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I need a fluent Chinese-English virtual assistant who can answer inbound and outbound phone calls for my UK-based business. Your sole focus will be customer support: picking up the phone, greeting callers warmly, and giving clear, accurate product information in either language. You will log every call in our CRM, note common questions, and email me a concise daily summary so we can keep improving our FAQs. A quiet workspace, reliable internet, and a soft-phone setup (Zoiper, RingCentral, or similar) are essential, as is confident spoken English and Mandarin. Prior experience handling product queries for e-commerce or manufacturing lines will help you hit the ground running. If you can commit to consistent UK business-hour availability, manage each interaction professionally, and switch languages smoothly whenever needed, I’d love to hear how soon you can start and what tools you already use.
Project ID: 40642157
3 proposals
Remote project
Active 2 days ago
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3 freelancers are bidding on average ₹950 INR/hour for this job

I am a native Chinese speaker based in Hong Kong, proficient in both traditional and simplified Chinese. My strong language skills enable me to write, read, and translate complex content accurately. Over the years, I have completed numerous translation projects from English to Chinese, with a proven track record of delivering high-quality work that meets deadlines and exceeds expectations. With extensive experience in translation, I ensure that content is accurately adapted while preserving its tone and meaning. My academic background in Biomedical Engineering further enhances my ability to handle technical and specialized translations. I am also skilled in writing general articles on topics such as engineering, medicine, and more. My expertise extends to SEO writing, where I create optimized content across industries like tourism, cooking, IT, and healthcare, helping clients improve their online visibility. I pride myself on delivering more than 10,000 words daily while maintaining exceptional quality. My ability to manage multiple projects efficiently ensures that deadlines are met without compromising on excellence. Positive feedback from previous employers highlights my reliability, attention to detail, and dedication to producing outstanding results.
₹1,000 INR in 40 days
3.9
3.9

Hello, I’m available for a quick trial call or interview to demonstrate my bilingual service skills. I’m a postgraduate student based in mainland China with fluent Mandarin and conversational English. I have solid experience sorting data and writing daily summary records, so I can log all call information accurately into your CRM and send you concise daily reports on time. I can guarantee a quiet, distraction-free workspace and stable network connection, and I am able to flexibly adjust my schedule to cover UK business hours. I can switch between Chinese and English smoothly to respond to customer inquiries, and I will handle all calls politely and carefully. I can start working immediately if hired.
₹850 INR in 40 days
0.0
0.0

Hello, I’m Sherene, a Malaysian Chinese university student who has been raised and educated in a Chinese-language environment throughout my life. Mandarin Chinese is my daily speaking language, and I am fluent in both spoken Mandarin and English, allowing me to communicate naturally and confidently with customers in either language. I’m confident in handling customer enquiries professionally, providing clear product information, switching smoothly between Mandarin and English, and maintaining a friendly and patient tone on calls. I’m also organized and detail-oriented, so I can accurately log customer interactions and provide concise summaries. I’m a fast learner and would be happy to learn your products, CRM system, and phone tools to provide reliable customer support.
₹1,000 INR in 40 days
0.0
0.0

Jaipur, India
Member since Aug 7, 2026
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