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I run an online store focused on beauty and health items and the sales volume is starting to outgrow the time I can spend in front of my phone. To keep every potential buyer warm while also freeing me to source new products, I want a reliable freelancer who can sit in my WhatsApp inbox, answer questions, guide shoppers toward the right items, and close the sale. Here’s what you’ll actually do day-to-day: • Respond quickly and politely to every incoming WhatsApp message. • Give clear, accurate information about each beauty or health product, including benefits, price, stock and simple usage tips. • Capture order details in the agreed Google Sheet so I can arrange payment and shipping without chasing missing data. • Nudge undecided visitors toward purchase with gentle, value-focused follow-up (no hard selling). • Flag complex or sensitive issues to me in real time. Acceptance criteria 1. Average reply time under 10 minutes during the agreed shift. 2. At least 90 % of chats end with either a confirmed order or a documented follow-up date. 3. Zero unanswered messages left in the inbox at the end of each shift. Fluent Indonesian is essential; basic English is a plus because some ingredient names appear in that language. If you already use WhatsApp Web, canned replies, or any CRM plug-ins, mention them so we can hit the ground running.
Project ID: 40709586
13 proposals
Remote project
Active 21 hours ago
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13 freelancers are bidding on average $5 USD/hour for this job

Halo-Abror Dari Uzbekistan. "BERIKAN DUKUNGAN WHATSAPP BEAUTY" I can provide fast, friendly WhatsApp support, product guidance, order capture, follow ups, and sales assistance while maintaining excellent customer service. I can menangani pertanyaan produk, harga, stok, manfaat, penggunaan, serta mencatat pesanan akurat dalam Google Sheets selama setiap shift berlangsung. I will menjaga respons tetap cepat, sopan, dan persuasif, serta meneruskan masalah sensitif kepada Anda sambil memastikan tidak ada pesan terabaikan. Apakah Anda dapat membagikan daftar produk dan template Google Sheets yang digunakan untuk pencatatan pesanan? Looking forward to working with you.
$5 USD in 40 days
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I can help you manage WhatsApp support for your growing beauty and health online store. I have experience handling customer inquiries efficiently while maintaining a friendly and professional tone. My approach involves setting up streamlined communication workflows to ensure timely responses and customer satisfaction as your sales volume increases. Do you already have a team in place for support, or are you looking to build this from scratch?
$5 USD in 7 days
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I ALREADY HAVE THIS SYSTEM READY, I WILL JUST CUSTOMIZE IT FOR YOU Hi, I can manage your **WhatsApp customer conversations end-to-end**, keeping response times fast while giving each shopper helpful, natural guidance rather than aggressive sales messages. For every shift, I’ll focus on answering product, pricing, availability, and basic usage questions accurately, recommending suitable beauty/health products based on the information you provide, and gently following up with customers who are interested but not ready to purchase. I’ll also keep your Google Sheet updated with **customer details, selected products, quantities, order status, and follow-up dates**, so you have a clean record for payment and shipping. I’m comfortable working with **WhatsApp Web, organized canned responses, Google Sheets, and structured lead/status tracking**. Any medical, adverse-reaction, ingredient-safety, or other sensitive question outside the approved product information will be escalated to you rather than answered speculatively. I can work toward your under-10-minute response target and make sure no active conversation is simply forgotten at the end of a shift. Regards, Hamza
$5 USD in 40 days
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Hi there, I am Mahh. I think you’re trying to keep every WhatsApp lead engaged and turn conversations into completed orders without leaving customers waiting. I can follow a structured support process: respond promptly, provide approved product information, capture complete order details in Google Sheets, follow up with undecided buyers, and escalate sensitive questions immediately. I’d focus on: Keeping the inbox organized with fast, polite responses Using approved product information for benefits, pricing, stock and usage Recording customer/order details accurately in the agreed sheet Following up without aggressive sales tactics Tracking unresolved conversations and escalation items I have 10+ years of professional software development experience across web systems, automation, APIs and data workflows, so I’m comfortable working with structured processes and CRM-style tracking. However, I want to be transparent: fluent Indonesian has not been listed among my provided skills, so I would need to confirm whether your workflow can accommodate English-based support or translated responses. If Indonesian fluency is mandatory, please let me know before we proceed.
$5 USD in 25 days
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Hi, I’m interested in helping you with your project. Although I’m new to freelancing, I’m a detail-oriented person who understands the importance of accuracy, consistency, and following instructions carefully. I’m comfortable working with spreadsheets and handling repetitive tasks with patience and focus. I can help with: ✔ Data entry and data organization ✔ Google Sheets ✔ Copying and updating information ✔ Data checking and cleanup ✔ Following your instructions and required format I’m willing to learn your process and can start with a small task or trial so you can evaluate the quality of my work before moving forward. Thank you for considering my proposal. I’d be happy to discuss your project and requirements. Best regards, Tri Putri R.
$3 USD in 40 days
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Hi, I read your acceptance criteria and built a tailored dashboard preview for your store. I already operate WhatsApp automation systems that handle incoming messages, structured replies, follow ups, escalation, and reporting. I can configure an Indonesian first AI sales agent around your product catalogue, stock, prices, and usage guidance, then write complete order details to Google Sheets. The agent can run 24/7, target replies under 10 minutes, keep every chat tied to an order or follow up date, and flag sensitive cases instantly. The dashboard tracks reply time, order conversions, follow ups, escalations and unanswered chats. You can hire me at $2.50 per hour, or choose the complete automated system for a flat $300 per month. Pricing is negotiable within reason. I have attached a custom preview.
$2.50 USD in 7 days
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Hi, More WhatsApp messages shouldn’t mean more missed sales—I’ll help turn conversations into customers. I can support your store by: - Responding quickly and professionally to every WhatsApp enquiry - Guiding shoppers toward the right beauty & health products - Providing clear and accurate information about products, pricing, stock, and usage - Recording complete order details accurately in Google Sheets - Following up with undecided shoppers using a friendly, value-focused approach - Flagging complex or sensitive issues to you promptly I’m a native Indonesian speaker and have experience using Zendesk to manage customer conversations, tickets, and follow-ups. I’m also comfortable with Google Sheets and customer communication, allowing me to adapt quickly to your workflow. I’d be happy to start with a short paid trial so you can evaluate my response speed, communication, and accuracy firsthand. Best regards, Anissa Noverika P
$4 USD in 40 days
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Hi, I’m interested in helping with your beauty and health store customer support. I’m used to handling customers in an offline setting, where I communicate directly with buyers, understand what they need, answer their questions, and help them choose the right product. I believe these skills can translate well into WhatsApp customer support. I understand that this role requires quick and polite replies, accurate product information, recording order details in Google Sheets, following up with interested customers, and knowing when to escalate sensitive or complex issues. I’m currently building my freelance experience, so I’m eager to learn your products, processes, and communication style while providing reliable customer service. I’m comfortable learning new tools and following clear guidelines. I’d be happy to discuss the role and show you how my offline customer-handling experience can contribute to your store. Best regards, Larasva Aurel
$3 USD in 40 days
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Hi, I’ve handled customers directly during my work in management contracts, where clear communication, responsiveness, and problem-solving were essential. I’m confident handling WhatsApp inquiries, providing accurate product information, following up with potential customers, and recording order details carefully in Google Sheets. I’m a detail-oriented Virtual Assistant with 10+ years of experience in administrative support and customer-facing roles. As an Indonesian, I’m fluent in Indonesian and comfortable communicating in English as well. For this project, I can help you: ✔ Respond to WhatsApp messages promptly and professionally ✔ Guide customers based on their needs ✔ Follow up without being pushy ✔ Keep customer/order data organized in Google Sheets ✔ Escalate sensitive or complex cases when needed I’m organized, responsive, and comfortable working with structured targets and daily customer interactions. I’d be happy to support your store and help turn more conversations into completed orders. Best regards, Eka Reezqiana P.S. Are you currently using WhatsApp Business with canned replies, or would you like me to follow your existing response templates?
$4 USD in 20 days
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Halo Kak, Saya siap membantu mengelola dan meningkatkan konversi penjualan di inbox WhatsApp toko online Anda dengan respons cepat (di bawah 10 menit) dengan ramah dan terstruktur. Memiliki latar belakang di bidang Admin Support dan Virtual Assistant, saya terbiasa menggunakan WhatsApp Web untuk melayani pelanggan secara simultan. Saya juga mahir mengelola data pesanan ke dalam Google Sheets dengan rapi tanpa ada data yang terlewat. Saya bisa berkomunikasi dengan lancar; teliti membaca kandungan produk berbahasa Inggris, dan siap memastikan zero unanswered messages di setiap akhir shift kerja. Salam hangat, Vonny Gunawan. P.S. For the next, apakah Anda sudah menyiapkan dokumen FAQ produk (manfaat, harga, & stok) agar saya bisa langsung pelajari sistemnya?
$4.50 USD in 30 days
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Hello, I’m interested in helping manage your WhatsApp customer support and sales. I have experience in customer-facing and sales roles, including assisting customers with product information, answering questions, understanding customer needs, and providing suitable product recommendations. This has taught me to communicate clearly, professionally, and without using overly aggressive sales tactics. For this role, I can: • Respond to WhatsApp inquiries promptly and politely • Provide clear product information, prices, stock, benefits, and basic usage guidance • Record customer and order details accurately in Google Sheets • Follow up with undecided customers using a friendly, value-focused approach • Escalate complex or sensitive issues when necessary • Keep track of pending conversations and follow-up dates • Maintain an organized inbox with no unanswered messages I am fluent in Indonesian and comfortable with basic English product and ingredient terms. I am also familiar with WhatsApp and Google Sheets and can quickly learn your product catalog, canned replies, and workflow. I understand the importance of fast responses, accurate information, and consistent follow-up in converting inquiries into sales. I’m ready to learn your products and start according to your preferred schedule. Thank you, Mahya
$5 USD in 20 days
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