Create IT Maintenance contract
Budget $30-250 USD
Job Description:
As a company, we provide cloud hosting solutions and also office IT support solutions.
I need an IT maintenance contract that prevents my customers from wasting my time with large volumes of requests. I want it narrowed down so that it covers mostly remote support with a response time of 24 hours, as they're currently always calling or whatsapp me and very demanding on immediate response. I need to protect myself better by limiting the hours, response time, nr of users & devices supported, the way of contacting us (must be logged in ticketing system) with details of the problem, limited number of days of on-site support and additional charges for out of scope services and projects.
I would expect you have more questions for me and suggestions to include further, so I suggest a call to start the project. I can also provide some of the AMC contracts I currently have with customers that I want to change/align to this new standard contract I'm trying for someone to put together for me.
Any professional contract writers out there for IT industry? Thanks!
45 freelances font une offre moyenne de 104 $ pour ce travail
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