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Guest Concierge for vacation rental company

We run a short term rental management and booking company and are looking to grow our team. we are searching for a guest concierge who will have the following responsibilities

-They will be responsible for guest communications across all platforms, using and setting up templates for auto responses and pre save messages along with faqs.

-They will be responsible for adding communication notes to guest bookings for pets and ensure pets are approved by me and pet fees charged.

-They will be responsible to for communication notes for guest complaints and maintenance issues and coordination.

- They will be responsible for daily reporting and accountability for any complaints, and outcomes, maintenance bookings and new or altered reservations.

-They will cross check guest identification and profiles and ensure guest details, guest count and additional info is correct and correctly charged.

-They will be responsible for air bnb resolution centre claims, ensuring any damages, charges or excess cleaning is submitted as an open claim within 2 hours of reporting by cleaners etc.

- They will be responsible for assisting guests with trip agendas and be the first line of communication for all guests. Any issues will be trouble shooted prior to contacting me directly.

- They will need to be available from 8am -12 then again from 2-7pm Australian time 6 days per week (there is slight flexibility to these hours with negotiation directly to me)

-They will be responsible for assisting with listing creation and regular updates including photo rotations and amenities updates across platforms.

- They will be responsible for monitoring noise sensors in specific properties and also for checking security footage when required.

Compétences : Communications, Anglais (É.-U.), Excel, Google Sheets

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Concernant l'employeur :
( 0 commentaires ) Brisbane, Australia

Nº du projet : #30578913

10 freelances font une offre moyenne de 11 $/heure pour ce travail

mohamedBJ

Hi I can work in Australian time and can start right away You can take a look at my reviews for assurance that your project will you be done accurately and on time Hope you will consider my application Looking forwar Plus

$8 AUD / heure
(5 Commentaires)
4.6
VirtualAssisGuru

Hi, how are you doing? I can help you with all the specified Guest Concierge Services for your vacation rental company. Kindly reach out to get started with further discussion. I look forward to a fruitful working r Plus

$15 AUD / heure
(2 Commentaires)
1.3
Daulatzai

Guest Concierge for vacation rental company Hi there, I just checked your project . I am really interested to work in your project as I have excellent English communication skills , plus lot of time to dedicate to your Plus

$11 AUD / heure
(0 Commentaires)
0.0
ritikritesh2001

I am certified related this course and Iam perfect this work so you give me one opportunity for this work.

$11 AUD / heure
(0 Commentaires)
0.0
baktygyl

Ready to take challenge within your company to deliver excellent service as required . Will be to happpy to hear from you.

$12 AUD / heure
(0 Commentaires)
0.0
angiegillsel

¡Hola!, estoy preparada para asumirlo dentro de su empresa para brindar un servicio excelente. Espero tener pronto noticias de su parte!.

$8 AUD / heure
(0 Commentaires)
0.0
Swetaarya

Communication makes me the best candidate for this project. I have good communication skills, so I think I can contribute to this project by my communication skills.

$12 AUD / heure
(0 Commentaires)
0.0
NoorArora

Hi My name is Prabhnoor Kaur I am from Amritsar, Punjab, India I am looking for a Remote job on a long-term basis. I possess excellent experience for more than four years within the Hotel industry, where I am respons Plus

$10 AUD / heure
(0 Commentaires)
0.0
manaskoshti

I will definitely proof my eligibility in the task and complete all work on time that's project is good for me

$12 AUD / heure
(0 Commentaires)
0.0
kohliraminder

I m surely going to do this work passionately as I have good communication skills nd needed for this job. I m able to create menu, ala card for customers nd can also design there whole trip.

$9 AUD / heure
(0 Commentaires)
0.0