
Closed
Posted
Paid on delivery
I run an online clothing store and need someone to take over the live-chat window during my busiest hours. Your entire focus will be product information: helping shoppers choose the right size, advising on fit, and explaining fabric composition and care so they can keep their new pieces looking great. During each shift I expect you to: • Answer real-time questions about sizing and fit for our women’s and men’s lines • Provide clear, accurate details on materials, wash instructions, and general garment care There is no requirement to process returns or exchanges—if those queries appear you will simply tag them for my in-house team. Experience with fashion or apparel customer service is strongly preferred, and fluent, friendly written English is essential. If you already know common chat platforms like Zendesk, Intercom, or Gorgias, that’s a plus. I’m looking for someone who can start quickly, maintain a warm brand voice, and keep first-response times under two minutes. Let me know your typical availability and any relevant fashion or e-commerce background, and we’ll set up a short paid trial.
Project ID: 40423168
36 proposals
Remote project
Active 10 days ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
36 freelancers are bidding on average $424 USD for this job

Hello, I’m excited to apply for this role, combining my passion for customer service with helping shoppers make confident buying decisions. With three years of experience as a Customer Support Specialist and a strong record of delivering fast, friendly, and accurate support, I know how to keep customers satisfied and drive conversions. I understand that sizing and fit are key concerns in fashion e-commerce, and I’m skilled at guiding customers on the right choices, explaining fabric details, and making the process simple and reassuring. I’m experienced with live chat support, maintain quick response times, and can easily adapt to platforms like Zendesk, Intercom, or Gorgias. I’m available for flexible hours, ready to start immediately, and can align with your peak periods. Thank you for your consideration.
$500 USD in 7 days
3.0
3.0

With a diverse and extensive skill set that aligns perfectly with your project, I am confident that I can excel as your virtual clothing chat support specialist. Familiarity with platforms like Zendesk, Intercom, and Gorgias? Check. Proficient in written English? Absolutely. But what truly sets me apart is my proven commitment to efficient, effective customer service. Your customers deserve the very best, and that's exactly what I'll deliver. During my shifts, not only will I provide real-time answers about sizing and fit for your men’s and women's lines, but I will also ensure they receive clear and accurate details on materials, wash instructions, and general garment care. My experience in these areas spans much more profoundly than just being a freelancer. . All in all, choosing someone who can provide professional advice without sacrificing the warmness of your brand voice and at the same time maintain quick response times can be quite the challenge. What better way to see this magical match of skills than through a short-term paid trial? Let's discuss how we can make things incredible for your business immediately! Looking forward to hearing from you soon! Best regards, Chinasa Edith
$250 USD in 30 days
0.6
0.6

As the CEO of Systemapic, I have overseen numerous successful automation projects, including proficient use of chatbots and Zendesk. These capabilities align perfectly with your requirement for a diligent and efficient Clothing Chat Support Specialist. I understand that managing and converting customer queries into satisfying experience is vital to any online business, especially in the apparel industry. That's why my agency is heavily focused on AI, automation, and CRM integration to simplify complex workflows.
$750 USD in 7 days
0.6
0.6

Hi , Good morning! I am professional mobile programmer with skills including Retail Sales, Zendesk, Customer Service, Chatbot, Customer Experience, Fashion Consulting and Intercom. Please send a message to discuss more regarding this project. Thanks for giving opportunity
$250 USD in 4 days
0.0
0.0

As a web developer and a tech enthusiast, my expertise extends beyond coding to solving real-world problems. I'm familiar with chatbots and have implemented them in various projects to enhance user experiences. I am more than capable of delivering first-rate customer support through chat platforms like Zendesk and Intercom, ensuring my response time never exceeds two minutes. Though I'm not seasoned in fashion or apparel, I've lived the essence of adaptability throughout my 12+ years in this field. Quickly adapting to your brand voice will be no different for me. My proficiency with five programming languages, including Python which is the most suited for AI and automation - further supports me to cater to all complicated customer queries. My specialties lie in building scalable solutions that generate real results for businesses. Taking charge of your live-chat window during your busiest hours won't just be about clearing customers' doubts on fabric compositions or sizes but making their online shopping easier, convenient and enjoyable. That's what I promise to deliver - an effortless experience for your customers to keep them coming back for more!
$250 USD in 7 days
0.0
0.0

Hello, I understand the importance of providing excellent customer service, especially in the fashion industry. With my background in e-commerce and customer support, I am well-equipped to handle real-time inquiries about sizing, fit, materials, and garment care. I'm familiar with chat platforms like Zendesk and Intercom, ensuring a seamless transition into managing your live-chat window efficiently. Here’s how I’ll approach your project: ✔ Respond to sizing and fit questions promptly ✔ Provide detailed information on materials and care instructions ✔ Maintain a warm brand voice and quick response times ✔ Tag any return or exchange queries for your in-house team ✔ Offer exceptional support during your busiest hours My goal is to deliver a seamless customer experience, helping shoppers make informed decisions and feel valued. Best regards, Manthan
$300 USD in 14 days
0.0
0.0

With my specialized skills in Chatbot, I believe I can offer unique value to your online clothing store. Not only can I handle the technical aspects of maintaining and optimizing your IT infrastructure, but my understanding of system updates and security patches ensures that your live-chat window will always operate smoothly and securely. My commitment to network security extends to protecting data and users alike, a quality I'm eager to bring to support your customer base. While my background is not directly in fashion or apparel, my extensive experience has trained me to quickly comprehend and communicate complex information — a skill that I believe will be immensely valuable in assisting shoppers with sizing, fit, and fabric care. In addition, my proficiency with written English guarantees clear and accurate communication with your customers. Finally, let me assure you that I can meet your need for a swift response time. My experience in DevOps has honed my ability to work efficiently under pressure while maintaining a high level of quality in my work. My goal-oriented mindset combined with my technical expertise positions me as an ideal candidate for the task at hand. I am ready to deliver one hundred percent from day one to ensure smooth operations of your online clothing store.
$750 USD in 30 days
0.0
0.0

Lets chat, a free consultation and no obligation. I understand you need a clean, professional, and user-friendly solution for your "Clothing Chat Support Specialist" project. My skills in PHP, Java, JavaScript are a perfect fit for this project. While I am new to freelancer.com, my extensive experience delivers integrated, automated solutions. Regards, Jason McLachlan
$563 USD in 3 days
0.0
0.0

Hi, I’d love to support your online clothing store as a live-chat customer support assistant during peak hours. With 12+ years of experience in customer support, virtual assistance, and live chat handling, I’m confident in providing fast, friendly, and accurate responses while maintaining a warm brand voice. I understand how important it is to guide customers with sizing, fit, fabric details, and garment care before they make a purchase. I’m comfortable handling multiple chats efficiently while ensuring shoppers feel supported and confident in their buying decisions. I can: • Answer sizing and fit questions clearly • Explain materials and garment care instructions • Maintain quick response times under pressure • Escalate returns/exchange requests properly • Deliver professional and customer-friendly communication I have experience using CRM and chat support tools and can quickly adapt to your workflow and product catalog. My strengths include strong written English, attention to detail, patience, and the ability to stay organized during busy shifts. I’m available to start immediately and open to a paid trial. I’d be excited to contribute to a smooth and positive shopping experience for your customers. Best regards, Jaya
$500 USD in 7 days
0.0
0.0

Saya fast respon, punya publik speaking, kerja cepat, bisa di bidang apa ajah, anak organisasi, bahkan saya pernah memimpin suatu organisasi (ketua), MC, banyak sekali pengalaman saya
$500 USD in 7 days
0.0
0.0

Hi there, I’d love to help manage your live-chat support for your online clothing store. Before we get started, I’d like to clarify a few details to make sure I can deliver exactly what you need: * What are your typical customer inquiry types (product details, order tracking, returns, sizing, etc.)? * What hours/days do you need live-chat coverage? * Do you have pre-written responses/FAQs, or should I help create them? * Which platform is your live chat running on? * What tone or brand voice should I follow when interacting with customers?
$500 USD in 7 days
0.0
0.0

Hi, This role fits well with my background in customer support and CRM handling. I can manage live chat efficiently while maintaining a friendly, helpful tone, assisting customers with sizing, fit, and product details so they feel confident before purchasing. I’m comfortable following brand guidelines and ensuring fast response times, especially during busy periods. I also have experience handling structured customer interactions and keeping communication clear and consistent. Tagging and escalating non-relevant queries (like returns) will be handled properly to keep your workflow smooth. Availability: Flexible and able to cover peak hours Tools: Familiar with chat-based support workflows and CRM systems (including HubSpot) I’m ready to start with a trial shift and adapt quickly to your brand voice. Looking forward to working with you. Best regards, Alicia
$250 USD in 7 days
0.0
0.0

Hello, I'm Okta I’m very interested in this role and can start immediately. I previously ran my own online store, where I handled customer inquiries daily. This has trained me to respond quickly, communicate clearly and guide customers in choosing the right products based on their needs. I also have experience using CRM and support tools such as Zendesk and Jira to manage customer conversations and track inquiries efficiently. I’m comfortable working in a fast-paced environment and maintaining a friendly, helpful tone even during busy hours. I understand that your main focus is assisting customers with sizing, fit and product details. I’m familiar with explaining differences in materials (such as cotton, polyester, and blends), as well as providing simple and practical garment care advice. I also make sure my responses are easy to understand and helpful for customers making purchase decisions. I’m confident in written English and can maintain quick response times while keeping conversations natural and engaging. I’m also open to learning your brand voice and adapting to your workflow, including tagging queries that need escalation. I’d be glad to support your team during peak hours and help ensure a smooth, helpful experience for your customers. I’m available to start immediately and would be happy to complete a short paid trial. Best regards, Okta Anie
$255 USD in 5 days
0.0
0.0

Hello, I’d love to help manage your live chat and support your customers during peak hours. I understand that your focus is on guiding shoppers to make the right choices, especially with sizing, fit, and fabric care and that’s exactly where I can add value. I’m comfortable answering real-time questions clearly and confidently, helping customers feel assured before they buy. I have strong written communication skills and can maintain a warm, friendly brand voice while keeping response times fast (well under two minutes). I’m also quick to learn product details so I can give accurate advice on materials, sizing, and garment care. Here’s what you can expect from me: Clear and helpful responses on sizing and fit (men’s & women’s) Accurate explanations of fabric, care instructions, and product details Friendly, engaging communication that improves customer experience Proper tagging/escalation of returns or exchange-related queries Reliable availability during busy hours I’m also comfortable using chat platforms and can quickly adapt to tools like Zendesk, Intercom, or Gorgias. Availability: Depend on the time you did like me to be available Start: Ready to begin immediately I’m happy to do a short paid trial to show you how I can contribute to your store. Looking forward to working with you. Best regards,
$500 USD in 7 days
0.0
0.0

Hello! I understand your needs for a prompt and effective response to queries raised by shoppers on your online clothing store. I have hands on experience in handling customer queries and recommending the most suitable product for their needs though in a different field. Yet my particular skill of understanding the customer's needs based on their vague description has proven handy in identifying the most suitable product for the customer to their complete satisfaction. I can effectively assist your customers in choosing the right size, fit and provide clear details about fabric composition, wash instructions and general garment care. I will ensure that my response is immediate yet accurate and will maintain a warm brand voice. My proficiency and fluency in the English language will ensure that the product information is delivered to your customer without any ambiguity and with absolute clarity. I can manage multiple queries at a time, work effectively under pressure, maintain my response time under 2 minutes and duly escalate queries related to return to your in- house team. I can start immediately and my hours are highly flexible and I can ensure immediate, succinct and satisfactory response to queries. Do start a trial with me to know by experience that I can effectively deliver on all that I have promised. Thank you Regards, Nithyaa
$250 USD in 1 day
0.0
0.0

I will handle your live chat during peak hours, focusing on helping customers choose the right size, understand fit, and get clear information about fabrics and care so they feel confident before buying. For this role, consistency and speed matter more than anything. I would keep responses quick, clear, and aligned with your brand voice, making sure customers get accurate sizing guidance and simple care instructions without confusion. Any return or exchange queries will be properly tagged for your internal team without slowing down response time. I’m comfortable working with chat platforms like Zendesk, Intercom, or similar tools, and I can maintain fast response times while handling multiple conversations smoothly. I focus on keeping communication natural and helpful so it actually improves conversion, not just answers questions. What are your peak hours and expected shift duration for this role?
$500 USD in 7 days
0.0
0.0

Hi, I understand you need fast, accurate, and friendly support during peak hours—especially for sizing, fit, and garment care. I’ve worked with e-commerce workflows and customer-facing automation, so I know how important quick, correct responses are for conversions. Along with manual support, I can also build you a real-time AI chatbot tailored to your clothing store that: • Answers sizing & fit questions instantly • Explains fabric, material, and care instructions clearly • Maintains your brand voice • Works 24/7 with near-instant responses • Tags returns/exchange queries for your team automatically I’ve already built a similar system—Multi-Channel Lead Management Agent—for companies, where it handles conversations across platforms efficiently. You can check my portfolio for that project to see the quality and structure of my work. We can even combine both approaches: I handle peak hours manually while the AI supports you round the clock. Let me know your platform and I can quickly show you how this can be set up for your store.
$500 USD in 7 days
0.0
0.0

I am Interested in assisting with your clothing chat support project. I communicate clearly and professionally, and I can help customers with sizing, product details, fabric care and general inquires in a friendly manner. I'm a fast learner, reliable and available to respond promptly during working hours. I also have good written English skills and can maintain a warm and helpful tone with customers. I am ready to start immediately and would ne happy to participate in the paid trial. Thanks you for your consideration.
$250 USD in 7 days
0.0
0.0

You need a live-chat assistant to cover peak hours, helping customers with sizing, fit guidance, fabric details, and care instructions for both men’s and women’s products, while tagging return or exchange requests for your in-house team. Strong experience in e-commerce customer support and fashion-related product guidance, with fluent friendly English and fast response handling. Familiarity with live chat tools like Zendesk and Intercom, and comfortable maintaining a warm brand voice while keeping replies under two minutes. Available to start immediately and ready for a short paid trial. Sample chat responses can be provided if needed. Best regards, Mustafa
$250 USD in 7 days
0.0
0.0

Great at customer service, listening to others engaging in conversation and helping others accomplish what they need or want done
$550 USD in 7 days
0.0
0.0

Bandung, Indonesia
Member since Apr 30, 2026
$250-750 USD
₹37500-75000 INR
$100-170 USD
$15-25 USD / hour
€12-18 EUR / hour
$3000-5000 USD
$750-1500 USD
$15-25 USD / hour
₹600-1500 INR
$30-250 USD
€30-250 EUR
$250-750 USD
$15-25 USD / hour
$250-750 USD
$10-20 USD
$30-250 USD
₹12500-37500 INR
$30-50 USD
$30-250 USD
$10-30 USD