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We’re a growing service business looking for a highly empathetic and communication-driven individual to manage inbound inquiries and turn interest into booked appointments. This role centers on creating a smooth, comfortable experience for potential clients - helping them feel understood, supported, and confident in taking the next step. > What We’re Looking For - Someone who communicates in a warm, thoughtful, and reassuring way. - A strong listener who can understand client needs and respond naturally. - A person who follows up consistently and keeps conversations organized. - Someone who can guide conversations toward booking without pressure. > Responsibilities > > Lead Follow-Up & Engagement - Respond to new inquiries the same business day via phone, text, and email. - Follow up with warm leads and nurture conversations over multiple touchpoints. - Keep communication consistent, timely, and well-paced. > > Appointment Setting - Help potential clients feel comfortable booking a consultation. - Schedule appointments using tools like Calendly or Acuity. - Ensure a smooth handoff from inquiry to confirmed booking. > > CRM & Organization - Log all conversations, notes, and outcomes in the CRM. - Maintain clear visibility of pipeline and next steps. - Stay on top of follow-ups so no lead is missed. > Requirements - Experience in sales development, appointment setting, or client-facing roles. - Strong written and verbal communication skills. - High attention to detail and organization. - Ability to manage multiple conversations at once. - A calm, confident, and client-first communication style. > Job Details - Part-time: ~10–20 hours/week. - Schedule must be within Vancouver Canada time zone, 9–5, M–F. - Compensation: Base + performance-based bonuses. - Growth Path: Potential to grow into a closing or client success role. > To Apply - Share your experience with lead follow-up or appointment setting. - Explain how you approach conversations with new inquiries. - Provide an example of how you turned a hesitant lead into a booked appointment.
Project ID: 40372183
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29 freelancers are bidding on average $6 CAD/hour for this job

Hi there, This role is a great fit for the kind of client communication work I’ve handled before. I’ve worked on similar appointment-setting and lead follow-up tasks where the focus was on responding quickly, keeping conversations warm and organised, and guiding potential clients comfortably toward booking. I understand how important it is to communicate in a calm, empathetic, and reassuring way—without being pushy. I’m experienced in managing multiple conversations at once, keeping detailed notes in CRMs, and ensuring no follow-ups are missed. I’m also comfortable using scheduling tools like Calendly and Acuity, and I make sure the handoff from inquiry to confirmed appointment is smooth and clear. My approach to new inquiries is simple: I listen first, understand what the client needs, respond in a friendly and solution-focused way, and then gently guide them toward the next step at their own pace. Consistency and tone matter a lot to me, especially in early conversations where trust is being built. In previous roles, I’ve successfully turned hesitant leads into booked appointments by staying patient, following up at the right intervals, and addressing concerns clearly without pressure. I’m available to work within the Vancouver time zone (9–5, M–F) and can commit to 10–20 hours per week. Looking forward to the opportunity to support your team. Kind regards, Mohit
$6 CAD in 40 days
3.9
3.9

Hi, I read through your posting carefully and I can deliver exactly what you described: warm, consistent conversations that guide clients naturally toward booking. I have experience in client communication, follow-ups, and appointment coordination. I focus on listening first, understanding the client’s needs, and responding in a calm, reassuring way that builds confidence without pressure. I’m also comfortable using tools like calendars and CRMs to keep conversations organized and ensure no lead is missed. Previously, I worked as a flight agent where I sold tickets to travellers. I often handled hesitant clients who were unsure about pricing or timing. In one case, a client was unsure about booking due to cost. Instead of pushing, I asked a few questions to understand their travel needs, offered suitable options, explained the value clearly, and reassured them about flexibility. By staying patient and helpful, they felt comfortable and eventually completed the booking. I am detail-oriented, responsive, and able to manage multiple conversations while keeping everything structured. I can align with Vancouver time zone hours and I’m available to start immediately. I’m ready to help you create a smooth, supportive experience that converts interest into bookings. Francisca
$4 CAD in 20 days
1.3
1.3

Greeting! I specialise in empathetic lead management and appointment setting with over 9+ years of experience turning inbound inquiries into booked consultations through calm, trust-driven communication. I’m an expert in nurturing conversations that make clients feel heard and comfortable, while naturally guiding them toward booking without pressure. Here’s how I can help: * Respond to all new inquiries the same business day via phone, text, and email * Nurture warm leads with thoughtful follow-ups across multiple touchpoints * Guide conversations toward booking using a soft, client-first approach * Schedule and manage appointments via Calendly/Acuity with smooth handoff * Maintain clean CRM records with clear notes, statuses, and next actions My approach is simple: listen first, build trust, then guide. I focus on understanding client concerns, validating them, and positioning your service as the right next step—without sounding salesy. Example: I once handled a hesitant lead unsure about committing; by asking the right questions, addressing concerns, and offering a low-pressure next step, I converted them into a booked consultation within 48 hours. Quick questions: * What CRM are you currently using? * What’s your average weekly inquiry volume? * Do you have scripts, or should I help refine the tone and flow?
$8 CAD in 40 days
0.0
0.0

Hi, I’m an experienced Virtual Assistant with a strong background in customer communication, lead follow-up, and appointment setting. I’ve handled inbound inquiries across email, chat, and calls—focusing on building trust and guiding leads naturally toward booking. **My approach:** I listen first, understand the client’s needs, and respond in a warm, reassuring tone. I keep conversations organized, follow up consistently, and gently guide prospects toward the next step without pressure—making the experience feel smooth and supportive. **Experience:** • Managed lead pipelines and follow-ups using CRM tools • Appointment setting via Calendly/Acuity • Customer support with high response speed and professionalism **Example:** A hesitant lead unsure about pricing was engaged through personalized follow-ups, clear value explanation, and reassurance—resulting in a confirmed booking after 3 touchpoints. **Availability:** 10–20 hrs/week (aligned with Vancouver hours) **Rate:** Within your budget + performance-based I’m organized, empathetic, and ready to help convert inquiries into bookings consistently.
$5 CAD in 40 days
0.0
0.0

hello, I read the job post carefully and I can complete this project according to your requirements, and I'm ready to start right away. If you’re available to message me now, we can discuss the details further. Looking forward to your response thank you!
$4 CAD in 40 days
0.0
0.0

Hi, Many service businesses don’t struggle with lead generation, they struggle with conversion. Inbound inquiries often go cold due to delayed responses, inconsistent follow-ups, or conversations that feel transactional instead of human. This leads to missed appointments and lost revenue. My approach focuses on building trust first, then guiding naturally toward booking. I respond quickly with a warm, personalized tone that makes prospects feel heard, not handled. I use a structured follow-up system across phone, text, and email to keep conversations alive without overwhelming the lead. I combine empathy with strategy actively listening, identifying intent early, and addressing concerns in real time. For hesitant leads, I use soft-close techniques: reframing the consultation as a low-risk next step, reinforcing value, and creating gentle urgency. I also maintain a clean, organized CRM pipeline, ensuring no lead slips through and every follow-up is intentional. In a previous role, I consistently turned cold or unsure inquiries into booked calls by staying patient, human, and consistent. I don’t just set appointments, I create an experience that makes clients want to book.
$5 CAD in 40 days
0.0
0.0

I have read the project description and I am ready to support your business with a calm and client-first communication style. My Experience: I have experience in handling customer communications and ensuring that every inquiry is met with empathy and professionalism. I am comfortable managing multiple conversations and keeping track of leads through a CRM. My Approach: I prioritize active listening to understand the client's needs before providing reassurance. I guide leads naturally by providing clear information and consistent follow-ups via email and text, ensuring they feel confident to book an appointment. Example: I once worked with a hesitant client who was unsure about the process. By patiently addressing their specific concerns and maintaining a warm, pressure-free dialogue, I was able to turn their hesitation into a confirmed booking. I can work within the Vancouver 9-5 time zone and I am eager to help your business grow while providing an excellent customer experience.
$5 CAD in 20 days
0.0
0.0

Hi, I'm applying for the Lead Follow-Up & Appointment Setting role. This kind of work is genuinely where I thrive. At AplusB Software Corporation, I managed inbound inquiries, followed up with prospects across multiple touchpoints, and scheduled consultations for the CEO. Before that, at KiweeCases, I handled high volumes of customer inquiries through Zendesk daily. I've always leaned toward making people feel at ease first, the booking usually follows naturally from that. My approach with new inquiries is simple: listen first, respond to what they actually said, and follow up at the right pace. Not too eager, not too slow. One example was when a prospect at AplusB had gone quiet after a demo call. Instead of a generic "just checking in," I referenced the specific concern they'd raised. They replied the same day and we had a call booked within 48 hours. I'm familiar with Calendly, CRM logging, and remote work, and I can work fully within Vancouver hours (9–5 PT, M–F). Looking forward to hearing from you.
$5 CAD in 40 days
0.0
0.0

Hi, This role fits exactly what I do best turning inbound interest into booked appointments through natural, pressure-free conversations. I have experience handling lead follow-ups across email, SMS, and calls, always focusing on understanding the client first, then guiding them comfortably toward booking. I respond quickly, stay consistent with follow-ups, and keep everything organized in CRM so no lead is missed. My approach: I don’t rush to close, I listen, address concerns, and build trust. That’s what moves hesitant leads to book confidently. Example: I’ve worked with unsure leads by nurturing them over a few touchpoints answering questions and easing concerns before reintroducing the call. This consistently led to higher booking and show-up rates. I’m comfortable with tools like Calendly and available within Vancouver working hours. Happy to help you turn more inquiries into quality bookings. Best, Jennifer
$5 CAD in 40 days
0.0
0.0

Hello, I really like the way you described this role — creating a comfortable and supportive experience for clients is something I genuinely enjoy doing. I have experience communicating with people in a calm and respectful way, and I always try to understand what someone really needs before responding. I don’t rush conversations, and I believe that when people feel heard, they naturally become more open to taking the next step. I’m also consistent with follow-ups and like to keep things organized so no one gets left behind. My goal is always to make the interaction feel easy and natural, not forced. I’m confident I can help turn inquiries into booked appointments while making clients feel valued and understood. Looking forward to hearing from you.
$2 CAD in 40 days
0.0
0.0

Proven communicator with persistence and a results-driven mindset that consistently books quality calls
$5 CAD in 40 days
0.0
0.0

Hello, I’m very interested in this role and confident in my ability to turn inquiries into booked appointments through warm, natural communication. I have experience handling client conversations, following up consistently, and guiding leads toward booking without pressure. My approach is to respond quickly, understand the client’s needs, and position the appointment as the next helpful step. In one case, I nurtured a hesitant lead through thoughtful follow-ups and clear communication, which led to a successful booking. I’m organized, detail-oriented, and comfortable managing multiple conversations using tools like CRMs and Calendly. I’m also available to work within Vancouver business hours. I’d love to support your team in creating a smooth and positive client experience. Best regards, Awelechukwu Dumebi Maduako
$5 CAD in 20 days
0.0
0.0

Hi there, Good day! Your role immediately stood out to me because it focuses on something I do best—turning inquiries into meaningful conversations that lead to action. With nearly five years of experience in customer service, I’ve learned that people don’t just book appointments because they’re interested—they book because they feel understood, comfortable, and confident. That’s exactly the experience I aim to create in every interaction. I communicate in a warm, natural, and reassuring way, making it easy for potential clients to open up about their needs. From there, I guide the conversation smoothly toward booking—never pushy, always supportive. I also make sure no lead goes cold by following up consistently and keeping every interaction organized and intentional. Here’s how I can help your business grow: * Respond quickly and thoughtfully to every inquiry * Build trust through genuine, empathetic communication * Nurture leads across multiple touchpoints until they’re ready to book * Seamlessly schedule appointments using tools like Calendly or Acuity * Keep your CRM clean, updated, and actionable I don’t just “reply” to messages—I create an experience that makes clients feel valued and ready to take the next step. I’m ready to start immediately and would love to help you increase your bookings while maintaining a smooth, high-quality client journey. Let’s work together to turn more conversations into confirmed appointments. Best regards, Jhanea Lien Santos
$5 CAD in 40 days
0.0
0.0

"Hello, I am a disciplined and detail-oriented Engineering student with strong communication skills. I can handle inbound inquiries professionally, ensuring potential clients feel supported and understood. I am a great listener, organized in follow-ups, and can naturally guide conversations toward booking appointments. I am committed to maintaining a warm and reassuring tone to represent your business perfectly. Ready to start and adapt to your workflow immediately."
$2 CAD in 12 days
0.0
0.0

Responded to customer inquiries via direct messages and comments in a timely and professional manner Provided product information and assisted customers with questions and concerns Handled complaints and offered solutions to ensure customer satisfaction Maintained positive customer relationships through consistent and friendly communication Supported the growth of a social media business page, contributing to increased engagement and trust Assisted in managing daily customer interactions while ensuring a smooth online experience for users
$5 CAD in 40 days
0.0
0.0

1. Share your experience with lead follow-up or appointment setting. I’ve worked in a client-facing sales role where a big part of my day involved managing inbound leads and following up across email, text, and calls. I handled multiple conversations at different stages, making sure each person felt heard and guided rather than rushed. 2. Explain how you approach conversations with new inquiries. I approach new inquiries with a calm, understanding mindset. My goal is to first understand what they’re looking for and what might be holding them back. I keep the conversation natural and low-pressure, asking the right questions and reflecting back what they’ve shared so they feel heard. From there, I gently guide them toward the next step, making the process feel easy and comfortable rather than salesy. 3. Provide an example of how you turned a hesitant lead into a booked appointment. I once spoke with a lead who was interested but unsure about committing because they weren’t confident it would be the right fit. Instead of pushing, I focused on understanding their concerns and shared relevant examples of how others in a similar situation benefited. I kept the tone conversational and checked in over a couple of follow-ups. Once they felt more comfortable and clear on what to expect, they agreed to book a consultation. The key was patience, consistency, and making them feel supported rather than pressured.
$6 CAD in 30 days
0.0
0.0

Hello, I understand you're looking for someone who can make potential clients feel comfortable, heard, and confident enough to book, that’s exactly my strength. I have experience handling inbound inquiries, nurturing leads, and turning conversations into confirmed appointments without pressure. I focus on listening first, understanding the client’s needs, and then guiding them naturally toward booking. I’m available within Vancouver working hours and can manage multiple conversations while keeping each one personal and well-organized. I’d love to help you convert more inquiries into booked appointments. Best regards, Austin Eleba
$5 CAD in 40 days
0.0
0.0

I am a motivated and confident individual seeking a position in tele calling. I have good communication skills and the ability to handle customer queries politely and effectively. I am eager to learn, grow, and contribute to the organization by achieving targets and providing good customer service. ⭐ Skills Good communication skills (Hindi & Basic English) Tele calling & customer handling Active listening Confident and polite speaking Problem solving ability Basic computer knowledge Time management Teamwork
$5 CAD in 40 days
0.0
0.0

Experience I have experience in customer support and team handling, where I managed high volumes of conversations and follow-ups. I’m comfortable using CRM tools, tracking leads, and ensuring timely responses so no opportunity is missed. My Approach I focus on listening first, understanding the client’s need, and responding in a calm, friendly, and natural way. I avoid being pushy and instead guide the conversation so booking feels like the right next step. Example A hesitant lead was unsure due to pricing. I acknowledged their concern, explained the value clearly, and followed up politely. This built trust, and they later agreed to book a call.
$5 CAD in 40 days
0.0
0.0

I am a professional teacher that have work in the government under the Department of Education - Philippines. I have the credible experiences in customer service support that have acquired during my work abroad job. I was formerly working as Support Services Staff - Procurement Expeditor in Maaden Company in the Kingdom of Saudi Arabia for more than 9 years. I handled administrative and executive support services jobs. I have that expertise that would contribute to the company's management development in supporting the sustainable growth of the business.
$20 CAD in 40 days
0.0
0.0

North Vancouver, Canada
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Member since Dec 21, 2017
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