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Saya membutuhkan dukungan harian untuk menjawab pesan pelanggan di WhatsApp. Gaya balasan harus selalu menggunakan jawaban standar dan formal agar citra perusahaan tetap profesional. Perkiraan beban kerja berada di kisaran 50-200 chat setiap hari, jadi konsistensi dan kecepatan merespons sangat penting. Apa yang saya harapkan: • Membaca setiap pesan dengan cermat dan memberikan solusi atau informasi sesuai SOP yang sudah saya sediakan. • Mencatat pertanyaan baru atau masukan pelanggan yang belum tercakup di template agar bisa saya tindak lanjuti. • Menjaga nada bahasa formal, tertata, tanpa singkatan atau emotikon berlebihan. • Melaporkan ringkasan harian berupa jumlah chat, isu yang sering muncul, serta chat yang perlu eskalasi. Saya akan menyiapkan: • Template jawaban standar, FAQ, dan alur eskalasi. • Akses WhatsApp Business Web atau API sesuai kebutuhan. Silakan ajukan pengalaman relevan menangani chat formal dan perkiraan waktu respons rata-rata yang dapat Anda capai.
Project ID: 40495781
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49 freelancers are bidding on average $18 USD/hour for this job

Saya berpengalaman menangani komunikasi pelanggan secara profesional, mengikuti SOP, template balasan, dan proses eskalasi untuk memastikan respons yang konsisten, cepat, dan sesuai standar perusahaan. Saya dapat mengelola 50–200 chat per hari, mencatat isu baru, membuat laporan harian, serta menjaga kualitas layanan dengan waktu respons yang efisien dan terstruktur.
$15 USD in 40 days
3.1
3.1

? BEFORE YOU HIRE ANYONE, GIVE ME 30 SECONDS TO SHOW YOU WHY I'M DIFFERENT. I recently completed a project managing formal WhatsApp chats for a client, achieving a 90% increase in customer satisfaction and a 20% decrease in response time. Briefly, I have extensive experience in handling formal chats, ensuring SOP adherence, and swift responses. I understand the importance of maintaining a professional company image through standardized and prompt responses. I will diligently follow your SOP, track customer feedback, and provide daily summaries for continuous improvement. The difference between an average result and an exceptional one is usually decided before the work even begins. Regards, Patrick
$15 USD in 7 days
1.3
1.3

I understand you need daily support to answer customer messages on WhatsApp, maintaining a formal and professional company image using standard replies based on your provided SOP. I have successfully managed daily customer communication for a SaaS company, consistently achieving response times under 15 minutes for over 100 inquiries per day. I will build a system to efficiently process your 50-200 daily chats. This involves using a shared inbox tool like Front or Gorgias, integrated with a simple Google Sheet for tracking new inquiries not covered by existing templates. I'll meticulously follow your SOP, ensuring each response is formal, structured, and directly addresses the customer's need, while flagging any unique issues for your review. How will new or unaddressed customer questions be prioritized for addition to the SOP versus being escalated for a custom response? Ready to start as soon as you confirm scope.
$25 USD in 7 days
0.0
0.0

"An experienced Administration Professional with a strong track record of managing daily business operations, organizing data, and maintaining high efficiency. Proactive and detail-oriented, I excel at virtual assistant tasks, data entry, and business coordination. I am committed to delivering accurate work on time to help clients streamline their business processes."
$20 USD in 40 days
0.0
0.0

Hello, I am excited to apply for this WhatsApp Admin and Customer Support role. I have experience handling customer inquiries, maintaining records, processing requests, and providing professional support. My background in inventory management, ticket processing, and vendor coordination has helped me develop strong communication and organizational skills. I am comfortable managing WhatsApp conversations, responding promptly, and ensuring customers receive accurate information. I am dependable, detail-oriented, and ready to start immediately. I look forward to contributing to your team
$15 USD in 40 days
0.0
0.0

Hello, I am available to manage customer support and respond to WhatsApp messages professionally and efficiently. I have strong communication, organization, and customer service skills. I can: * Reply to customers via WhatsApp and chat * Handle customer inquiries and complaints * Provide professional follow-up and support * Organize administrative information and tasks *Work seriously and maintain confidentiality I speak Arabic and French, with a good level of Spanish and English. I am motivated, reliable, and ready to start immediately. Best regards, Mounia
$15 USD in 50 days
0.0
0.0

Lets chat, a free consultation and no obligation. I understand you need a clean, professional, and user-friendly solution for your "Admin Balas Chat WhatsApp" project. My skills in PHP, Java, JavaScript are a perfect fit for this project. While I am new to freelancer.com, my extensive experience delivers integrated, automated solutions. Regards, Jason McLachlan
$15 USD in 3 days
0.0
0.0

Hello, I have carefully read your project requirements and I am very interested in this position. I have a solid background in customer service, administrative support, and data management, which allows me to quickly and precisely adapt to your Standard Operating Procedures (SOPs). To meet your expectations, I offer: • Fast and Professional Responses: Proven experience maintaining a strictly formal tone, structured and free of unnecessary abbreviations or emojis, ensuring your company's image remains flawless. • Record Keeping and Escalation Management: Ability to identify and document new customer inquiries not covered in templates, ensuring proper follow-up. • Clear Daily Reports: Strong analytical skills to deliver daily summaries with key metrics (chat volume, common issues, and escalated cases). • Time Efficiency: Familiarity with digital tools and fast workflows, comfortably handling volumes of 50 to 200 chats daily without losing consistency. Estimated response time: My average initial response time for incoming chats is between 1 and 3 minutes, always prioritizing quality and accuracy based on your FAQs. I would love to discuss how I can integrate into your daily workflow. Best regards, Jhorgina Lara
$15 USD in 40 days
0.0
0.0

Halo, Saya siap membantu menangani chat WhatsApp pelanggan sesuai SOP dan template yang disediakan. Saya mampu menangani volume 50–200 chat per hari dengan tetap menjaga komunikasi yang formal, profesional, serta respons yang cepat dan konsisten, terutama untuk pesan yang bersifat standar atau FAQ. Selain itu, saya dapat mencatat isu yang perlu eskalasi serta menyusun laporan harian sesuai kebutuhan. Siap mulai segera.
$15 USD in 40 days
0.0
0.0

Hello, I am interested in supporting your WhatsApp customer service operations. I have experience in administrative tasks and customer communication that require accuracy, consistency, and professionalism. I am comfortable handling 50–200 chats per day while following established SOPs, response templates, and escalation procedures. I can also track recurring customer issues, document new inquiries, and provide clear daily reports. I am available to start immediately and committed to delivering prompt, accurate, and professional responses that help maintain a high standard of customer service. Thank you for your consideration. Best regards, Agus Saleh
$20 USD in 40 days
0.0
0.0

Hi Hope You're Doing Well! In a recent project similar to yours, my team successfully managed daily customer inquiries on WhatsApp, ensuring a professional and timely response. Our key to success lies in meticulous attention to detail, adherence to standardized responses, and swift issue resolution. With a strong background in handling formal chat communications, we avoid common pitfalls and maintain consistency in tone and messaging. I'd love to discuss how we can support your project and deliver exceptional results. Let's chat about your requirements and how we can tailor our expertise to meet your needs. Regards, Laurence.
$15 USD in 7 days
0.0
0.0

I am hard work try me you don't regret anything to see my work. I will summarize all the lectures and provide you with clear, concise notes. I am a Ph.D. writer with 5 years of experience. I’ve worked on several similar projects compiling presentation slides and lecture notes into a single set of notes. I can deliver quality notes to tight deadline.
$20 USD in 40 days
0.0
0.0

Dear Client, I am interested in providing daily WhatsApp customer support for your business. I have experience handling customer inquiries professionally and consistently while following predefined SOPs, templates, and escalation procedures. I understand the importance of maintaining a formal and professional company image. I can carefully review each customer message, provide accurate responses based on your FAQ and standard templates, and document any new questions or feedback that require management review. My strengths include: • Fast and accurate message handling. • Consistent use of formal business language. • Strong attention to detail and customer satisfaction. • Daily reporting of chat volume, recurring issues, and escalation cases. • Ability to manage high workloads of 50–200 chats per day. Based on similar customer support tasks, I can typically maintain an average response time of 1–3 minutes during active working hours while ensuring response quality and compliance with company guidelines. I am available to start immediately and would be happy to discuss your workflow, SOPs, and reporting requirements. Thank you for your consideration. I look forward to working with you. Best regards, Tanish Jain
$22 USD in 70 days
0.0
0.0

Hello, I have experience in customer service, chat support, data entry, and handling customer inquiries professionally. I am comfortable following SOPs, using predefined response templates, maintaining a formal communication style, and preparing daily reports. I am detail-oriented, organized, and able to handle a high volume of messages while maintaining response quality. Could you please confirm whether customer communication is conducted in English or Indonesian? Thank you
$20 USD in 40 days
0.0
0.0

Saya responsif, komunikatif, dan teliti dalam membalas chat pelanggan secara cepat, sopan, dan profesional.
$20 USD in 40 days
0.0
0.0

Halo Kak, saya Herlina dari Indonesia. Saya Staff Admin AR dan tiap hari balas chat customer + follow up invoice via WhatsApp untuk 50+ klien. Job ini 100% sama dengan kerjaan harian saya. Kenapa pilih saya: 1. Online jam 08.00-17.00 WIB, chat langsung dibalas. Gak ada delay timezone. 2. Native Indonesia, paham cara balas chat formal tapi tetap ramah. 3. Sudah biasa kerja pakai SOP & bikin laporan harian di Excel. Siap mulai hari ini. Template dari Kakak akan saya pelajari dulu. Terima kasih Kak ?
$15 USD in 40 days
0.0
0.0

Have sales experience to be able to understand customer need, there understanding and requirements, good knowledge of english, and my native languages able to reply or communicate with customer online based and solve there required queries and have accepted ethical behaviour from professional knowledge.
$15 USD in 40 days
0.0
0.0

Hola, Me gustaría postularme para este proyecto porque considero que tengo las habilidades necesarias para brindar una excelente atención al cliente mediante chat. Soy una persona responsable, amable y comprometida con ofrecer respuestas claras, rápidas y profesionales en todo momento. Me adapto fácilmente a diferentes situaciones, tengo buena ortografía, redacción impecable y la capacidad de comunicarme de forma empática para generar una experiencia positiva para cada usuario. Además, me caracterizo por ser organizada, puntual y enfocada en cumplir objetivos y mantener altos estándares de calidad en el servicio. Estoy disponible para aprender los procesos específicos de su empresa y aportar una atención eficiente que ayude a fortalecer la satisfacción y fidelización de sus clientes. Agradezco la oportunidad de ser considerada para este proyecto y estaré encantada de demostrar mi compromiso y dedicación. Quedo atenta a su respuesta. Muchas gracias.
$20 USD in 40 days
0.0
0.0

Halo, saya tertarik untuk membantu anda untuk menjawab pesan pelanggan di WhatsApp. Saya bisa membalas 50 - 200 chat perhari menggunakan jawaban standar dan formal. Saya juga akan melaporkan ringkasan harian berupa jumlah chat, isu yang sering muncul, serta chat yang perlu eskalasi.
$15 USD in 40 days
0.0
0.0

Perkenalkan saya Nia. Saya ingin menawarkan diri untuk bergabung sebagai Customer Support/Support Service di tim atau bisnis Bapak/Ibu. Saya memiliki kemampuan dalam: Melayani dan merespons pelanggan dengan baik dan ramah. Menangani pertanyaan, keluhan, serta memberikan solusi kepada pelanggan. Mengoperasikan WhatsApp Business, Instagram, Telegram, dan platform komunikasi lainnya. Bekerja secara teliti, komunikatif, dan bertanggung jawab. Saya siap belajar, bekerja secara individu maupun dalam tim, serta berkomitmen memberikan pelayanan terbaik kepada pelanggan. Besar harapan saya untuk dapat diberikan kesempatan berdiskusi lebih lanjut mengenai posisi ini. Terima kasih atas waktu dan perhatiannya.
$20 USD in 21 days
0.0
0.0

Indonesia
Member since Jun 6, 2026
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