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Saya membutuhkan seorang admin yang sigap untuk menjaga inbox dan membalas setiap DM dari calon maupun pelanggan aktif menggunakan bahasa Indonesia yang santun dan persuasif. Semua balasan bersifat custom—saya tidak memakai skrip baku—jadi kemampuan memahami konteks, menjawab dengan nada ramah, dan menawarkan solusi relevan sangat penting. Detail tugas • Memantau DM secara berkala sepanjang jam operasional (nanti kita sepakati bersama). • Menjawab pertanyaan seputar produk, ketersediaan stok, cara pemesanan, hingga keluhan dasar. • Mencatat prospek potensial serta pertanyaan berulang dalam file rekap harian agar mudah dianalisis. • Mengeskalasikan pesan yang membutuhkan keputusan khusus kepada saya secepatnya. Platform utama akan saya konfirmasi saat onboarding; mohon siap bekerja di channel populer seperti Instagram, WhatsApp, atau Facebook Messenger bila dibutuhkan. Idealnya kamu: • Lancar menulis bahasa Indonesia tanpa typo. • Terbiasa menyesuaikan gaya bahasa sesuai karakter pelanggan. • Teliti, cepat merespons, dan mampu bekerja mandiri. Kirimkan contoh singkat (3-4 baris) bagaimana kamu merespons pertanyaan umum pelanggan agar saya dapat menilai gaya komunikasi sebelum kita lanjut.
Project ID: 40659618
8 proposals
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Active 13 hours ago
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8 freelancers are bidding on average $18 USD/hour for this job

It’s clear you’re looking for someone dedicated to enhancing customer interactions and ensuring every message is thoughtfully crafted. I have extensive experience managing customer inquiries across various platforms, ensuring quick and effective communication. Your goal of providing personalized responses that resonate with customers is something I deeply understand and prioritize in my work. I noticed you require someone to track potential leads and recurring questions, which I can efficiently manage through organized daily reports. My expertise lies in creating engaging, context-aware responses while maintaining exceptional performance and user experience. What specific challenges have you faced in managing customer communications that you'd like to address together? Warm regards, Foraxis
$18 USD in 7 days
2.7
2.7

Hello, I can manage your inbox and respond to every DM in polite, natural, and persuasive Indonesian. I will provide customized replies, record potential leads and recurring questions, and promptly escalate messages requiring your decision. Sample response: “Terima kasih telah menghubungi kami. Produk yang Anda tanyakan masih tersedia. Silakan kirimkan jumlah pesanan dan alamat pengiriman agar kami dapat membantu proses pemesanan. Jika ada pertanyaan lainnya, kami siap membantu.” I am ready to adapt to your preferred working hours and communication style.
$20 USD in 40 days
1.9
1.9

I DON'T COMPETE ON PRICE. I COMPETE ON RESULTS. We recently wrapped up a project where we effectively managed customer communications for a retail business, resulting in increased customer satisfaction and engagement. I will help you maintain a responsive and personalized communication channel that enhances customer relationships and drives sales. I noticed you require someone who can respond with a friendly and persuasive tone while understanding context. This is crucial for providing a clean and professional interaction with your customers. I have extensive experience in managing social media communications, ensuring seamless engagement with potential and existing clients. We have 75+ 5-star reviews on similar projects and rank in the top 1 percent among 75 million users. I would love to discuss your upcoming projects with you and answer any questions you may have. Kind Regards, Stacey
$15 USD in 7 days
0.0
0.0

I can provide a responsive and attentive admin to manage your inbox and promptly reply to every direct message from potential buyers. I understand the importance of timely communication to maintain customer interest and satisfaction. I have experience handling customer inquiries and managing social media interactions efficiently in fast-paced environments. My approach ensures no message goes unanswered while maintaining a professional tone. Are you looking for ongoing support, or is this a short-term project?
$20 USD in 7 days
0.0
0.0

Halo! Saya sangat tertarik untuk membantu Anda mengelola kotak masuk dan memberikan layanan pelanggan yang efisien, ramah, dan persuasif dalam bahasa Indonesia. Saya familiar dengan platform komunikasi seperti Instagram DM, WhatsApp Business, dan Facebook Messenger, dan saya membuat ringkasan harian data terstruktur menggunakan Google Sheets atau Excel. Contoh respons layanan pelanggan (sesuai permintaan): "Halo Kak! Terima kasih banyak sudah menghubungi kami. Produk yang Kakak tanyakan saat ini masih ready stock dan siap dikirim. Saya siap membantu jika Kakak memerlukan informasi lebih lanjut mengenai detail produk ini." - Saya dapat menyesuaikan gaya komunikasi saya dengan konteks, menggunakan empati dan menghindari kesalahan ketik untuk membangun hubungan yang baik dengan pelanggan. - Selain merespons pesan dengan cepat, saya akan mencatat setiap prospek dan pertanyaan berulang dalam file ringkasan harian agar Anda dapat dengan mudah menganalisisnya. - Pesan yang membutuhkan keputusan spesifik akan disaring dan dikomunikasikan kepada Anda sesegera mungkin. Saya memiliki jam kerja yang fleksibel dan siap untuk mulai bekerja segera. Saya menantikan kabar dari Anda! Salam hormat, Miguelangel Teknisi Sistem
$25 USD in 40 days
0.0
0.0

IF YOU'RE NOT HAPPY, YOU DON'T PAY. I recently completed a similar project where I managed customer inquiries, leading to a 30% increase in customer satisfaction through personalized responses. I understand the importance of maintaining a warm and persuasive tone in communication. I will monitor your inbox during agreed hours, ensuring prompt and relevant replies to customer queries. I am committed to creating custom responses tailored to individual contexts, making each interaction feel personal and engaging. I focus on good planning, clean and maintainable code, clear communication, on time delivery, and reliable long term solutions. I am confident that my skills align with your needs for this role. If this aligns with your project, feel free to reach out to discuss scope and pricing. WORST CASE SCENARIO YOU WALK AWAY WITH A FREE CONSULTATION Regards ridwaan6254
$15 USD in 7 days
0.0
0.0

I recently helped a client transform their vision into a refined digital experience, ensuring it was modern, intuitive, and ready for real users. I can help you bring your vision to life with a clean, user-friendly solution that not only looks professional but also works smoothly and supports your overall goals. I understand you're looking for something that feels clean, professional, and seamless, with a strong focus on usability and a well-integrated experience that flows naturally. I specialize in creating modern interfaces and engaging user experiences that are both functional and visually appealing. My experience in managing customer interactions allows me to respond promptly and effectively, ensuring each message feels personalized and considerate. I am very interested in chatting with you about your projects, helping you build your business and achieve your goals. The only thing you will lose is some time on a free consultation. Kind Regards, Nanise Mostert I have done similar work: Web application
$15 USD in 7 days
0.0
0.0

Your customers need quick, helpful replies in Indonesian, while potential leads and recurring questions still need to be tracked properly. I can support that workflow by handling messages carefully, keeping replies natural, and maintaining an organized daily record. My background is mainly in structured support and operations, where accuracy, follow-up, and clear communication are important. - I currently support a remote client with structured content operations, including checking instructions, updating records, and reporting completed tasks. - I have around 7 years of technical support experience handling incoming issues, reviewing information, documenting actions, following up, and coordinating with other teams. - I’m comfortable with Instagram, Telegram, Google Sheets, and other tools used for tracking and communication. My approach would be: 1. Review the products, common questions, and preferred communication style. 2. Monitor incoming messages and respond based on the provided guidelines. 3. Record useful leads, recurring questions, and anything that needs escalation. I have not worked professionally in a dedicated chat support role yet, but I’m comfortable with written communication and structured customer-facing workflows. I’m also willing to learn your products and response process quickly. One question: will you provide product information and response guidelines for handling common customer questions? Best regards, Muhammad Abdul Hafiz
$15 USD in 40 days
0.0
0.0

Jawa Timur, Indonesia
Member since Jul 9, 2026
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