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Responsibilities: Call and text new leads (Google/Meta/organic) within minutes of inquiry, qualify them using our phone framework, and book consultations Manage existing patient retention touchpoints (2-week, 6-week, monthly, 60-day, milestone check-ins) via our CRM (GoHighLevel) Handle declined payment outreach — call patients, send secure payment update links, log every attempt Reschedule no-shows and blood draw cancellations Submit a weekly KPI report (leads contacted, appointments booked, retention touchpoints, churn) Log every patient interaction same-day in our CRM with a consistent note format Requirements: Fluent, natural spoken English — you'll be on the phone with patients daily Prior experience with a CRM (GoHighLevel experience a strong plus, not required) Comfortable on the phone — this is call-heavy, not just texting Reliable internet, quiet workspace, available during US Eastern business hours (10am–6pm minimum overlap) Discretion with sensitive health information — this is a medical practice Schedule: Start part-time (20-25 hrs/week), potential to grow full-time based on performance
Project ID: 40575447
30 proposals
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30 freelancers are bidding on average $13 USD/hour for this job

**Dear Hiring Manager,** I am excited to apply for the Patient Relationship Management Specialist position. With extensive experience in customer communication, CRM management, lead follow-up, and administrative support, I am confident in my ability to provide exceptional patient service while maintaining accuracy and professionalism. I am comfortable handling high volumes of inbound and outbound calls, responding promptly to new leads, scheduling consultations, managing patient retention follow-ups, rescheduling appointments, and documenting every interaction consistently within a CRM. I have experience working with CRM platforms and can quickly adapt to GoHighLevel. My fluent English communication skills, reliable internet connection, quiet workspace, and availability during US Eastern business hours allow me to deliver dependable support. I understand the importance of confidentiality when handling sensitive medical information and always maintain the highest level of professionalism. I am committed to helping your practice improve patient satisfaction, retention, and operational efficiency while consistently achieving performance goals. **LIMON** **Patient Relationship Management Specialist**
$12 USD in 40 days
5.6
5.6

**Dear Hiring Manager,** I am excited to apply for the **Patient Relationship Management Specialist** position. With over 13 years of professional experience in client communication, customer relationship management, and administrative support, I am confident in my ability to provide outstanding patient care while maintaining accurate CRM records. I am comfortable handling high-volume phone calls, responding quickly to new leads, scheduling consultations, following up with existing patients, rescheduling appointments, and managing sensitive information with complete confidentiality. I have experience working with CRM systems and can quickly adapt to GoHighLevel. I am fluent in English, possess excellent communication skills, and am available during US Eastern business hours. My reliable internet connection, quiet workspace, and strong attention to detail ensure every patient interaction is logged accurately and professionally. I am committed to delivering exceptional service, improving patient retention, and contributing to your practice's continued success. **Sincerely,** **RUBEL UDDIN**
$12 USD in 40 days
5.5
5.5

Hi. I have experience with customer support, appointment setting, lead qualification and CRM management in call-focused roles. I am confident speaking with patients professionally, booking consultations, following up on missed appointments and payments and maintaining accurate same-day CRM notes. I am comfortable working during U.S. Eastern business hours, have a reliable internet connection and a quiet workspace and understand the importance of discretion when handling sensitive patient information. I am dependable, organized and committed to delivering excellent service.
$12 USD in 40 days
0.8
0.8

Hi, I see you're looking for a Patient Relationship Management Specialist to handle new leads, manage patient retention, and ensure smooth communication within your medical practice. With 7+ years of experience in customer service and CRM management, I can quickly qualify leads and efficiently log every interaction to keep your workflow organized. I’m comfortable making calls and reaching out to patients, and I understand the importance of timely follow-ups. I also prioritize discretion with sensitive information, ensuring that patients feel secure throughout the process. My familiarity with CRM systems will help streamline your operations, especially using GoHighLevel. What specific challenges have you faced with patient retention that you'd like me to help address?
$8 USD in 3 days
0.0
0.0

Hi There!!! ★★★★ ( Fast lead response and patient follow-ups with organized GoHighLevel CRM management ) ★★★★ I've read your requirements carefully and understand you're looking for a dependable specialist to handle patient communication, qualify new leads, manage retention follow-ups, update GoHighLevel, and maintain accurate CRM records. Consistency, professionalism, and timely responses are key. ⚜ Lead Qualification & Appointment Booking ⚜ GoHighLevel CRM Management ⚜ Patient Follow-up & Retention ⚜ Payment & No-show Outreach ⚜ KPI Reporting ⚜ Accurate CRM Documentation ⚜ Professional Phone & Text Support I have experience working with CRM platforms, customer support, and lead management, ensuring every interaction is logged properly and handled with care. I communicate clearly, stay organized, and follow established workflows while maintaining confidentiality. I'm available to overlap with US Eastern business hours and would love to support your team with long-term, reliable service. Warm Regards, Farhin B.
$8 USD in 40 days
0.0
0.0

Hire me, NAVEED, as your Patient Relationship Management Specialist and leverage my exceptional skills in research, detail-orientation, and ability to meet deadlines. Although I may not be the most conventional choice for a medical-based project, my unique skill set can bring valuable advantages to the table. I not only offer proficiency in literature search but also providing detailed summaries and organizing data, which are vital for handling patient logs and communication through CRM systems likeGoHighLevel. My Medical literature search experience from constant work on PubMed aligns well with managing your patient touchpoints (2-week, 6-week, monthly, 60-day, and milestone check-ins) via CRM. My attention-to-detail combined with a solid medical background from MBBS training ensures that I'll maintain consistent note format while logging each patient interaction within our CRM system accurately. Furthermore, I am not afraid of challenges and have previously managed complex tasks as part of a larger team in my research projects with up to 20 members. This attributes to another strength I offer: robust communication skills that will help me eloquently handle sensitive health information during all calls. With Eastern US availability and a dedicated workspace at your disposal, choosing me means bringing reliability and medical expertise into your patent management process.
$12 USD in 1 day
0.0
0.0

Hello, I saw your posting for Patient Relationship Management Specialist. I can help you manage patient records and CRM data. I’m good at data entry and keeping details organized and error-free. I also uploaded a sample to my portfolio so you can see how I handle patient info in Excel and Google Sheets. Here’s what I can do for you: - Update and manage patient data in your CRM - Send follow-ups to patients and keep good communication - Make sure everything is accurate and private - Work fast and stay consistent I’m available to start right away. Can we talk for a few minutes about how you want this managed? Thanks, Nisba
$12 USD in 40 days
0.0
0.0

Hi, I'd love to help with this role. I have experience working with clients, managing leads, handling follow-ups, and keeping CRM records organized. I'm comfortable making calls, speaking with customers in English, and ensuring every interaction is logged accurately. I'm a quick learner and can adapt to your phone scripts and workflows. I also understand the importance of professionalism, confidentiality, and timely communication in a medical practice. I'm available during US Eastern business hours and have a reliable internet connection and a quiet workspace. I'd be happy to discuss how I can support your team. Looking forward to hearing from you!
$8 USD in 20 days
0.0
0.0

Hey, I think you would like to read this. Your project's focus on patient relationship management aligns with my expertise. I excel in call handling, CRM management, and KPI reporting. By leveraging my skills, I can ensure prompt lead follow-ups, effective patient retention strategies, and streamlined payment outreach. I would like to discuss more about the project. You lose nothing. If we create milestones, your payment will be fully protected, and this message serves as proof for a full refund. Kind Regards, Riyaat --- What I Will Deliver: 1. Timely lead qualification and consultation booking 2. Efficient management of patient retention touchpoints 3. Proactive declined payment outreach 4. Rescheduling of no-shows and cancellations 5. Weekly KPI reports submission 6. Comprehensive CRM interaction logging
$14 USD in 7 days
0.0
0.0

Here's a strong, tailored proposal you can submit: Hello, I am confident I would be a strong fit for this role because I have excellent spoken and written English, strong communication skills, and experience handling customer interactions professionally. I am comfortable making high volumes of phone calls, responding to leads quickly, qualifying prospects, and scheduling appointments while providing a positive customer experience. I am experienced with CRM systems and can quickly learn new platforms, including GoHighLevel. I understand the importance of maintaining accurate records, logging every interaction promptly, and following structured workflows. I am also highly organized, reliable, and able to manage follow-ups, patient retention tasks, payment outreach, and appointment rescheduling efficiently. I have a reliable internet connection, a quiet workspace, and I am available to work during US Eastern business hours. I understand the importance of confidentiality when handling sensitive medical information and always maintain professionalism and discretion. I am results-driven, detail-oriented, and committed to helping your practice improve patient engagement, increase appointment bookings, and reduce churn. I would welcome the opportunity to contribute to your team's success and grow into a long-term full-time position. Thank you for your consideration. I look forward to discussing how I can add value to your practice.
$12 USD in 40 days
0.0
0.0

I was once a customer care and alot of people enjoyed chatting and calling back because i am very good with fluent english and also calm with my customer because customers are always right. But i stopped after i went to college. I am glad to continue this job with you and hope you give me the opportunity to grow with you. And the best part is that i have insomnia. So i am glad to use this opportunity to while away time. Also, as a philosopher, i studied emotional and social intelligence for 1 year and have been trained on how to manage stress and be empathetic with people. So entrusting me with this job will be so nice for me to accept without any regret
$10 USD in 40 days
0.0
0.0

Hi, I'd love to help manage your patient communication and appointment scheduling. I have experience in inbound and outbound customer service, follow-ups, handling customer concerns, and maintaining accurate records. I'm comfortable making calls, learning new CRM systems like GoHighLevel, and working during US Eastern business hours. I have reliable internet, a quiet workspace, and always communicate professionally while handling sensitive information. I'd be happy to discuss how I can support your team. Thank you, Kainaat Butt
$12 USD in 40 days
0.0
0.0

Log every patient interaction same-day in our CRM with a consistent note format Requirements: Fluent, natural spoken English — you'll be on the phone with patients daily Prior experience with a CRM (GoHighLevel experience a strong plus, not required) Comfortable on the phone — this is call-heavy, not just texting Reliable internet, quiet workspace, available during US Eastern business hours (10am–6pm minimum overlap) Discretion with sensitive health information — this is a medical practice
$12 USD in 40 days
0.0
0.0

I will manage your front-line patient coordination and pipeline retention during US Eastern hours, starting at 20-25 hours per week. Using GoHighLevel, I will call and text new inbound leads within minutes to qualify them and book consultations, execute systematic patient touchpoints from the 2-week to 60-day marks, and proactively handle outreach for declined payments and missed appointments. I bring fluent English, heavy phone experience, and strict compliance discretion to the role, ensuring every interaction is logged same-day alongside weekly KPI reports to protect your revenue and maximize patient retention.
$12 USD in 40 days
0.0
0.0

As i have been completed my internship recently i have idea of how to communicate with the patient and im dealing with them patiently and as i have also experience of running opd and have idea of follow up of the patients as i have been doing it so i will be perfect for the assignment and im just asking for 8$ pr hour which is not much and im okay the time schedule too so hurry up?
$8 USD in 40 days
0.0
0.0

Hello, I’m interested in assisting your medical practice as a Patient Care & CRM Coordinator. I have experience working with CRM systems, managing data accurately, communicating with clients, and handling administrative tasks with attention to detail. I am comfortable making outbound calls, qualifying leads, scheduling appointments, following up with patients, documenting every interaction, and maintaining organized records. I understand the importance of professionalism, empathy, and confidentiality when working with sensitive patient information. I have a strong command of English, reliable internet, a quiet workspace, and I am available to work during US Eastern business hours. I learn new software quickly and can efficiently adapt to GoHighLevel if needed. You can expect me to: * Respond promptly to new leads and book consultations. * Follow up with patients according to your retention schedule. * Handle payment reminder calls and maintain detailed CRM notes. * Reschedule missed appointments and cancellations. * Submit accurate weekly KPI reports. * Maintain organized, consistent documentation of every patient interaction. I am dependable, detail-oriented, and committed to providing excellent patient support while helping your practice improve lead conversion and patient retention. I would appreciate the opportunity to discuss how I can contribute to your team. Thank you for your time and consideration. Best regards, Rukhsar Rasheed
$12 USD in 40 days
0.0
0.0

With my extensive experience as a software engineer and in managing ERP solutions, I am confident about my ability to deliver exceptional service as your Patient Relationship Management Specialist. While I must admit, my experience with GoHighLevel is not direct, I have worked with numerous CRMs over the years making me incredibly adaptable. This adaptability will be invaluable to you in deploying any CRM solution required - including GoHighLevel - in your facility. Over the years, I have honed my skills in customer service and research which are key requirements for this role. As an English-speaking professional with an emphasis on SMS and call communication, my fluency in spoken English and remote working experience accords me a smooth transition into the role. Similarly, given my inclination towards organizational support and reliable connectivity resonates perfectly with your need for similar skills. Moreover, I understand the sensitivity of this medical practice and guarantee complete discretion with patient health information whilst ensuring accurate record keeping as required of me. Choose me for this role and you'll be selecting an individual who's ready to hit the ground running, streamline your patient management system whilst guaranteeing data integrity and privacy security.
$8 USD in 40 days
0.0
0.0

I’m excited to apply for this role because my background aligns well with the responsibilities you’ve outlined. I have experience coordinating operations, managing client communications, scheduling appointments, following up with customers, and maintaining accurate records in CRM systems. I’m comfortable making high volumes of outbound calls, responding to leads quickly, qualifying prospects, and booking appointments while providing a professional and friendly experience. I speak fluent English, have a reliable internet connection, and can work during US Eastern business hours from a quiet workspace. I understand the importance of handling sensitive medical information with confidentiality and professionalism. I’m highly organized, detail-oriented, and committed to logging every interaction accurately and submitting consistent KPI reports. I’m looking for a long-term opportunity where I can contribute to your team's growth, improve patient retention, and deliver excellent service from the very first interaction.
$12 USD in 40 days
0.0
0.0

Dear Hiring Manager, I am excited to apply for this opportunity. As a Biomedical Engineering student with research experience at CMC Vellore, I have gained valuable exposure to patient-centered healthcare, rehabilitation engineering, and the importance of maintaining accurate medical information and professional communication. Beyond my technical background, I have extensive leadership experience as Vice Chair of IEEE EMBS, Women in Tech Lead and First-Year Coordinator at TinkerHub, and an event planner for multiple technical initiatives. These roles have strengthened my communication, organization, scheduling, documentation, and stakeholder management skills. I am confident in spoken and written English, highly organized, and comfortable handling patient communication, data entry, CRM updates, appointment coordination, email management, internet research, and administrative tasks. I am proficient with Microsoft Office, Google Workspace, AI tools, and can quickly adapt to new CRM platforms and workflows. I am dependable, detail-oriented, and committed to maintaining confidentiality and professionalism while ensuring every task is completed accurately and on time. I would appreciate the opportunity to contribute to your team and support your patient relationship management processes effectively. Thank you for your consideration. I look forward to discussing how I can add value to your organization.
$12 USD in 40 days
0.0
0.0

Hi, Your practice needs someone who can respond quickly, communicate professionally, and keep patient records organized and that’s exactly what I can bring to your team. I have experience in administrative support, data management, and client communication. I’m comfortable making phone calls, scheduling appointments, documenting interactions accurately, and handling sensitive information with professionalism. I have a reliable internet connection, a quiet workspace, and I’m available during US Eastern business hours. I’d love the opportunity to help your team provide an excellent patient experience. Thank you for your time. I look forward to hearing from you. Yours sincerely, Favour Onifade
$12 USD in 40 days
0.0
0.0

Cincinnati, United States
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