Customer Support Call Handling

This project centers on live customer service delivered by phone. I need both inbound and outbound calls managed so every customer receives prompt, accurate support and a friendly experience. Key tasks • Answer incoming calls, resolve questions, or route issues to the right team. • Place follow-up or proactive outbound calls when needed. • Record each interaction in the CRM with clear, concise notes. • Submit a brief end-of-day summary highlighting common issues and completed actions. Success will be judged on first-call resolution, customer satisfaction, and accuracy of call logs. I’ll supply product training, call scripts, and CRM credentials before the first shift. If you already work confidently with Zendesk, HubSpot, or similar platforms, mention that along with your recent call-center or remote phone support experience.

Project ID: 40589938