We are an accommodation provider in Sydney, Australia. Our guests are usually between the ages of 20-40 years old. English can be either their primary or secondary language. We have a guest policy in the building and will be updating it.
We require our guest policy (1.5 pages or 18-20 rules) to be re-written. See existing working version is attached. Should be written in a tone that sounds less like rules and more positive as in encouraging, sympathetic, fun and pro-active - even somewhat funny.
There are multiple examples of the style we are looking for... one example is how Richard Branson's Virgin Group market their customer services as positive and encouraging. A simple example is also outlined below:
Original - No Smoking is permitted in any room, part of the building of near a window. Please use the rear courtyard at all times.
New Version - Smoking - Thanks for not smoking inside your room, any part of the building, or near someone's window. We realise it is a hard habit to stop, so if you must, please ensure you use the designated area outdoors, usually a rear courtyard.
Positive / pro-active tone
Creative style in delivering content (some comical, sympathetic, fun)
Clear English language - UK or US English
Total should remain within 1.5 pages
Note: We will review an initial draft of the first 5 rules for feedback before continuing.
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