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Product Knowledge Manager – Atlantis Marina About Us Atlantis Marina is building a modern marina and waterfront management platform focused on premium user experience, marina operations, reservations, dock management, billing, and smart marine technology integration. We are looking for a highly organized and detail-oriented Product Knowledge Manager to help create and maintain our customer-facing and internal documentation ecosystem. Responsibilities Produce and maintain: Support articles Help center documentation Product manuals Setup guides Feature walkthroughs FAQs Internal process documentation Marketing and product materials Work closely with engineering and management teams to understand platform features Translate technical concepts into clear, user-friendly language Organize documentation structure and knowledge base categories Create polished onboarding and training content for marinas and staff Assist with release notes and new feature announcements Help maintain consistency in branding, tone, and messaging Ideal Candidate Excellent English writing and communication skills Experience with SaaS documentation, knowledge bases, or technical writing Strong attention to detail and organization Ability to understand software workflows and explain them clearly Experience with marina, hospitality, boating, or property management software is a plus Graphic/design skills for manuals and marketing materials are a bonus Experience with tools like Notion, Confluence, Zendesk, Intercom, Canva, Figma, or similar is helpful Project Scope Ongoing / long-term opportunity Remote position Flexible hours We are looking for someone who can grow with the platform over time. Use of AI to speed up work is encouraged. To Apply Please include: Examples of documentation or manuals you have created Examples of marketing/product content Your hourly rate or monthly retainer Any experience with SaaS, hospitality, marina, or boating industries We are building a premium modern waterfront technology platform and are looking for someone who takes pride in creating clean, professional, world-class documentation and educational materials.
Project ID: 40470469
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14 freelancers are bidding on average $13 USD/hour for this job

Hello, I'm Rudra Kumar, an experienced and highly-organized professional versed in the worlds of project management, Agile/Scrum methodologies, and business analysis - all skills that are paramount to delivering the kind of detailed and comprehensive documentation you need. I've developed user-friendly content across industries such as SaaS platforms and property management software -- just to name a few areas of my expertise that align with your needs. My mastery of tools like Confluence, Notion, and Google Workspace will allow me to quickly adapt and contribute to the growth, consistency, and branding of your marina platform. But being a Product Knowledge Manager is more than simply writing support articles or organizing knowledge base categories; it's about effectively translating complex technical concepts into accessible and useful information. Over my career, I've developed a knack for understanding workflows in-detail and parlaying this understanding into clear, concise words. I believe this ability will be invaluable as we create polished onboarding/training content for staff, assist with release notes, and weave the features of Atlantis Marina into engaging marketing materials.
$5 USD in 40 days
6.2
6.2

I'm a Product Manager with 3+ years building and documenting digital SaaS platforms — translating complex technical features into clear, user-friendly content for both end users and internal teams. What I bring to Atlantis Marina: - Proven experience creating product documentation, onboarding guides, feature walkthroughs, and process materials across multiple SaaS products - Strong technical background (CS degree) — I understand software workflows deeply and can communicate them simply - Hands-on with Notion, Confluence, Figma, and Canva - Managed cross-functional collaboration with engineering, design, and operations teams to keep documentation accurate and up to date - Detail-oriented with a consistent focus on brand voice, tone, and structure I'm comfortable with AI-assisted workflows to maintain quality at speed, and I'm looking for a long-term engagement where I can grow alongside the product. Happy to share documentation samples and discuss a retainer structure. Looking forward to it, Mohamed Aly
$9 USD in 40 days
7.5
7.5

Hi there, I have just seen your job post regarding Product Knowledge Manager – Atlantis Marina and will love to work with you for this opportunity and provide you eye catching and elegant design, I'm an expert graphic designer having tons of experience in designing and understanding of trending market designs. My specialties encompass logo design, Brochure, Flyer, T-shirt, Business Card, Illustration, Power Point and Photo Editing. Message me so I can share my previous related work with you. I can promise you exceptional work according to your necessities with 100% satisfaction. Please have a look at my previous work: You will be amazed after checking my previous work https://www.freelancer.com/u/anushavirani6143. Thanks Best Regards, Anusha
$10 USD in 3 days
5.9
5.9

Hi, I'd love to help with Atlantis Marina's documentation and knowledge management. I have experience creating user guides, FAQs, SOPs, help center articles, and product-focused content, and I'm skilled at turning complex workflows into clear, user-friendly documentation. While I don't have direct marina industry experience, I'm a fast learner, highly organized, and comfortable working with SaaS products, AI-assisted workflows, and cross-functional teams. I can provide relevant writing samples upon request, and my rate is flexible based on the scope of work. If I can be of value, please don't hesitate to select me. Regards, Faiza S.
$5 USD in 40 days
6.2
6.2

Hello, I’m genuinely interested in this opportunity because I enjoy SaaS-related work and have experience in SaaS sales and client communication. While I haven’t created formal documentation before, I’m a fast learner who can quickly adapt, understand workflows, and create organized, user-friendly content with proper guidance. I’m detail-oriented, comfortable with AI tools, Canva, and digital platforms, and ready to grow long-term with your team. My expected rate is $4/hour. Warm regards, Kamaruzzaman
$4 USD in 45 days
5.2
5.2

Proposal — Product Knowledge Manager I propose to lead Atlantis Marina’s documentation and knowledge strategy, delivering a world‑class, user‑centric content ecosystem that supports marinas, staff, and end users. I will create and maintain polished support articles, help center documentation, product manuals, setup guides, feature walkthroughs, FAQs, internal runbooks, and release communications, all aligned with your premium brand voice. My approach: conduct a rapid audit of existing materials, define a scalable information architecture, produce modular, searchable content templates, and validate technical accuracy with engineering. I combine clear, plain‑English writing with visual assets and role‑based onboarding to reduce support load and accelerate adoption. I use Notion/Confluence/Zendesk/Intercom for publishing and Figma/Canva for visuals, leveraging AI to speed drafting while ensuring editorial quality. Availability: remote, flexible hours; long‑term partnership preferred. Samples and a 30‑day audit plan are available on request. I’m ready to start immediately and deliver a 90‑day roadmap that demonstrates measurable impact.
$8 USD in 1 day
3.5
3.5

Hi , You need an expert in Documentation, Content Writing, Graphic Design, SaaS, Content Creation, Marketing, Product Management, Training, User Interface / IA and User Experience Research, and I have a tailor-made solution ready for you. Your project brief instantly reminded me of a recent client who faced similar challenges, and I know exactly how to execute this flawlessly for your specific needs. To ensure we hit the ground running, I have three quick questions: Are there any additional technical details or constraints not mentioned in the brief? What is the primary hurdle currently blocking your progress on this? What is your strict timeline for completion? Why trust me with your project? The Record: 250+ Projects. 6+ Years. 100+ consecutive 5-star reviews. The Standard: Zero misses. I don’t just finish the job; I guarantee flawless execution. The Availability: Full-time freelancer, online 9 AM - 9 PM EST. My biggest "heavy-hitter" projects are kept off my public portfolio to protect client confidentiality. Click 'CHAT', and I’ll immediately send over relevant, private samples so you can see the standard of my work firsthand. Best regards, Salikeen Studio
$30 USD in 28 days
1.9
1.9

I am a dedicated and detail-oriented content writer with a strong ability to create clear, engaging, and well-structured articles. I focus on delivering high-quality content that meets client requirements, is easy to read, and is optimized for audience engagement. I take time to understand each project before writing, ensuring the content matches the tone, purpose, and target audience. I also pay attention to grammar, originality, and proper formatting. What makes me stand out is my commitment to timely delivery, willingness to follow instructions carefully, and ability to revise work until it meets expectations. I am consistent, reliable, and focused on producing work that adds real value to your project.
$5 USD in 40 days
0.0
0.0

Hi, This is Jorge from IT GLOBAL SOLUTION LLC, based in the U.S. I can help Atlantis Marina create and maintain a clean, organized documentation ecosystem for both customers and internal teams. Your platform sounds like a premium marina operations system, so the documentation needs to be clear, polished, easy to navigate, and consistent with the quality of the product. I have experience with technical writing, SaaS documentation, support articles, onboarding guides, workflow explanations, product materials, AI-assisted content creation, knowledge base organization, and user-friendly process documentation. For this role, I would focus on turning technical product features into simple, practical content that marina staff, customers, and internal teams can understand quickly. I can help create help center articles, setup guides, product manuals, FAQs, feature walkthroughs, internal SOPs, release notes, onboarding/training materials, and marketing-style product content. I’m also comfortable working from engineering notes, product demos, screenshots, Loom videos, or live walkthroughs, then converting that information into polished documentation. The goal would be to build a scalable knowledge base structure with clear categories, consistent tone, strong formatting, and reusable templates so Atlantis Marina can keep growing without documentation becoming messy or outdated. Let’s connect and go over the details. Best, Jorge
$60 USD in 40 days
0.0
0.0

Hi, Documentation that makes software feel intuitive is one of the most undervalued parts of any SaaS product - a marina operator who can't find the answer in 30 seconds calls support, and a marina operator who never has to call support becomes a loyal customer. With a background in SaaS technical writing and knowledge base management, I produce documentation that's genuinely useful rather than just comprehensive - structured around how users actually think about a problem, not how engineers built the feature. I write clearly, organise logically, and maintain consistent tone and branding across everything from quick-start guides to detailed setup manuals. I'm comfortable working in Notion, Confluence, Zendesk, Intercom, and Canva, translating technical workflows into plain language, and turning engineering handoffs into polished release notes and feature announcements your customers actually read. I use AI tools actively to accelerate first drafts and maintain consistency across large documentation sets, which means faster turnaround without sacrificing quality. The marina and waterfront context is genuinely interesting to me - the combination of reservations, dock management, billing, and smart marine technology integration gives the documentation real depth to work with. Available for ongoing remote collaboration, flexible hours, and looking for the kind of platform I can grow with over time. Warm regards, Ryan
$5 USD in 40 days
0.0
0.0

Lake worth, United States
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