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Elevate Your Customer Service

$8-15 USD / hour

Fermé
Publié il y a environ 2 mois

$8-15 USD / hour

I'm looking for an experienced coach to help take our customer service to the next level. Here's what we want to achieve: - Refine Communication Skills: Sharpen our team's ability to give customers clear, direct, and uplifting service. - Boost Problem-solving Capacity: Improve our team's problem-solving skills. This involves quickly detecting issues, creatively generating solutions, and satisfying customer needs effectively. - Expert Handling of Difficult Customers: Our team needs to master strategies to handle customer complaints tactfully, keeping customers calm, and turning negative situations into positive ones. - Enhance Team Work: By improving the working relationships within our team, we can create a smoother line of communication and a more pleasant working environment. - Improve Organizational Flow: An enhancement in our call center or reception operations can equate to a better customer experience. These sessions would involve 1 to 10 team members and our goal outcomes are improved customer satisfaction, increased sales, and enhanced team collaboration. The ideal coach would be experienced in customer service training, particularly for small to medium-sized teams. Proven results in improving customer satisfaction and sales are also required. Prior work with call centers or reception-based businesses would be a plus. Act now and help us deliver a truly unforgettable customer service experience!
N° de projet : 37839831

Concernant le projet

24 propositions
Projet à distance
Actif à il y a 14 jours

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24 freelances proposent en moyenne $13 USD/heure pour ce travail
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With my extensive experience as an Executive Administrative Assistant and a therapeutic background in clinical medicine, I possess a unique skill set that can greatly impact your team's approach to customer service. I have mastered the art of clear, direct, and compassionate communication - an essential trait in navigating difficult customer interactions. Not only can I help enhance your team's problem-solving capacities, but I also assure maximum productivity for your call center or reception operations. In addition to my proficiencies in the different areas of customer service encompassed by this project, such as Chat support and Zendesk administration, I have a profound understanding of team dynamics and know how to foster unity within diverse teams. My previous work with small to medium-sized businesses aligns perfectly with your needs and guarantees a personalized approach focused on transforming interpersonal relationships and improving organizational flow. Lastly, the results that matter most: increased customer satisfaction, sales growth, and better teamwork. These outcomes are the pillars of successful enterprises - they build reputation and drive profitability. I not only promise these results but I am also eager to bring my high-energy attitude and proven track record to this project so we can achieve the best possible- giving you an unforgettablecustomer service experience! Let's start creating positive changes together!
$12 USD en 40 jours
5,0 (2 commentaires)
6,7
6,7
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Having spent the majority of my professional career specializing in call center operations and customer service, I am confident I can assist your team not only in refining their communication skills but also in bolstering their overall problem-solving capacity. As a Virtual/Personal/Executive Assistant, Operations Manager Assistant, and adept at all kinds of back-office support, I have developed a deep understanding of what makes customers happy and how to efficiently satisfy their needs. Moreover, my experience has taught me how to effectively handle even the most difficult of customers. People have praised my knack for turning negative situations around and my ability to soothe frustrated clients. This is a skill I am sure your team will benefit from greatly. Furthermore, my expertise extends to improving team collaboration and streamlining organizational flow. I can help create a unified front within your team that fosters consistent, uplifting, and efficient customer service. In fact, previous clients have reported increased sales, enhanced team collaboration, and improved customer satisfaction as a result of my coaching. I believe that with my skills-set and experience, we can deliver an unforgettable customer service experience for your clientele. Act now and let's get started on improving your customer service!
$8 USD en 40 jours
4,8 (19 commentaires)
6,1
6,1
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Hello there, Good day! I am highly interested in this position. I have relevant experience and skills. Also, I have experience handling clients from the US, UK and the European markets for a while now. Please reach out to me to discuss further. Best, Suma!
$15 USD en 40 jours
5,0 (2 commentaires)
1,3
1,3
Avatar de l'utilisateur
Hello, As a mentor and attorney, I am highly qualified in mentoring and managing, teaching. I was criminal law lecturer, and I am PhD student in law. I have excellent skills in communicating with clients, because I, myself work with clients. my clients are people, who have law problems in police and in court, so managing them and their emotions and helping them solve their problems is my main job.
$12 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0
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Nama saya mohamad ashar mushofi., S.M. penjurusan pemasaran dan pengalaman dalam menghadapi konsumen. Mampu berkomunikasi dengan baik, menganalisis data dan mampu negosiasi dengan konsumen
$15 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0
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Drawing from my extensive experience and skill set, I can help elevate your customer service strategy to new heights. I understand the importance of clear and empathetic communication in the context of customer service and have employed this successfully across multiple projects. With my proficiency in problem-solving, I can equip your team with the tools to swiftly identify and address customer issues while generating innovative solutions that exceed expectations. Moreover, my ability to turn negative situations into positive ones will be invaluable in guiding your team towards effective complaint-resolution techniques. What sets me apart is not just my breadth of skills but also my dedication to delivering beyond expectations. Trust me to not only improve overall customer satisfaction and sales but also create a cohesive, ego-free environment within your team where everyone can excel. Give me a chance to demonstrate how I can transform your current customer service status quo into an unforgettable experience for all involved
$12 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0
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With over a decade of experience in personal and professional communications, I'm confident that I can bring your customer service team to new heights. My expertise lies specifically in improving communication skills, and this is crucial to understanding, empathizing, and efficiently solving your customers' issues. My approach combines both the knack for clear and direct communication and the ability to uplift spirits even in challenging moments. Problem-solving is another skill that has been fundamental throughout my career. As we delve into refining your team's capacity, I will guide them on quickly identifying problems and creatively generating tailored solutions. Moreover, my experience in handling crises while keeping calm, tactful, and positive communication will be invaluable to diffusing tensions with difficult customers. Another crucial aspect for improved customer service is seamless team collaboration. Having built strong working relationships within different teams throughout my career, I'm confident in my techniques to enhance teamwork. I believe better cooperation within your team will streamline organizational flow significantly. My work also extends to reception-based businesses where I have contributed to enhancing the customer experience.
$10 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0
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I can transform customer service excellence. Elevate skills, handle challenges, boost teamwork, satisfaction, and sales. It would be a great to offer you my services.
$12 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0
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Hi there, My name is Nikola and I am a customer support specialist/manager with over 5 years of experience, leveraging my leadership skills to drive growth and improvement in the business along with the customer satisfaction. I have trained and held shadowing sessions for numerous support agents, focusing mostly on the live chat training. My main niche is tech/gaming, however, I am a quick learner and always willing to adopt new knowledge. Experience with various CRM software, social media support and community management. With strong background in media/journalism, words are my finest craft and a weapon of choice. At the moment, I can commit up to 30 hours weekly, but my schedule should clear in the upcoming weeks. Feel free to reach out via Freelancer's live chat to discuss additional details! Regards, Nikola D.
$12 USD en 30 jours
0,0 (0 commentaires)
0,0
0,0
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Best regard, I want to tell you that my extensive experience of approximately 4 years in customer service has allowed me to know users in more detail, thus managing to promote improvements in service provision and detect the best solutions to the problems raised, benefiting both parties. In the process, I have the ability to work as a team and solve the needs of my team in a satisfactory, agile and fast way. Thank you very much for your attention Cordially, Isabel Brito
$12 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Elevating your customer service can greatly enhance customer satisfaction, loyalty, and ultimately, your bottom line. Here are some strategies to consider: Empathy and Active Listening: Train your customer service representatives to genuinely listen to customers' concerns and empathize with their situation. Customers appreciate feeling understood and valued. Prompt Responsiveness: Aim to respond to customer inquiries, complaints, and feedback promptly. Use various channels such as phone, email, live chat, and social media to ensure accessibility. Personalization: Tailor your interactions with customers based on their preferences, purchase history, and past interactions. Personalized service can make customers feel special and increase their loyalty. Continuous Training: Invest in ongoing training for your customer service team to keep them updated on product knowledge, communication skills, and problem-solving techniques. Well-trained representatives can handle customer issues more efficiently. Streamlined Processes: Simplify and streamline your customer service processes to minimize wait times and frustration for customers. Use technology to automate repetitive tasks and provide self-service options when appropriate. Feedback Collection and Act on It: Regularly collect feedback from customers about their experiences with your service. Use this feedback to identify areas for improvement and take actionable steps to address them.
$10 USD en 35 jours
0,0 (0 commentaires)
0,0
0,0
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I have more than 10 years of experience in the official and private financial sector with emphasis on the Commercial Administrative Area, Back Office Analyst, Supervisor / Coordinator for customer service and customer service campaigns.
$9,50 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0
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As somebody with a long history of managing and coaching small to medium-sized teams, I understand the intricacies involved in refining customer service strategies. My background in not only improving customer satisfaction but also boosting sales makes me an ideal fit for your project. My ability to identify weaknesses, design custom solutions, and instill a problem-solving mindset within teams will surely enhance your team's capacity for both calm and creative resolutions. Moreover, my experience in call centers and reception-based environments has allowed me to truly understand the heart of customer service. I have developed robust strategies to not only handle difficult customers calmly but also to convert negative experiences into positive ones. With my coaching, your team can cultivate these valuable skills resulting in an elevated customer experience that enhances overall organizational flow. In addition to my comprehensive expertise in customer service and my innate understanding of different team dynamics, my South African experience offers a unique cultural sensitivity greatly beneficial in team collaboration. By having me onboard for your project, you are assured of exceptional support t
$12 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0
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Throughout my career, I have contributed to impacting business outcomes through effective organization, prioritization, and execution of key projects. My skills and qualifications are an ideal match to the Customer Service Representative and/or Administrative Assistant requirements and will bring immediate value to the organization’s goals. Previously, in my Customer Service and Administrative role, I exercised a calculated and methodical approach to problem solving. Handled different role to enhance my knowledge and skills in providing excellent services in all aspect, with combined knowledge, skills, and attitude. I am independently motivated, yet I appreciate team efforts and collaborate productively within groups. Additionally, I am knowledgeable in quality assurance and complaint resolution with proficiency in inbound and outbound call handling. My professional goals align with company’s mission and values, this opportunity is especially exciting. I believe my observation, planning and time-management abilities will support and drive your continued organizational success
$15 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0
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My proposal is to give my best to this job opportumity and learn and improbe myself every day at the job.
$18 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0
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Hola Mi nombre es Eliana me encantaría pertenecer al proyecto que han publicado. Tengo la experiencia mas de ocho años en el área del servicio al cliente, atendiendo de manera constante llamadas, manejo en las herramientas de office. Considero que la mejor forma de brindar un buen manejo telefónico es tener una buena escucha, empatía para resolver de manera más asertiva todas las inquietudes de los clientes. Me apasiona el contacto con cada persona y poder ayudarlos es lo mas gratificante. Si les interesa mi propuesta, podemos agendar para discutir los detalles del puesto. Quedó atenta de su respuesta Saludos, Eliana
$12 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0
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I have a 4+ years of experience in enhancing customer experience for east and west india zone for top companies like reliance retail, flipkart pvt ltd and future group in all 3 companies i have given training to around 50+ people on how to improve customer experience.
$12 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0
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Hello, Greetings from S4 Solutionz!! I have reviewed your requirment and I am positive that we can deliver the required softskills training needed to elevate the standards and quality of your customer service Team. About the trainer: 18+ Years of working with MNCs like Dell, Amazon, Google. Excellent written, verbal skills. Has delivered multiple similar trainings. Contact us for more information: Regards, Sandeep
$15 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0
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I would be able able not only accomplish the project goals on one-off basis but also set up an ongoing performance monitoring and ongoing improvement framework (it will help you to gain short and long term performance improvement) through: - establishing service values and standard - launching efficient operations - introducing strategies and tactics to apply in various situations including difficult and complaining customers - enhancing team emotional intelligence, communication and team morale My previous experience includes: - 15 years experience in various industries (fintech, wealth management, tourism, hospitality, engineering both start-ups and established organizations), leading and mentoring teams from 3 to 15 ppl and monitoring and coaching up to 160 indirect reports - improving and maintaining CSAT to 90% and above level, NPS to 60 and above level - reducing 1st reply time, backlog by 80%, touches number by 30% - reducing number of formal complaints by 80% - increasing the number of 1st resolution tickets and decreased the reopen rate from 30 to 10% - increased account reactivations by 25%, efficient talk time by 30% - improve agent's problem solving skills by introducing investigation and efficient solution strategies, product trainings
$35 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0
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I bring a wealth of experience and a passion for excellence to every interaction. With a proven track record of exceeding customer expectations and fostering positive relationships, I am committed to delivering exceptional service tailored to each individual's needs. My communication skills are one of my greatest assets, allowing me to effectively engage with customers from diverse backgrounds and address their inquiries with empathy and understanding. Whether it's troubleshooting a technical issue or providing guidance on product selection, I approach each interaction with patience and attentiveness, ensuring that every customer feels valued and supported. Furthermore, I am highly adaptable and quick to learn new systems and processes, enabling me to seamlessly integrate into any team and contribute to its success from day one. My proactive approach to continuous improvement drives me to seek out opportunities for growth and refinement, constantly striving to enhance my skills and knowledge to better serve both customers and colleagues alike. In summary, as a customer service professional, I am dedicated to delivering excellence in every interaction, combining my expertise, empathy, and adaptability to create memorable experiences that leave a lasting impression. I am excited about the opportunity to leverage my skills and contribute to the success of your team.
$12 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0

À propos du client

Drapeau de UNITED ARAB EMIRATES
Dubai, United Arab Emirates
0,0
0
Membre depuis mars 4, 2024

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