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Call Center Representative

Call Center Representative job description

We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers.

You main goal will be to effectively address customer issues, complaints and inquiries in a timely manner.

Call Center Representative duties and responsibilities

Manage inbound and outbound customer calls in a timely manner

Identify customers’ needs and wants, give your best to clarify information

Research every issue and provide solutions to them

Recognize opportunities to upsell our products and services

Follow our company's communication “scripts”

Keep records of all conversations in our call center database in a comprehensible way

When assigned, attend educational seminars

Build strong relationships with customers

Follow our customer engagement strategy

Meet qualitative and quantitative targets

Call Center Representative requirements

Previous experience in a customer support role

Track your own work on a daily basis and compare to banchmarks

Strong phone and verbal communication skills

Excellent listener

Adaptable to different personality types

Familiarity with CRM technology

Customer focus

Ability to multi-task

Set priorities

Excellent time management skills

High school degree

Compétences : Programmation C, Programmation C++, Centre d'appel, Ressources Humaines, Recrutement

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Concernant l'employeur :
( 0 commentaires ) Dallas, United States

Nº du projet : #19843602

13 freelance font une offre moyenne de $20/heure pour ce travail

dstepanenko

Hello, I'm software developer with 12+ years of experience and huge expertise working with support as a CISCO contractor. I went through hundreeds of client request and complicated cases and know how to deal with Plus

$22 USD / heure
(11 Commentaires)
4.6
tabreznarmawala

Well i do have an experience in this as i have an experience of Customer Support , Appointment Setting , Lead Generation , DME etc having an experience in this field since last 5 years and i would happy to work with Plus

$15 USD / heure
(0 Commentaires)
0.0
cagonzalez

System Engineer with fluency in English and Spanish. Work experience is customer service as in companies such as Movistar, Aloha24 in Reception of calls and outgoing, management of consultations and use of a corpora Plus

$15 USD / heure
(0 Commentaires)
0.0
$22 USD / heure
(0 Commentaires)
0.0
andreysvoks

Hi, I am very interested in your project and I would like to participate in it! I am techinical support at the call centre company more than a year! My skills are associated with iOS and mOs technology. Also I have mo Plus

$20 USD / heure
(0 Commentaires)
0.0
$22 USD / heure
(0 Commentaires)
0.0
francisgerson81

Hi Team, I'm excited to be applying for this role as I'm a very passionate individual when it comes to sales and Customer service. I'm fully equipped to carry out my duties and meeting targets, I would be a great ass Plus

$20 USD / heure
(0 Commentaires)
0.0
$22 USD / heure
(0 Commentaires)
0.0
tolayonikayode

I ensure to provide you with quality customer service at a minimum wage. So I will be waiting for your feedback. Thanks,

$16 USD / heure
(0 Commentaires)
0.0
sushmithajksush

I'm really interested to do this work. I'm Sushmitha from India. I have completed MBA in HR and finance. I'm a fresher looking for opportunities

$22 USD / heure
(0 Commentaires)
0.0
Anupriyaraghav

I will work in a disciplinary and best manner, will work with proper dedication and hard work.

$22 USD / heure
(0 Commentaires)
0.0
$22 USD / heure
(0 Commentaires)
0.0
din99dany

I'm a student who specialized in c and c++. I enjoy resolving bugs and cleaning code. I'm very sociable and I'm looking forward this job because it looks fun. I'll be honnored to offer you my services

$15 USD / heure
(0 Commentaires)
0.0