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Bilingual (Chinese - English) Customer Support Needed

About us:

Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.

Project overview:

We're looking for a Bilingual Chinese-English customer support agent or Happiness Officers that will provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure.

You'll also translate our product into Chinese. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations.

This project requires:

- Customer support experience in a fast-paced environment

- Great Chinese and English communication skills, both written and oral

- Should love making customers happy!

- Should have the ability to assess each customer’s issues

- Knows how to deal with difficult customers/clients

- Has good analytical and problem-solving skills

- Has good accurate records keeping

- Must be a good team player

- Can work with minimal supervision

- Ability to prioritize and multitask

- Knowledge of Domains, SEO and Analytics is a plus!

- Must be able to work remotely and full-time (at least 40 hours per week)

Compétences : Service client, Gestion d'e-mails, Traduction

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Concernant l'employeur :
( 0 commentaires ) Imus, Philippines

Nº du projet : #29855493

11 freelances font une offre moyenne de 5 $/heure pour ce travail

dhanukanuwan67

Provide what needs to be [login to view URL] not pay if the conversion does not take place as you [login to view URL] the full amount when the work is complete.

$4 USD / heure
(0 Commentaires)
0.0
musabamin937

Data entry and customer service representative position is still time for me to get the kids to get a hold and I

$5 USD / heure
(0 Commentaires)
0.0
ar81266

Hello, Hope you're doing well. According to your credentials and needs, I am able to do this job as I've 3 years of experience as a Virtual Assistant in different shopify stores. Below is the list of Various things I Plus

$3 USD / heure
(0 Commentaires)
0.0
AdeayoAladebo

Hello Good day, I am interested in the job. I Have work experience working as a technical support professional supporting Microsoft O365 customers/users regarding Microsoft exchange online and outlook issues for 1year Plus

$7 USD / heure
(0 Commentaires)
0.0
dannyboy1991

my name is Okeagu Daniel i studied chinese languge Manderin and i have good communication in English , i m currently working as call center agent in Interra networks, an outsourcing company of Emergency Communicati Plus

$7 USD / heure
(0 Commentaires)
0.0
KevinYang2018

Dear manager, This is Kevin from China. I am a native Chinese and I speak English as well. I was a salesman so I have experiences on customer support. I have plenty of time and I work hard. Hope to cooperate wi Plus

$8 USD / heure
(0 Commentaires)
0.0
Dayunchin

Good morning. Thank you for your invitation. I find that your website Strikingly is great and powerful. I have similar working experience in an ISP company of Singapore as customer support before. However, after doub Plus

$7 USD / heure
(0 Commentaires)
0.0
Rebeccaqqq

Hi! Thank you for inviting me! I'm a Chinese native speaker. But I have studied abroad for 5 years. I'm good at translation. And I always have passion for my work. I can work remotely. Looking forward to contact me.

$3 USD / heure
(0 Commentaires)
0.0
chenyb04

I am a Chinese man studying MBA in the Netherlands. My English proficiency is level C1 certified by IELTS. I have experience of working as a customer service agent for many e-commerce companies on Aliexpress, Taobao(淘宝 Plus

$5 USD / heure
(0 Commentaires)
0.0
Bismaafaq4

i am already working on international company in customere sercice i have more than 3 year experience in this field We contact customers if needed and receive call from there side

$2 USD / heure
(0 Commentaires)
0.0
ngkaehow

I have Diploma in TESOL and over 20 years of computer skill experience. I specialize in copy typing , copy and paste , data entry ,Microsoft Word and Microsoft Excel . I had exeprience as sales executive in an employme Plus

$8 USD / heure
(1 Évaluation)
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