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My recent top-up on G2A was intended to purchase credits for SoulGen, but the funds never appeared in my SoulGen account. I need someone experienced with G2A’s customer-care process to phone their support team on my behalf, open a case, and keep me updated until the money is either forwarded to SoulGen or refunded. You will have everything required to verify the transaction: the G2A transaction ID, the confirmation email, and a clear screenshot of the payment details. I will share these the moment we start so you can relay them accurately to the support rep. Important note: Emails to SoulGen Support are currently not going through. This should be considered when discussing the issue with G2A. Your task is to: • Place the call to G2A support. • Explain that the payment hasn’t reached SoulGen and provide the documents I supply. • Secure a ticket or reference number and a clear statement of next steps or timeline. • Report back to me with a concise summary of the call and any follow-up actions G2A requests. The work is complete once I receive written confirmation from you that G2A has either pushed the credits through to SoulGen or processed a refund, along with any official communication you obtain from them.
Project ID: 40677232
5 proposals
Remote project
Active 4 days ago
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5 freelancers are bidding on average $104 USD for this job

Hi there, I can take full ownership of resolving your G2A-to-SoulGen payment issue by contacting G2A support directly with your transaction details. I will explain the failed transfer, submit your verification documents, and secure an official ticket/reference number for tracking. I’ll keep you updated step-by-step and track the case until the credits arrive in your account or a refund is issued. Once I provide written proof and G2A’s official resolution, the task is complete. Should we submit the dispute through G2A's priority support portal directly, or call their phone desk first?
$40 USD in 1 day
2.4
2.4

Hello, I can help with this. I’m comfortable communicating with customer support, explaining the issue clearly, providing the transaction details accurately, and following up until there is a clear resolution. I can start immediately and will keep you updated with the ticket/reference number, next steps, and any response from G2A. Thank you.
$150 USD in 7 days
0.0
0.0

Hi, I have experience dealing with G2A customer support and resolving payment issues. I can call their support team on your behalf, open a case with all transaction details, and follow up daily until your funds are either transferred to SoulGen or refunded. I am patient, professional, and good at communicating with support teams to get results. I will keep you updated with screenshots and emails throughout the process. I can start immediately once you provide the G2A transaction ID, confirmation email, and payment screenshot. Thank you for considering my proposal.
$40 USD in 7 days
0.0
0.0

Hi! I’d love to help with your project. I’m experienced in navigating customer support processes and can effectively communicate with G2A on your behalf. I understand the urgency of resolving your payment issue with SoulGen, and I aim to make this process as smooth as possible. I'll ensure that all necessary details are conveyed clearly to G2A support, using the transaction ID, confirmation email, and payment screenshot you provide. My goal is to secure a ticket number and an outline of next steps while keeping you updated throughout. I appreciate that email communication with SoulGen isn't working, which I’ll factor into my discussion with G2A. Once we have clarity on your situation, I’ll provide a concise summary and ensure you receive written confirmation of either the credits being forwarded or a refund. Your project sounds interesting, and I’m ready to get started whenever you are. Looking forward to hearing more about it! Best, DMulder711
$150 USD in 7 days
0.0
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Chicago, United States
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