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I’m looking for a remote customer-service professional who can look after our inbox and live-chat window each weekday. Your core focus will be answering product questions, tracking orders, and turning frustrated shoppers into happy repeat customers—strictly through email replies and real-time chat; no phone work is required. You should be able to: • Draft clear, friendly English in a conversational tone • Juggle several chats at once without losing accuracy or warmth • Follow our existing response templates yet know when to personalize While we currently work in a simple web dashboard, familiarity with platforms such as Zendesk, Freshdesk, or Intercom will help you get up to speed faster, and feel free to suggest a tool you love if it streamlines workflow. Deliverables I’ll review weekly: • 100 % of tickets and chats answered within our SLA • Concise internal note for any issue you escalate • Brief end-of-week summary highlighting wins, common questions, and anything that could improve our FAQs If you’re reliable, write well, and genuinely enjoy helping people, I’d love to hear from you along with a short note describing your most relevant support experience.
Project ID: 40612320
108 proposals
Remote project
Active 23 hours ago
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108 freelancers are bidding on average ₹1,004 INR/hour for this job

Hi there, I am a reliable customer support representative with excellent written English skills and strong attention to detail. I am confident in managing customer inboxes and live-chat windows efficiently. Here is what I bring to your team: - Clear, friendly, and conversational communication to resolve inquiries and track orders accurately. - Ability to multitask during busy chat queues while maintaining high empathy and accuracy. - Fast learner with template adaptation, CRM navigation, and escalation reporting. I am ready to commit to your daily schedule and deliver 100% SLA compliance with concise weekly summaries. Looking forward to assisting your customers! Best regards, Moreto
₹1,000 INR in 40 days
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Hi, I would love to assist with your email and live chat customer support. I have strong written English skills and can communicate in a friendly, professional, and customer-focused manner. I am detail-oriented, reliable, and able to follow response templates while personalizing replies when needed. I can help with: • Responding to customer emails and live chats promptly • Answering product-related questions • Tracking and updating order information • Escalating complex issues with clear internal notes • Preparing weekly summaries of customer queries and feedback • Maintaining accuracy and a positive customer experience I am a quick learner and can easily adapt to platforms such as Zendesk, Freshdesk, Intercom, or any support system your team uses. I am available to start immediately and committed to providing excellent customer service. I look forward to working with you. Thank you!
₹1,000 INR in 40 days
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Hi, I would love to assist with your email and live chat customer support. I have strong written English skills and can communicate in a friendly, professional, and customer-focused manner. I am detail-oriented, reliable, and able to follow response templates while personalizing replies when needed. I can help with: • Responding to customer emails and live chats promptly • Answering product-related questions • Tracking and updating order information • Escalating complex issues with clear internal notes • Preparing weekly summaries of customer queries and feedback • Maintaining accuracy and a positive customer experience I am a quick learner and can easily adapt to platforms such as Zendesk, Freshdesk, Intercom, or any support system your team uses. I am available to start immediately and committed to providing excellent customer service. I look forward to working with you. Thank you!
₹750 INR in 40 days
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Hello Sir/Ma, I would love the opportunity to work with you as your Customer Support Assistant. Although I am beginning my professional customer service career, I've got a few volunteer experiences. I have strong written English, excellent communication skills, and I genuinely enjoy helping people. I learn new systems quickly and am confident I can adapt to your workflow, templates, and support tools such as Zendesk or Freshdesk. I understand the importance of responding to customers promptly, maintaining a friendly and professional tone, and keeping accurate internal notes when issues need to be escalated. I am reliable, detail-oriented, available during weekdays, and committed to providing every customer with a positive experience. Thank you for considering my application. I would be grateful for the opportunity to prove myself. Kind regards, Adetunji Adeaga.
₹1,000 INR in 40 days
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Hello, I am a dedicated and detail-oriented freelancer with experience in Data Entry, Copy Typing, PDF to Word, PDF to Excel, Microsoft Word, and Microsoft Excel. I can complete your project accurately, efficiently, and within the deadline. I always focus on quality work, clear communication, and client satisfaction. I am ready to start immediately and would be happy to help you complete this project successfully. Thank you for your time and consideration. I look forward to working with you.
₹1,000 INR in 40 days
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Hi there, I am writing to express my strong interest in your Email & Chat Support project. I have excellent written communication skills, great attention to detail, and a quick response time to ensure customer queries are resolved promptly and professionally. Why I am a great fit for this role: Fast & Accurate Communication: Clear, polite, and professional email and chat responses. Technical Proficiency: Comfortable with live-chat tools, CRM software, ticketing systems, and basic tech troubleshooting. Reliable Availability: Dedicated to maintaining high accuracy, solving customer queries, and meeting daily targets. I am ready to start immediately and adapt to your team's specific guidelines and workflow. Looking forward to discussing how I can assist you! Best regards, Himanshu
₹900 INR in 30 days
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Hello, I'd love to help manage your customer support inbox and live chat. I have experience providing professional online support, responding to customer inquiries, and maintaining clear, friendly communication. I'm comfortable handling multiple conversations simultaneously while ensuring every customer receives accurate, personalized assistance. I understand the importance of meeting response-time SLAs, documenting escalations clearly, and identifying recurring issues that can improve FAQs and the overall customer experience. I'm a fast learner and can quickly adapt to your existing dashboard or platforms like Zendesk, Freshdesk, or Intercom. My goal is to make every interaction positive, helping turn first-time buyers into loyal customers. I'm reliable, detail-oriented, and available to provide consistent weekday support. I'd be excited to contribute to your team and help deliver excellent customer service. Thank you for your consideration. I look forward to discussing how I can support your business. Best regards, **Clinton Arato**
₹1,000 INR in 40 days
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Hello, I understand your project requirements and I would love the opportunity to work with you. Although I am new to Freelancer.com, I am dedicated to delivering high-quality work, meeting deadlines, and maintaining clear communication throughout the project. My goal is to build long-term relationships by exceeding client expectations. I am available to start immediately and would be happy to discuss your project further. Thank you for considering my proposal. I hope to work with you soon.
₹1,000 INR in 40 days
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Bonjour, Je suis un professionnel orienté service client, avec une expérience dans l’accompagnement des utilisateurs, la résolution de problèmes et la communication digitale. Je peux gérer efficacement votre boîte mail et votre chat en direct en fournissant des réponses rapides, claires et personnalisées afin d’améliorer la satisfaction et la fidélisation de vos clients. Je suis à l’aise avec le traitement des demandes concernant les produits, le suivi des commandes, la gestion des clients insatisfaits et l’application de procédures de support. Je maîtrise les outils numériques collaboratifs et je peux m’adapter rapidement à des plateformes comme Zendesk, Freshdesk ou Intercom. Mon approche repose sur l’écoute, la précision et la création d’une expérience client positive. Je peux gérer plusieurs conversations simultanément tout en maintenant un ton professionnel, chaleureux et humain. Je serais ravi de contribuer à votre équipe en assurant un support fiable, le respect de vos SLA, des remontées pertinentes sur les problèmes rencontrés et des rapports hebdomadaires utiles pour améliorer vos services. Merci pour votre considération. Je suis disponible pour commencer rapidement.
₹1,000 INR in 40 days
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To whom it may concern, I have extensive experience in customer service, providing professional support through live chat, email correspondence, and customer support channels. I previously worked as a Customer Support Representative for a UK-based online learning company, where I assisted customers by resolving enquiries, troubleshooting issues, and ensuring a high standard of customer satisfaction. I am experienced in using industry-leading Customer Relationship Management (CRM) systems, including Salesforce, Zoho CRM, and HubSpot, to manage customer interactions, track support cases, and maintain accurate customer records. I am highly organised, detail-oriented, and committed to delivering efficient, professional, and customer-focused service
₹750 INR in 40 days
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Hey this is megha from India I m interested to work in that price Also I have work experiance in this field
₹750 INR in 27 days
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Hello, I am interested in your Email & Chat Support position. I understand that you are looking for someone who can manage customer inboxes, respond to live chats, answer product questions, track orders, and provide a friendly experience that keeps customers satisfied. I have experience working directly with customers, understanding their needs, solving problems, and providing professional service. I understand that customer support is not only about answering questions, but also about making customers feel heard and valued. For this role, I can help you with: Responding to customer emails and live chats in a clear and friendly way. Following your response templates while personalizing replies when needed. Handling multiple conversations while maintaining accuracy. Escalating important issues with clear internal notes. Providing weekly summaries of common questions and customer concerns. I am reliable, quick to learn new tools, and ready to adapt to your workflow. Although I am new on Freelancer.com, I am focused on delivering high-quality work and building a long-term working relationship with my first clients. My starting rate is ₹750 INR/hour, and I am available to start immediately. I would appreciate the opportunity to support your customers and prove my skills. Thank you for considering my proposal. Best regards, Eugene NIYOMUGABO
₹750 INR in 40 days
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Hello! I’m Nainar, I have experience providing professional online support, responding to customer inquiries, and maintaining clear, friendly communication. I'm comfortable handling multiple conversations simultaneously while ensuring every customer receives accurate, personalized assistance. I understand the importance of meeting response-time SLAs, documenting escalations clearly, and identifying recurring issues that can improve FAQS and the overall customer experience. I'm a fast learner and can quickly adapt to your existing dashboard or platforms like Zendesk, Freshdesk, or Intercom. My goal is to make every interaction positive, helping turn first-time buyers into loyal customers. I'm reliable, detail-oriented, and available to provide consistent weekday support. I'd be excited to contribute to your team and help deliver excellent customer service. Thank you for your consideration. I look forward to discussing how I can support your business. Regards, Nainar Deen
₹1,000 INR in 40 days
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Hello, I’m Constance from Port Harcourt and I’d love to support your customers through email and chat. I specialize in Copywriting, Customer Service, and Email Handling. I’m patient, polite, and quick at resolving issues while keeping the tone professional and friendly. I type fast and I’m comfortable learning any support tool you use. I’m available 40 hours per week and committed to representing your brand well. I would be happy to help keep your customers happy. Thank you for considering my proposal. Best regards, Constance
₹1,000 INR in 40 days
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Hello, I am interested in your Email & Chat Support position. I understand that you are looking for someone who can manage customer inboxes, respond to live chats, answer product questions, track orders, and provide a friendly experience that keeps customers satisfied. I have experience working directly with customers, understanding their needs, solving problems, and providing professional service. I understand that customer support is not only about answering questions, but also about making customers feel heard and valued. For this role, I can help you with: Responding to customer emails and live chats in a clear and friendly way. Following your response templates while personalizing replies when needed. Handling multiple conversations while maintaining accuracy. Escalating important issues with clear internal notes. Providing weekly summaries of common questions and customer concerns. I am reliable, quick to learn new tools, and ready to adapt to your workflow. Although I am new on Freelancer.com, I am focused on delivering high-quality work and building a long-term working relationship with my first clients. My starting rate is ₹750 INR/hour, and I am available to start immediately. I would appreciate the opportunity to support your customers and prove my skills. Thank you for considering my proposal. Best regards, Jimit shah
₹1,000 INR in 40 days
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I am complete the project and you see the project be your favourite so sir i request to you joining to me
₹10,000 INR in 40 days
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Why I’m a Good Fit * 8+ years of experience in customer service, sales support, and administration. * Strong written communication in both Thai and English. * Detail-oriented, organized, and committed to providing excellent customer service. * Quick learner who adapts easily to new tools and workflows. * Comfortable working remotely and across different time zones. I enjoy helping customers, solving problems, and delivering friendly, accurate, and timely support. I’m excited to bring a positive attitude and dependable service to your team.
₹1,000 INR in 40 days
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Hello, I'm interested in supporting your team with email and live chat customer service. I have 7+ years of professional experience handling inquiries, resolving issues, and maintaining accurate records. I communicate clearly in English, learn new tools quickly, and can adapt to platforms like Zendesk, Freshdesk, or Intercom. I'm reliable, detail-oriented, and committed to providing excellent customer support while meeting SLA targets. I look forward to contributing to your team.
₹1,000 INR in 40 days
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Hi! I have over 5 years of experience in customer support across chat and email, serving customers in the fintech, e-commerce, and travel industries. I'm skilled at handling multiple conversations while maintaining a friendly, professional tone and meeting response time targets. I have experience using CRM platforms, following SOPs, documenting escalations, and providing accurate, customer-focused solutions. I also have experience with data annotation, which strengthened my attention to detail. I'm reliable, quick to learn new systems, and committed to delivering excellent customer experiences. I'd be happy to help manage your inbox and live chat while consistently meeting your SLA goals. Thank you for your consideration!
₹1,000 INR in 40 days
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I will handle it properly then I will access through mobile and I can able to control all the chating works on time.
₹1,000 INR in 40 days
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Erode, India
Member since Feb 26, 2022
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$2-8 CAD / hour
₹12500-37500 INR
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₹750-1250 INR / hour
$30-250 CAD