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I handle a steady stream of customer enquiries through WhatsApp and need a freelancer who can jump in and reply almost as soon as a message arrives. The job is purely chat-based: read each incoming text, choose or adapt one of the quick-reply templates I’ll provide, and keep the conversation friendly, clear, and on-brand. Because we rely on WhatsApp’s own Balasan Cepat feature, you should already be comfortable using WhatsApp Business shortcuts so response times stay under a few minutes. All messages are in Indonesian, with the occasional English question, so solid Indonesian and at least basic reading comprehension in English will help. Your deliverable is live customer support during the agreed-upon hours plus a concise end-of-shift note that flags any issues I need to review myself. When you send your proposal, let me know the hours you can reliably cover and share a brief example of similar chat work you’ve done. I’m aiming for someone who enjoys fast-paced messaging and understands that every quick, thoughtful reply keeps customers happy and sales moving.
Project ID: 40743636
68 proposals
Remote project
Active 2 days ago
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68 freelancers are bidding on average $18 USD/hour for this job

Hello dear client, I would love to support your team with fast, friendly, and professional WhatsApp customer support. I have 5 years of experience handling customer enquiries, chat communication, follow-ups, lead qualification, and keeping conversations organized. I am comfortable working with quick-reply templates, adapting responses to the customer’s needs, and maintaining a consistent professional tone. I am also familiar with WhatsApp and can quickly learn your Balasan Cepat shortcuts and workflow. For similar chat-based work, I have handled customer enquiries and follow-ups where responding promptly, understanding the customer’s needs, and providing clear information were important. I am detail-oriented and can also provide a concise end-of-shift summary highlighting any issues that need your attention. I am available to reliably cover upto 40 hours a week and can work consistently during the agreed schedule. I would be happy to discuss the role and demonstrate my communication style. Best regards, Ruth Akinyi
$15 USD in 40 days
1.7
1.7

Hi there, I totally get the importance of quick replies in keeping customers happy. Having worked in chat support for over three years, I’ve mastered the art of responding swiftly while keeping the conversation friendly and on-brand. I know how to use WhatsApp Business shortcuts, so I can ensure those response times stay under a few minutes. I noticed you need someone who can handle messages in Indonesian, and I’m fluent in that as well as comfortable with English. I love the idea of using your quick-reply templates to maintain a clean and professional interaction. I thrive in fast-paced environments and am committed to speedy communication and a fast turnaround. I can cover the hours you need and will make sure to provide concise end-of-shift notes to flag any issues. Let me know if you are available for a quick chat! Regards, Wonita
$15 USD in 7 days
0.0
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Hello, I use WhatsApp Business. Can we discuss this matter?Hello, I use WhatsApp Business. Can we discuss this matter?Hello, I use WhatsApp Business. Can we discuss this matter?
$20 USD in 40 days
0.0
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Hello Client, The hidden challenge here is not merely replying quickly, it is preserving a consistent, human customer experience while several WhatsApp conversations compete for attention. I can work from your Indonesian quick-reply templates, adapt wording naturally when needed, and keep responses clear, friendly, and on-brand, with English comprehension for occasional questions. I can also use the WhatsApp Business Balasan Cepat workflow carefully and provide a concise end-of-shift note highlighting conversations or issues requiring your review. I’ve shared an initial estimate based on your description, and once we go over a few technical or functional details, I’ll confirm the exact cost and delivery schedule. I can also support an Artificial Intelligence or Chatbot-assisted workflow if you later want to organize recurring enquiries without losing the personal touch. Please share the coverage hours, onboarding process, and preferred format for shift notes so we can establish a reliable routine. Which Indonesian customer scenarios and escalation cases should I prioritize when a quick reply does not fully answer the enquiry? Best regards, Asad
$15 USD in 91 days
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Halo, saya Dimas. Saya memiliki kemampuan komunikasi, pemecahan masalah, dan administrasi yang baik, serta mampu berkomunikasi dengan orang lain secara sopan dan profesional. Saya dapat mengikuti template atau format balasan yang telah disediakan sekaligus menyesuaikan respons dengan situasi pelanggan yang berbeda. Saya teliti, sabar, dan nyaman mengerjakan tugas yang berulang dengan tetap menjaga ketepatan dan konsistensi. Saya juga bersedia mempelajari produk, layanan, dan gaya komunikasi yang digunakan oleh perusahaan Anda. Saya tersedia bekerja hingga 40 jam per minggu dan siap memberikan pelayanan pelanggan melalui WhatsApp yang cepat, ramah, dan membantu.
$20 USD in 40 days
0.0
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Hello, I’m interested in this customer support project. I’m available Monday to Friday, from 10:00 AM to 5:00 PM (GMT+7, Indonesia time). I’m comfortable handling WhatsApp chats, using quick replies, and responding promptly in a friendly and professional manner. I can also provide a concise end-of-shift report highlighting any issues that need your attention. I’m ready to start and would be happy to discuss the details. Thank you!
$15 USD in 40 days
0.0
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Hola, mi nombre es Yonathan. Tengo experiencia en atención al público y trato con clientes, especialmente por mi experiencia trabajando en un local de celulares. También cuento con experiencia en tareas de mantenimiento y responsabilidad laboral. Tengo buena predisposición para aprender, soy responsable y me interesa trabajar de forma remota, especialmente en atención al cliente y respuesta de mensajes por WhatsApp o chat. Estoy disponible para comenzar y puedo adaptarme a las indicaciones y herramientas que utilicen. Muchas gracias por considerar mi propuesta.
$20 USD in 40 days
0.0
0.0

Hello! I’ve read the project details and understand you need someone who can respond to customer chats quickly, follow templates while keeping conversations friendly, and maintain clear daily reports. I’m used to communicating quickly and professionally, especially during urgent situations. I’m confident I can provide responsive, patient, and well-documented customer support while ensuring issues are properly followed up until resolution.
$23 USD in 40 days
0.0
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Hi, I’m Mely Horman. I’d be happy to support your WhatsApp customer inquiries with quick, clear, and professional responses in Indonesian ( Bahasa). I’m comfortable handling customer messages, following response guidelines, adapting templates when needed, and maintaining a friendly and professional tone. My 25+ years of professional experience have also trained me to communicate carefully, work with attention to detail, and handle information responsibly. I’m responsive, organized, and comfortable with structured, fast-paced tasks. I can also provide a concise end-of-shift summary highlighting any issues that need attention. I’m available to discuss the working hours and coverage you need. Thank you, and I look forward to working with you! Mely Horman
$15 USD in 40 days
0.0
0.0

Hello, I’m interested in working as your WhatsApp Quick Reply Assistant. I’m organized, responsive, and comfortable handling customer messages in a professional and friendly manner. I can help with: Responding to WhatsApp messages quickly and accurately Following prepared scripts, FAQs, or instructions Answering basic customer questions and providing the right information Forwarding or escalating inquiries when necessary Keeping conversations organized and maintaining a professional tone Following up on messages when needed I’m detail-oriented and understand that quick response time is important when communicating with customers. I’m also comfortable working independently and following specific guidelines. I’m available to start immediately and would be happy to discuss your workflow and expectations. Thank you for considering my application. I look forward to hearing from you. Best regards, Sasmita
$15 USD in 40 days
0.0
0.0

Hello, I’m very interested in helping you with your WhatsApp customer support. I have strong written communication skills and can quickly adapt to your response templates, guidelines, and brand tone to keep every conversation friendly, clear, and professional. I understand that this role requires fast response times and consistent availability. I’m comfortable working in a fast-paced messaging environment, using WhatsApp Business shortcuts, and responding to customer inquiries efficiently while following the provided instructions. I’m fluent in Spanish and have basic English reading comprehension, which allows me to handle occasional English questions as well. I can also provide a concise end-of-shift report highlighting any important issues, customer concerns, or conversations that may require your attention. My available hours are [insert your available hours]. I’m reliable, detail-oriented, and ready to start as soon as needed. I would be happy to become part of your customer support workflow and help ensure that every customer receives a quick, helpful, and positive response. Thank you for considering my proposal. I look forward to hearing from you. Best regards, Daniel
$20 USD in 40 days
0.0
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Hi, Let's connect here's my WhatsApp+639321725465 I have experience answering emails and chat. Thanks,
$20 USD in 40 days
0.0
0.0

Communication Specialist with a background in Corporate Communication, experienced in professional communication, content coordination, stakeholder engagement, and supporting business communication activities. Strong interest in combining communication expertise with remote administrative and virtual assistant services, including data entry, document preparation, presentation support, research, email coordination, and English–Indonesian business communication. Confident in communicating with different audiences and interested in English-speaking event hosting, corporate events, public speaking, and presentation-related work
$20 USD in 40 days
0.0
0.0

Hello, I’m interested in providing live customer support through WhatsApp. I can respond quickly to incoming messages, follow your provided templates, and adapt replies when needed while keeping the communication friendly, clear, and professional. I’m comfortable with fast-paced chat-based work and can communicate effectively in English. I’m also willing to learn and follow your specific WhatsApp Business shortcuts, response guidelines, and brand tone. I can reliably cover [your available hours] and maintain quick response times during the agreed working hours. I will also provide a concise end-of-shift report highlighting any important customer issues that need your attention. I’m responsible, attentive, and committed to providing customers with helpful responses that support a positive customer experience. Thank you for considering my proposal. I look forward to working with you. Best regards,
$20 USD in 40 days
0.0
0.0

Hi, I have already handled similar customer support work for Urban Stay, where I deal with apartment-related issues raised by customers and guests. I respond quickly, understand the problem, coordinate solutions, and keep customers informed until their issues are resolved. My working hours are flexible, and I can work at any time according to your business needs. I can follow your WhatsApp quick-reply templates while keeping conversations friendly and personal, rather than sending robotic replies. I’ll also provide a short end-of-shift report covering unresolved issues and important customer enquiries. I’m interested in long-term cooperation and can start right away.
$20 USD in 40 days
0.0
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Hello, I’m very interested in helping manage your customers’ incoming messages on WhatsApp. As a college student, I’m used to messaging quickly, efficiently, and flexibly, so I can respond as quickly as possible to ensure potential buyers continue to receive excellent service. Why I’m a Good Fit for This Job: - Proficient in WhatsApp Business: I’m familiar with the Quick Replies feature in WhatsApp Business, so I can reply to messages in just seconds without compromising the quality of my responses. - Language Skills: Indonesian is my primary language, and I have a good grasp of English to handle simple questions from international customers. - Fast & Friendly Communication: I fully understand that friendly, clear, and prompt responses are crucial for sales conversions. - Concise Reports: At the end of each shift, I’m ready to provide a brief summary (end-of-shift note) of any customer questions or issues that you need to review. Availability: I can commit full-time during the following hours: Monday – Friday, 1:00 PM – 7:00 PM WIB Relevant Experience: I have actively managed communications and chats for campus organizations and have operated social media accounts and small business accounts, responding to customer inquiries quickly and accurately using message templates. I’m ready to get started right away and help maintain your customers’ satisfaction. Thank you for the opportunity! Best regards, Tatik
$20 USD in 40 days
0.0
0.0

I’m interested in providing fast, friendly, and professional customer support through WhatsApp. I’m comfortable using Quick Replies, following provided templates, handling enquiries in Indonesian and basic English, and providing a concise end-of-shift report. I’m reliable, responsive, and available to work during the agreed hours. I’m confident I can help maintain a positive customer experience and ensure enquiries are handled promptly.
$15 USD in 40 days
0.0
0.0

Hello, I’m interested in handling your WhatsApp customer support requirements. I have experience in customer and technical support, where I regularly handled incoming queries, understood customer concerns, provided clear responses, and followed predefined processes and templates. I’m comfortable with fast-paced chat support and can use WhatsApp Business Quick Replies/shortcuts to respond efficiently while keeping the conversation friendly and professional. I can also identify issues that require escalation and provide a concise end-of-shift summary. Availability: I can reliably cover approximately 4 hours per day during the agreed working hours and can maintain quick response times throughout the shift. Similar experience: I have several years of experience in IT/customer support, handling support requests through ticketing systems and chat-based communication, troubleshooting issues, following SLAs, and communicating clearly with users. I’m comfortable working with Indonesian messages and have basic English reading and communication skills. I’d be happy to support your customers and help ensure enquiries are handled quickly and professionally. Thank you.
$15 USD in 40 days
0.0
0.0

Halo, saya tertarik untuk membantu sebagai Customer Support melalui WhatsApp. Saya terbiasa berkomunikasi dengan ramah, jelas, dan responsif. Saya mampu mengikuti template Quick Reply yang diberikan, memahami kebutuhan pelanggan, serta menyesuaikan respons agar tetap profesional dan sesuai dengan standar komunikasi. Saya adalah pribadi yang teliti, cepat belajar, disiplin, dan bertanggung jawab. Saya siap mempelajari produk, layanan, serta sistem kerja yang digunakan agar dapat memberikan respons yang cepat dan tepat kepada pelanggan. Saya juga memiliki kemampuan dasar Bahasa Inggris dan siap mengikuti jam kerja yang disepakati. Saya siap memberikan komitmen penuh dan belajar dengan cepat untuk memenuhi standar yang Anda butuhkan. Terima kasih atas kesempatan yang diberikan. Saya siap berdiskusi lebih lanjut.
$20 USD in 40 days
0.0
0.0

As an experienced Property Manager and CA finalist with over four years of experience, I've developed a strong knack for delivering prompt, reliable and efficient services. Keeping customers happy and sales moving through effective communication has always been my prime focus. Drawing from my rich skill set in customer support, I'm confident that I can successfully take on the WhatsApp Quick Reply Assistant role you have in place. I understand the value of making decisions in a time-sensitive and precise manner, which aligns perfectly with your need for quick response times while using WhatsApp Business shortcuts. My linguistic dexterity in both English and Indonesian also allows me to effectively communicate with clients in their preferred language, minimizing any potential linguistic barriers. To give you a glimpse of my capabilities as a fast-paced messenger, I've leveraged different accounting softwares like Appfolio, Quickbooks, MYOB and more to facilitate efficient financial management. These experiences prove that I not only have the capability to process massive amounts of information quickly but also maintain exemplary standards of accuracy throughout. Let's team up today and ensure your customers receive nothing short of exceptional support!
$15 USD in 40 days
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Jakarta, Indonesia
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