-by-step customer guidance Multilingual communication with translation assistance when required Accurate documentation and follow-up Strong attention to detail and problem-solving, I understand that this is a full-time, 6-days-per-week role with shifts based on Spain time (CEST/UTC+2), and I am prepared to work according to the required schedule. I’m available to start immediately and would welcome the opportunity to demonstrate my reliability and customer-service skills. Thank you for considering my application. I look forward to hearing from you. Best regards, Mbursa Benjamin Customer Support | Virtual Assistant | Data Entry | Administrative Support
€250 EUR in 5 days
0.0
0.0

Hello, I am interested in working as a Customer Support Specialist for your project. I can handle live chat, customer queries, ticket resolution, account-related issues, and technical support with patience and professionalism. I am comfortable working with fixed shifts and following Spain/CEST time schedules. I am a quick learner, detail-oriented, and available for long-term work. I would be happy to discuss the role and start as soon as required. Thank you for considering my proposal.
€250 EUR in 7 days
0.0
0.0

¡Hola! Me interesa mucho la posición de Customer Support Specialist. Tengo excelente experiencia en gestión de chat en vivo, atención al cliente y resolución eficiente de consultas. Destaco por mi comunicación clara, empatía, organización y capacidad para aprender rápido el uso de nuevas herramientas o plataformas. Cuento con disponibilidad inmediata a tiempo completo y una excelente conexión para responder sin demoras. ¡Quedo atenta para conversar más sobre cómo puedo apoyar a su equipo!"
€250 EUR in 7 days
0.0
0.0

Dear Hiring Manager, I am applying for the Customer Care & Technical Support Specialist position. I am fully available to cover Position 1: Monday to Saturday on the Night Shift (00:00 – 08:00 Spain Time / 05:00 – 13:00 WIB). Application Details: • Country of Residence & Time Zone: Indonesia (WIB / UTC+7). • Experience Summary: Over 2 years of experience handling ticket resolutions, live customer support, and digital account onboarding. Experienced in diagnosing login/streaming authentication issues, Smart TV 8-digit code pairing (Netflix/Disney+), cache/VPN troubleshooting, and managing marketplace dispute statements with clear evidence logs. • Tool & Multilingual Proficiency: Proficient in utilizing response macros, canned responses, and AI translation tools to communicate effectively in English and Spanish with strict SLA adherence. • Workspace Setup: Dedicated workspace with a stable PC, 50+ Mbps fiber connection, backup power, and 99%+ on-time attendance reliability. I have my CV ready and can start immediately upon onboarding. Best regards, Lailin Nidhom
€250 EUR in 7 days
0.0
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Hola, ¿qué tal? Me interesa mucho tu proyecto. Cuento con excelente redacción, rapidez de tipeo y habilidades avanzadas en atención al cliente a través de canales digitales (WhatsApp, redes sociales, correo y chat en vivo). ¿Qué puedo aportar a tu proyecto? Respuestas rápidas y claras: Mantengo un trato cordial, profesional y empático con los clientes para resolver sus consultas de manera eficiente. Organización y seguimiento: Manejo de consultas de venta y postventa, gestión de dudas frecuentes y agendamiento de citas o leads. Dominio de herramientas: Adaptación inmediata a plataformas de mensajería, gestión de correo y herramientas de soporte (CRM, Google Workspace, etc.). Disponibilidad y compromiso: Cumplimiento estricto de horarios, enfoque en objetivos y atención al detalle. Quedo a tu disposición para conversar por el chat de la plataforma, conocer más sobre las pautas del trabajo y comenzar cuando lo necesites. ¡Saludos cordiales!
€250 EUR in 7 days
0.0
0.0

As a Full Stack Developer with over 12 years of experience, I have a unique skillset that makes me an ideal fit for your Customer Support Specialist role. My time in the industry has allowed me to develop strong problem-solving and technical skills, especially in areas related to streaming platforms, deep-linking, and digital product troubleshooting - all essential for effectively managing live customer chat and providing Technical Support. Moreover, my multilingual abilities across Spanish, English, French, and German will allow me to provide a personalized service to customers in their native language. I am adept at using templates and macros for multilingual customer assistance and have experience with AI translation tools. My commitment to high quality and quick turnarounds aligns with your requirement for reliability and adherence to response time targets. I can assure you that I will handle all aspects of this demanding role conscientiously and professionally. I look forward to discussing my qualifications further with you.
€250 EUR in 7 days
0.0
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I am writing to express my strong interest in your Full-Time Customer & Technical Support Specialist position. With extensive experience in live chat operations, ticket resolution, and marketplace customer support, I am fully equipped to handle customer inquiries and technical dispute resolution for your digital subscription services.
€245 EUR in 30 days
0.0
0.0

Hello my name is kayla amos and im interested in this job. I have over 5 years experince in customer service specifically banking industry. During that time i assisted customers with online banking issues,bill payment or any other technical issues they had with their online banking. From that experince im confident that i can carry out the task assigned to this job up to company standards. Im currently living in the US on the eastern time zone. Im interested in the night shift.
€250 EUR in 7 days
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Remote Customer Support Specialist focused on fast, high-quality ticket resolution. I maintain strict SLAs and keep response times low while delivering great customer satisfaction. I work independently from a dedicated home office and operate on India Standard Time (IST), making me a perfect fit for your regional or overnight coverage needs. My contact number 9211298857
€250 EUR in 7 days
0.0
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I’m interested in your full time customer support specialist position. I’m a reliable patient and detailed oriented professional with strong commune skills and a genuine passion for helping customers. I’m confident in handling live chat, resolving customer issues responding to tickets and providing friendly professional support. I’m a quick leaner, comfortable with technology and ready to adapt to your systems and workflow. I’m available to work the required 8 hour shifts (Spain time/CEST ) with my Kenya time 8 hour shift (Kenyan time/EAT ) and can commit to 6 days on, 1 day off schedule. I take responsibility seriously and always aim to provide excellent customer experience. I would love the opportunity to join your team and contribute to your customer support operations. Thank you for your consideration. Attached is my curriculum vitae with detailed information of my work experience. I look forward to hearing from you. Kind regards, Mercy. Mercy Nosim CV Updated 
€250 EUR in 7 days
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Madrid, Spain
Member since Sep 22, 2024
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