Zadarma Call Dialer Administrator
Budget $250-750 USD
Job Description:
The Dialer Administrator is a technical role, responsible for the Zadarma call dialer, which will include uploading contact batches, testing of batches, assigning roles/access, mapping, and reporting. In this role, the Dialer Administrator will be working closely with sales team and compliance team, Workforce Management, and other stakeholders. This role will also be providing compliance guidance when running outbound campaigns.
Responsibilities
Perform list management: Loading, mapping, reporting
Perform daily uploads, downloads, and importing
Ensure and document outbound dialer activity
Analyze dialer-output data to identify potential problems and issues
Run payment report regularly
Create and update dialing campaigns filter, list strategies, and reports
Monitor and adjust the performance of the dialer systems
Complete other duties assigned
Create and update outbound campaigns including pacing, trending, penetration, non-connects, and troubleshooting.
Configuration of new campaigns: creation, user profiles, worksheets, etc
Support various contact types; Independent Business (Result of OB call), OB, Automatic Call Dial, SMS
Qualifications
BS (CS) and 3-5 years of work experience as a Call dialer administrator (preferably Zadarma)
Experience in call-center environment preferred.
Knowledge and experience in using a dialer system
Intermediate to advanced proficiency level with Microsoft Excel
Basic statistics knowledge and ability to comprehend and analyze dialer-output data
Knowledge of auto-dialer operations and concepts
Understand database-design principles, data structures, and optimizations
Critical thinking skills and the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Strong time management skills and the capability to execute multiple tasks and priorities in a dynamic environment
Excellent oral and written communication skills
Time Engagement:
12 hrs support (7AM to 7PM CET)
6 freelances font une offre moyenne de 500 $ pour ce travail
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