U.S. Tech Client Support Liaison

@chigomezgob

​I am fully available to cover your 9:00 AM – 5:00 PM Eastern shift to provide prompt, empathetic, and clear written support for your U.S. clients. ​I specialize in technical customer support, handling live chat, email ticketing via Zendesk, and basic SaaS troubleshooting. My focus is on keeping response times low, building rapport with users, and taking clear diagnostic notes whenever an issue needs escalation to your engineering team. ​I am also well versed in creating your weekly deliverables, including concise ticket resolution summaries, identifying recurring pain points, and recommending process improvements to boost customer satisfaction. ​Let’s connect on chat or a quick Zoom check-in to discuss how I can seamlessly support your client operations. ​Best regards, Tumelo

@tarunkalra1

Hello, I’m very interested in the opportunity to work on your project and bring my experience and expertise to your team. Throughout my career, I have had the opportunity to work extensively with clients across North America and the UK. This experience has given me a strong understanding of international customer expectations, professional communication standards, and the importance of building positive and lasting client relationships. I’m confident that my experience, adaptability, and commitment to delivering quality results would enable me to make a meaningful contribution to your operations and add real value to your business. Best regards, Tarun

@arnavmp

I'd be a strong fit for this role — my day-to-day already involves being the first point of contact for clients, explaining technical concepts in plain language to non-technical stakeholders, and managing client relationships end-to-end as a technology founder and advisor. That's exactly the communication skill this role calls for, applied to a support context instead of a sales one. What I bring: Clear, professional written English and a genuinely friendly, patient manner — I've spent years translating technical trade-offs for clients and investors who don't have a technical background, which is the same skill as explaining a SaaS product clearly to a confused user. A working understanding of SaaS terminology and typical product workflows from building and supporting SaaS products myself, without overcomplicating explanations — I know the difference between what a support conversation needs and what an engineering escalation needs, and I'd keep that boundary clean rather than trying to solve everything myself. Comfort with ticketing tools and structured reporting — I'm used to producing clear weekly status summaries for stakeholders, which maps directly to your reporting deliverables (tickets, recurring issues, process suggestions). I'm available to align with your 9am–5pm Eastern window and would welcome a conversation about your current ticket volume and Zendesk setup to make sure I can hit the ground running.

@bhaskark96

Hello, I am interested in joining your team as the first point of contact for your U.S.-based technology clients. I have a strong technical background and excellent experience troubleshooting IT and networking issues. I can communicate technical information in simple, clear language and understand the importance of being friendly, professional, responsive, and customer-focused. I am comfortable handling: * Live chat and email support through Zendesk * Basic SaaS and technical troubleshooting * Customer status updates and follow-ups * Gathering troubleshooting details and escalating complex issues to engineering * Managing multiple conversations while maintaining accurate notes * Preparing weekly ticket and issue reports * Identifying recurring customer questions and knowledge-base improvements I am comfortable working remotely and can align my availability with U.S. Eastern Time business hours. My technical background allows me to understand customer issues quickly while keeping the conversation focused on customer satisfaction rather than unnecessary technical complexity. I am reliable, organized, and comfortable working independently. I would be happy to start with an initial engagement and build toward a long-term working relationship. Thank you for considering my proposal.

@vishnuthakor7861

I’m a Senior Full Stack Developer with 8+ years of experience building scalable, secure, and high-performance web applications and business solutions. I have hands-on experience across the full development lifecycle, including frontend, backend, databases, REST APIs, third-party integrations, cloud, system architecture, performance optimization, and data-driven applications. I work with modern technologies and frameworks based on project requirements and focus on delivering clean, maintainable, and scalable solutions. I can handle projects end-to-end — from requirement analysis and development to testing, deployment, optimization, and ongoing support. My goal is to understand the business requirement, solve technical challenges effectively, and deliver reliable, high-quality solutions on time. 9099553434

@SATurjo313

I believe I’m a strong candidate for this role because I combine technical knowledge with strong communication and problem-solving skills. As a Computer Science and Engineering student, I’m comfortable understanding software, databases, and common technical concepts, while my project experience has taught me to troubleshoot problems and work systematically. I also have strong English communication skills and can explain information clearly in a simple, professional, and friendly way. I’m a quick learner, reliable, and comfortable working independently in a remote environment. Most importantly, I understand that good client support is not just about solving a problem—it’s about making sure the client feels heard, informed, and properly supported throughout the process.

@Adityashetty2898

Remain calm under pressure and de-escalate stressful situations with empathy. I deliver fast tech troubleshooting, clear communication, and empathy to boost satisfaction.

@mudhasirk

Results-driven IT Infrastructure & Application Support SME with 6+ years of experience in IT Operations, Application Support, Technical Support, and ITSM. Strong hands-on expertise in Microsoft Entra ID (Azure AD), Active Directory, Microsoft 365, Enterprise Applications, Monitoring, and Identity & Access Management. Experienced in team leadership, technical escalation, P1/P2 Major Incident Management, troubleshooting, Root Cause Analysis (RCA), Incident and Problem Management, and SLA/KPI management. Skilled in Azure Monitor, Log Analytics, Datadog, PRTG, MFA, Conditional Access, SSO, Jira and ServiceNow, with proven ability to coordinate vendors and cross-functional teams, mentor support engineers, and drive continuous service improvement, operational efficiency, and reliable service delivery.