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CRE Loaded Job by suitseamstress1

I am having a big problem with my website currently hosted by CRE hosting. It is showing that I have malware on it, when you try to go to it, AVG puts out a warning about "Blackhole Exploit ". The hosting dept. is telling me that it is a cart issue & no one from the cart dept has bothered to answer the phone, email me/call me back. My cart is a slightly modified CRE loaded PCI Pro v6.4.1a. I may need the malware removed & patches.I am just a seamstress & I have lost a lot of sleep over this, I hope you can help me. I can be reached at ajkkjones@[url removed, login to view]

If it helps any, here is the correspondence between me & my hosting dept. Thanks,Kira Jones, site owner

---------- Forwarded Message ----------

From: "ajkkjones@juno.com" <ajkkjones@juno.com>

To: support@[url removed, login to view]

Subject: Fw: [ #EFI-99248-620]: [url removed, login to view]

Date: Wed, 11 Jul 2012 20:10:03 GMT

I am having a lot of trouble with malware from your shopping cart system & I need to talk to someone about helping me get it removed & if someone can help do patches/ updgrades on it, etc. I am not that computer savvy & this is very upsetting to me as this is my livlihood. I do not have a web person to help me thru this right now. My web site is [url removed, login to view] currently hosted by cre hosting & this is the email that they sent me. Quick response would be much appreciated. I can be reached at ajkkjones@[url removed, login to view] or 803-926-9154 Thanks,Kira Jones

---------- Forwarded Message ----------

From: support@[url removed, login to view]

To: ajkkjones@[url removed, login to view]

Subject: [ #EFI-99248-620]: [url removed, login to view]

Date: Wed, 11 Jul 2012 13:25:04 -0500

A new helpdesk ticket has been opened for you with the ID: EFI-99248-620

----

The hosting techs have removed as much of the malware as they can at this point. The remaining malware seems to be within the cart and we cannot address that. The cart is supported by CRE commerce folks. The techs also did recommend a cart upgrade so you can check with the commerce folks about that as well. Their site is at [url removed, login to view] and it looks like they have a phone number and an email address there as well.

Thanks,

AaronM

Portal Web Hosting

Compétences : CRE Loaded

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Concernant l'employeur :
( 1 commentaire ) Swansea, United States

N° du projet : #2324475

Décerné à :

saiSoftIndia

Hired by the Employer

300 $ USD en 2 jours
(112 Commentaires)
6.3