Sharp, result and quality oriented. With over 10 years of experience in the IT Outsourcing / Managed Services and Customer Support fields, worked on both technical and management positions. Technical background in Windows Server, Active Directory, Citrix, VMWare, AWS, ITSec technologies. Management background in Customer Support (6+ years) leading different customer facing teams, managing new products through transition & integration phases, as well as managing a department of over 100 people and driving different process improvements. ITIL and Windows Server certified. 5+ years experience in managing SaaS products and teams in highly competitive environments.