Dutch-Speaking Customer Support VA

€2-6 EUR / hour

Closed

Posted 7 days ago

€2-6 EUR / hour

I need a fluent Dutch speaker to become the first point of contact for my customers. Your sole focus will be handling inbound support calls that come in with product-related questions—no outbound dialing, no cold sales, just friendly, knowledgeable assistance. During our agreed-upon business hours you will: • Answer calls through my cloud VoIP system, greet callers in Dutch, and listen carefully to their product inquiries. • Provide clear, accurate information drawn from the product sheets I will share. • Record each call’s outcome in my online CRM so I can track customer satisfaction. • Escalate any complex issues (or English-only requests) to me via Slack in real time. To succeed you should already have a quiet workspace, a stable internet connection, and a headset that delivers crisp audio, plus the confidence to speak professionally on the phone. Familiarity with basic CRM tools is helpful; I will train you on the specifics of ours. Deliverables will be: 1. Daily call log exported from the CRM. 2. End-of-week summary noting recurring questions or potential improvements. 3. Receiving inbound calls in Dutch language 4. Following up leads through telephone in Dutch language. 5. Making a list of all leads that was received and make a follow up calls If you love helping people in Dutch and can start quickly, let’s talk.

Project ID: 40421447

About the project

3 proposals

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Active 6 days ago

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3 freelancers are bidding on average €7 EUR/hour for this job

@billybryan98

Hello there, I hope you are doing well. I’m an independent Dutch-speaking VA with a calm, professional phone presence and a solid track record helping teams deliver outstanding customer support. I’ve supported product teams by handling inbound inquiries, extracting clear product information from sheets, and logging outcomes in CRMs. I’m comfortable with VoIP, CRM basics, and escalating to you via Slack when issues need a human touch. I’ve previously set up quick-response scripts and logging processes to ensure every call is captured, logged, and analyzed for recurring questions. I will handle daily Dutch inbound calls, produce an end-of-week summary, maintain lead lists, and follow up with Dutch-speaking leads, delivering friendly, accurate assistance every time. I can start quickly and adapt to your CRM and training. Next steps: a brief chat to align on hours and scripts, then I’ll begin with a pilot day to confirm timing. Best regards, Billy Bryan

€17 EUR in 27 days

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@ayesha86664

Hi there! I understand you need a fluent Dutch-speaking support agent to handle inbound customer calls and provide clear product assistance. If customers do not get quick and accurate answers, it directly affects trust and satisfaction. I have experience in customer support, virtual assistance, and CRM-based workflows where accuracy and communication are key. I am comfortable handling structured call scripts, recording details in CRMs, and following escalation processes through tools like Slack. I also understand the importance of professional phone communication and maintaining a calm, helpful tone with every customer. My approach will start with carefully learning your product sheets and call handling guidelines. I will ensure every inbound call is answered professionally in Dutch and customer queries are handled clearly. I will accurately log all call outcomes in your CRM for proper tracking. I will also flag complex issues immediately and maintain smooth communication with you for escalations. check our work https://www.freelancer.com/u/ayesha86664 Could you please confirm your expected daily call volume and working hours for this role? Let me know if you’re interested & we can discuss it. Best Regards Ayesha

€3 EUR in 40 days

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(0 reviews)

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@DartagnanM

Hi there, Thank you for sharing your needs. Your project requires a fluent Dutch speaker dedicated to inbound customer support with no outbound cold calls. From your brief, I noticed you also mention following up leads through telephone, which suggests outbound calling—this may need clarification to ensure we're aligned on the scope. With over 6 years of experience in professional customer support and CRM management, I understand the importance of clear communication, accuracy, and a seamless customer experience. I build solutions that are efficient and future-proof, so you never have to worry about costly fixes later. My quiet workspace and reliable connectivity guarantee consistent, high-quality service. I’d love to clarify your priorities: Should outbound follow-ups be included regularly? And are there particular CRM tools you prefer, or would training suffice for your system? This will help me propose the best approach tailored for your project’s success. In exchange for a fair rate, I aim to exceed your expectations and contribute positively to your profile reputation. Let’s make sure your customers receive the friendly and knowledgeable assistance they deserve. Warm regards, Dartagnan Marneweck

€2 EUR in 8 days