Technical service chatbot - 30/11/2023 18:46 EST

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Chatbot System for Technical Support

We have already had the opportunity to test a technical support chatbot, and it was not useful as essential functionalities were missing.

Natural Language Chat in All Languages: The chatbot should respond in the user's language, searching for answers in company documents in English. Conversations (tickets) should be saved in English.

Human Support: In case of difficulty, the chatbot should be able to involve a human technician in the chat using WhatsApp or WeChat if possible.

Multimedia Support: In addition to text communication, the system should support the sending of images in tickets.

Search in Available Resources: The chatbot should first search in company documents and reference links. If necessary, it can perform web searches or request direct intervention from a technician.

Step-by-Step Resolution: When providing instructions to solve a technical problem, the chatbot should suggest specific checks. For example, asking the customer to check a specific aspect and proceeding with further suggestions based on the outcome.

These are the essential elements of the chatbot system for technical support.

We already have a website where we collect documents for technical service.

Additional Information: Before accessing the support service, it is necessary to register machine data, such as type, serial number, and year of production, along with company information. It is also crucial to accept the service conditions, including costs (warranty period and associated costs, as well as costs after the warranty period, both for AI assistance and human technical support, calculated per ticket, per hour, or per minute). Access to the chat is possible through the web and, if possible, through WhatsApp and WeChat

Programmation C Java Python Architecture Logicielle

Nº du projet : #37495119

À propos du projet

32 propositions Projet à distance Actif il y a un mois

32 freelances font une offre moyenne de 2330 $ pour ce travail


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$3000 USD en 30 jours
(130 Commentaires)

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$2000 USD en 20 jours
(49 Commentaires)

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$2400 USD en 7 jours
(16 Commentaires)

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$2750 USD en 20 jours
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$3500 USD en 14 jours
(7 Commentaires)

I am a seasoned full-stack developer with over 12 years of expertise in C Programming, Java, Python, and Software Architecture. Project Scope: The proposed chatbot system aims to address the limitations identified in Plus

$2850 USD en 28 jours
(5 Commentaires)

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$3000 USD en 20 jours
(3 Commentaires)

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$1500 USD en 20 jours
(2 Commentaires)

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Hello Romeo T., We would like to grab this opportunity and will work till you get 100% satisfied with our work. We are an expert team which have many years of experience on C Programming, Java, Python, Software Archi Plus

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(3 Commentaires)

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$2250 USD en 7 jours
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$2250 USD en 7 jours
(1 Évaluation)

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$2500 USD en 7 jours
(0 Commentaires)