Customer Service Assistant for e-commerce business (Customer Service, Communication with Suppliers, Shopify, Dropified)
$2-8 USD / heure
Hi,
We need a Customer Service Assistant for our e-commerce business. Fluency in English is a must. Experience in customer service is a must.
We are looking for a young, smart, thorough and reliable person with strong organizational skills and a university master's degree who is Tech savvy and with determination to achieve.
This person must work in Asia timezone (UTC +9). Must be available min 3-4 hours per day.
The initial main tasks are:
- Customer Service: Communicating by E-mails and Facebook, manage request for replacement and refunds
- Customize description on e-commerce platform - Shopify (HTML knowledge required)
- Manage E-commerce platform (Shopify)
- Maintain Social Media and moderate comments (FB and Instagram)
- Write product description
- Communicate with suppliers (via Wechat - Chinese speaking is a plus)
- Other assisting tasks will be added as the work progresses
More responsibilities and managerial tasks will be asked as we observe the skills of the applicants.
MUST:
- Must be internet and be tech savvy
- Must have a Master's degree in a relevant field (Computer Science, Business, Marketing...)
- Must have a minimum of 2-3 years of work experience
- Must have excellent writing skills in English and grammar
- Must have good command of Microsoft office (word and excel), Gmail
- Must have fast internet connection
- Must be thorough and pay attention to details
- Must have great organizational skills
- Must have experience with Shopify and Dropified
GOOD TO HAVE:
- Knowledge in image or video editing is a plus
- Knowledge of shopify, dropified and aliexpress is a plus
- Good copywriting skills and marketing experience
- Photoshop or Illustrator skills
- Experience in project management
- Speak Chinese
PERSONALITY
- Must be willing to achieve, eager to learn and proactive
- Must be able to take initiative
- Be Trustworthy
Work will be spread from Monday to Saturday, a few hours per day. We will start with a work on hourly basis. If the applicant is proven to be good, we will hire full-time.
Thanks,
Regards,
Nº du projet : #20772466
À propos du projet
32 freelances font une offre moyenne de 7 $/heure pour ce travail
Hello, I have gone through your job posting and become very much interested to work with you. I am an expert in this field. I have already completed several projects like this. For evidence you can see my profile. Pl Plus
Hello Sir, I am a professional Virtual Assistant, Customer Support, and eCommerce expert, having a good hand on Email Handling, Live Chat Support, Social Media Marketing, Data Entry, Web Research also in Product Rese Plus
Hello! I would like to be considered for the position of your Customer Service specialist. I have gone through your description and can see that you need someone who goes above and beyond just the Customer Service role Plus
Hi i have good experience in shopify and dropfiled and i can start working on this project right now .
Hi, I have reviewed all of your requirements. I am the best for your all services. My expertise is, social media and e-commerce websites management, customer service, HTML, Microsoft word, excel, powerpoint. You will Plus
I believe my background and skills closely match your job requirements and I am confident I can make a positive contribution. I have over 5 years professional experience in an administrative capacity providing support Plus
i am specialized in designing I am Good at Customer Service, Order Processing, Shopify, Social Media Management, Virtual Assistant David T. could you please inbox me more detail about this project
Good day! I read your post and I am most ready to start working on the tasks. I am a freelance virtual assistant with 10 years of experience in various online work including web research, data entry, filling out for Plus
Hi, This is Moiz Ashfaq from Pakistan having six years of experience in the field of apparels and social media marketing. I am a business graduate, major in apparel manufacturing and merchandising. I started my career Plus
Hello Sir/Madam I have read your post and checked all requirements carefully , we've good experience on web design/development and Mobile App, I Hope you are doing well, I'm good experience and professional web desi Plus
Dear Hiring Manager, Hope you are doing great!! I have read your job post and your project is something I would love to work upon and explore my skills. I would like to know more about your project so please initiate Plus
Dear Prospect Hiring Manager. Thank you for giving me a chance to bid on your project. i am a serious bidder here and i have already worked on a similar project before and can deliver as u have mentioned "I can do th Plus