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I run a small but growing business and I need a friendly, bilingual agent to handle all inbound phone calls that come in with general-inquiry questions. Every call you take should leave the caller feeling helped, heard, and confident in our service. The core of the job is real-time phone support in English plus one additional language. If your second language is Spanish, French, or German that would fit perfectly, but let me know if you offer another language—flexibility is welcome. Day-to-day you will: • Answer incoming calls during an agreed-upon schedule • Resolve or appropriately escalate general questions about our products and policies • Keep concise call notes and a running log so I can track recurring themes • Flag any urgent issues immediately I may add email or live-chat channels later, so experience there is a plus, though not required right now. Please detail the languages you speak, the hours you can cover (including time zone), and any relevant phone-support tools or CRMs you are already comfortable with. I’m looking to get this started quickly, so include your availability for a short voice interview.
Project ID: 40658661
28 proposals
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Active 17 hours ago
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28 freelancers are bidding on average $19 USD/hour for this job

Hello, I can provide professional English phone support and Spanish customer support through live chat, giving you flexibility across both channels. I have 3 years of experience handling customer enquiries through phone and live chat, resolving order and service issues, troubleshooting customer problems, and keeping communication clear and professional. I’ve also worked with Freshdesk for managing support requests and following issues through to resolution, and I’m familiar with tools such as Google Voice for calls. For phone support, I’m comfortable handling customers in English. For Spanish, I can provide customer assistance through written live chat. I’m available in WAT (UTC+1) and can work an agreed schedule. I’d also be happy to complete a short voice interview so you can hear my communication style directly. I’d love the opportunity to support your customers and help create a positive experience with every interaction. Best, Mabel
$15 USD in 40 days
2.5
2.5

I speak light English as well as Bengali and Hindi, our local language of India. In the second language you mentioned, I am comfortable in both Bengali and English. Thank You By Your Md
$15 USD in 30 days
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Hello, My name is Najeh, and I'm a hospitality experienced person. I bring 15 years of customer service and hospitality experience. I telephone etiquette trained person who speaks 3 languages: English, Arabic, and French. I would be very happy and glad to have this opportunity to work with you and make your business flourish and your customers happy.
$20 USD in 40 days
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Hi, I’m Esthefanis, and I’m very interested in your Bilingual Phone Customer Support position. I am fluent in English and Spanish, and I have more than 4 years of experience in customer service within the finance industry. In my previous experience, I handled customer inquiries, provided clear and professional assistance, resolved issues, and worked in a fast-paced environment where effective communication and attention to detail were essential. I’m comfortable keeping concise call notes, documenting customer interactions, and escalating urgent issues when necessary, Salesforce was the CRM I used. I’m friendly, patient, responsible, and focused on making every customer feel heard and well assisted. I’m also comfortable working remotely and adapting to different tools and processes. I am available from 10pm yo to 4pm GMT-4, and I would be happy to participate in a short voice interview at your convenience. I’m available to get started quickly. Thank you for considering my proposal. I look forward to hearing from you! Best regards, Esthefanis
$20 USD in 40 days
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Hello! I’d be happy to help with this position. I’m bilingual in Spanish and English, and I also speak German. I’m comfortable communicating with customers in a friendly and professional manner and handling general inquiries. My availability is Wednesday to Friday, from 6:00 PM to 8:00 PM (Paraguay time, GMT-3). I’m also comfortable using tools such as Microsoft Office, Google Workspace, and CRM systems, and I’m willing to learn any specific platform you use. I’d be happy to have a short voice interview. Please let me know what time works best for you.
$20 USD in 10 days
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Rather than adding another person to manually handle every inbound call, I’d recommend automating the first layer of support with a bilingual AI phone agent. I can build a voice agent that answers calls 24/7, handles common product and policy questions, communicates naturally in English and the required second language, captures concise call notes, identifies urgent issues, and transfers calls to a human when needed. The system can be connected to your existing CRM or knowledge base so responses stay aligned with your actual policies and customer information. Every interaction can also be logged for reviewing recurring questions and support issues. I work with AI voice agents, n8n, APIs, webhooks, CRMs and LLM-based automation, so I can handle the workflow from the phone layer through to CRM logging and escalation. If your goal is to scale phone support without having someone manually answer every routine inquiry, I’d be happy to show you how I would structure it.
$20 USD in 40 days
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Hi, I’d love to support your business as a friendly and reliable bilingual phone support agent. I understand that every call is an opportunity to build trust. My approach is simple: **listen carefully, understand the customer’s needs, provide a clear solution, and make sure they feel genuinely helped before the call ends.** I can help with: * Answering inbound calls professionally and warmly * Handling general product and policy questions * Escalating issues to the right person when necessary * Keeping clear and concise call notes * Tracking recurring customer questions or issues * Immediately flagging urgent matters * Supporting email or live chat if you add those channels later I speak English and Bengali** and can adapt quickly to your preferred scripts, processes, CRM, and phone-support tools. I’m available for a short voice interview and can discuss my availability, working hours, and time zone based on your requirements. I’m ready to get started quickly and provide the kind of support that makes your customers feel heard, respected, and confident in your service. Best regards, Sumon
$20 USD in 40 days
0.0
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Hello, I’m interested in your bilingual customer support position. I have 5 years of experience in customer service, handling customer inquiries, resolving issues, and providing professional assistance while following SOPs. I speak Indonesian fluently and have good English communication skills. I’m comfortable handling phone calls, taking concise notes, recording customer issues, and escalating urgent matters when necessary. I’m available for a consistent schedule and can adapt to your preferred working hours and tools/CRM. I’m also available for a short voice interview at your convenience. Thank you, and I look forward to working with you.
$20 USD in 40 days
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I am excited to submit my bid for this project. With strong customer service skills, excellent communication, attention to detail, and a commitment to delivering quality results, I am confident I can meet and exceed your expectations. I understand the importance of professionalism, reliability, and completing work within the agreed timeline. I will carefully follow your requirements, maintain clear communication throughout the project, and ensure you receive accurate, high-quality results. My goal is not simply to complete the task, but to deliver work that adds real value to your project. I am ready to start immediately and look forward to working with you.
$20 USD in 30 days
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I’m a customer support professional with 2+ years of experience, skilled in resolving customer issues, handling chats and emails, and delivering excellent service. Expert in call handling, issue resolution, accurate notes, escalation, and delivering excellent support. I can confidently handle general questions regarding products, services, policies, orders, and account-related concerns while following company guidelines. When an issue requires further assistance, I ensure it is properly documented and escalated to the appropriate team. I’m also comfortable adapting to email and live-chat support if those channels are introduced later. I’m flexible with working hours and can align my schedule with your required coverage and time zone. I’m available for a short voice interview at your convenience and can get started quickly. I would be excited to become a reliable voice for your business and provide every customer with a positive, professional experience.
$20 USD in 30 days
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Your project clearly shows that you value effective communication and customer satisfaction, which is essential for growing your business. I have extensive experience in bilingual customer support, having worked with diverse clients to enhance their customer service experiences. I understand your goal is to ensure every caller feels valued and leaves the conversation with their questions answered and confidence in your service. I can provide support in both English and Spanish, and I am available for calls during business hours in the EST time zone. My expertise includes using CRM tools to track interactions efficiently, ensuring that I can manage calls and provide concise notes on customer inquiries. Would you like to discuss how I can contribute to your team's success and create a seamless experience for your customers? Warm regards, Foraxis
$18 USD in 7 days
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Hello, I’m a professional freelancer with strong proficiency in both English and Arabic. I can provide accurate, natural, and high-quality translation, proofreading, and language-related services while maintaining the original meaning and tone. I’m detail-oriented, reliable, and committed to delivering professional work on time. I’d be happy to discuss your project and provide the quality you’re looking for. Thank you for considering my proposal.
$18 USD in 40 days
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I'm patient and goal oriented professional. The feeling of helping people and being able to solve problems is my motivation
$20 USD in 14 days
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Hello, My name is Tehilah, I have a certified certification from my home country in customer service and I have exceptional English Skills.
$20 USD in 55 days
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I’m a professional English-Spanish interpreter with experience handling real-time phone conversations, assisting customers, clarifying information, and maintaining accurate communication notes. I’m comfortable speaking with callers in both English and Spanish and handling general inquiries professionally, patiently, and efficiently. I’m based in Mexico (Central Time) and can provide consistent availability according to an agreed schedule. I’m also comfortable working with phone-support platforms, CRM systems, and documentation workflows, and I’m happy to learn whichever tools your business currently uses. I’m available for a short voice interview and would be glad to discuss your call volume, schedule, and support needs. Thank you for considering my proposal.
$16 USD in 30 days
0.0
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Hi, I am very interested in the customer support position and my time zone is EAT. I am fluent in English and Somali, which allows me to communicate effectively with a diverse range of customers. My language skills, combined with my strong communication and problem-solving abilities, enable me to provide excellent support and ensure customer satisfaction. I am reliable, patient, and dedicated to delivering professional service. I would love the opportunity to contribute to your team and help meet your customer service goals. Thank you for considering my application.
$15 USD in 40 days
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Hello, I’m interested in providing reliable inbound phone support for your growing business. I’m fluent in English and Hindi and can communicate professionally with customers, understand their concerns, provide clear information, and escalate issues when required. I have experience with customer service, CRM updates, call handling, documentation, and stakeholder communication. I’ll ensure every call is handled politely and efficiently while maintaining concise, accurate call notes and tracking recurring customer concerns. I’m comfortable working with CRM and communication tools and can quickly learn your preferred system. I’m available for a consistent schedule in IST (India Standard Time) and can accommodate overlapping international hours. I’m also available for a short voice interview and can start quickly.
$15 USD in 40 days
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I’d be a great fit for this position because I have over two years of customer service experience in a call center environment, providing support through phone calls, live chat, and email. I’m fluent in Spanish and English, and I’m comfortable assisting customers in both languages while maintaining a friendly, professional, and empathetic tone. In my previous experience, I have handled different lines of business, assisted customers with general inquiries and issues, documented interactions accurately, followed established procedures, and escalated cases when necessary. I’m also comfortable multitasking between calls, customer information, and different systems while maintaining attention to detail. I have experience using Salesforce to access customer information, document interactions, and manage customer cases. I’m also comfortable learning new tools and systems and can quickly adapt to new processes, scripts, and platforms. I am based in El Salvador (UTC-6) and can discuss a schedule that works well for your business. I’m available to start relatively quickly and would be happy to participate in a short voice interview to discuss my experience and availability. I’m particularly interested in building a long-term working relationship and providing the kind of support that makes every caller feel heard, helped, and confident in your service.
$17 USD in 40 days
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Fluent in English and Spanish, I offer organized and dedicated phone support driven by a sincere desire to help. I handle each interaction with attention to detail and a professional touch, ensuring customers feel heard and valued.
$20 USD in 25 days
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Great bids are ones that: Are engaging and well written without spelling or grammatical errors Show a clear understanding of what is required for this specific project - personalize your response! Explain how your skills & experience relate to the project and your approach to working on it
$20 USD in 40 days
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Mosul, Iraq
Member since Aug 20, 2026
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