We have purchased a chat
How it works: there are our operators who are logged in to receive a customer's call, and talk to customer.
There are also the customers themselves who log in to talk to our operators for our services.
When a customer logs in the chat, customer's signal is visible to one operator at a time. If the operator does not accept the customer in a set time, the systems switches the customer's signal to next operator , however always to one operator at a time.
We need the source code of the product so amended, so that the system sends the visitor's signal to all operators at once, without affecting current functionalities of the programme.
And we need the prechat survey of the chat removed.