A Game Operation Specialist is responsible for providing excellent player experience by acting as a main link between the players and developer team. The role entails interacting with the players in behave of the development team, providing accurate and timely information to customers, identifying potential issues that may result in negative game exposure. The role requires in-depth customer service experience and a commitment to the team’s services.
Solve game related issues for the players via online ticketing system
Professionally resolve players’ questions, submitted to our CS channels and report to the game studio.
Manage and collect players' feedback on CS channels and community pages.
Compile reports for major questions and key CS metrics tracking.
Proven work experience of 2+ years in the game industry.
Proven work experience of 2+ years as a Customer Service Representative.
Experience as a Community Manager a plus.
Has passion for online/mobile games.
Has experience using ticketing/ email systems such as Helpshift, etc.
Can work under minimal supervision.
Ability to multitask.
Ability to understand player’s concerns or situations easily.
Ability to handle difficult players in a professional and polite manner.
Amenable to work on a shifting schedule. (Weekends and night shift schedule).
Interested applicants: Please send a proposal along with a copy of your latest resume with email address. Thank you!
9 freelances font une offre moyenne de 517 $ pour ce travail
Hello, I have great interest to work with you, I manage a One stop-shop Outsourcing Company based in the Philippines and we have outstanding service in Customer Service focusing to grow our clients startup business. Plus
I AM A PROFESSINOL DATA ENTRY SCIENTISTS. I CAN COMPLETE THE WORK WITH IN THE TIME .I AM A VERY HONEST PERSON AND A GOOD COMMUNICATY SKILL.
Hey! I am Sanjay I've have been into customer support and have also worked as a team leader. I have an experience of 4+ years. I am also familiar with gaming and have been played multiple game like multiplayer FPS Valo Plus
I am a programmer with over 17 years of experience I can work as a game operation specialist. Please contact via chat to discuss further.
Hallo perkenalkan nama saya ferdian dari indonesia, saya sangat tertarik dengan perusahaan ini karena saya sangat hobi bermain game, maka jangan lupa pilih saya trimakasih
i have experience of online gaming community for about 3 to 4 years in both pc and mobile games.i can solve the problems of gamers with there game perfectly. but one thing i have not that much experience in customer se Plus
Hi there, I am the one you are looking for. I have 3 years experience in customer service industry and has experience in ticketing system + I also have experience in many games (MMORPG, MOBA, MMOFPS...) in all platform Plus
Hello there! Thank you for posting this amazing job, I am excited to see postings like these. My name is Damir and I am the best fit for your role, I worked for a company with more than 30M (5CA,Epic Games-Fortnite) Plus