Business Email letter

Your company markets a line of rugged smartphone cases designed to protect the sensitive devices for drops, spills, and other common accidents. Your guarantee states that you will reimburse customer for the cost of a new phone if the case fails to protect it from any of the following: a) drop of no more than six feet onto any surface b) spills of any beverage c) being crushed by an object weighing up to 100 pounds d) being chewed on by dogs, cats, or other household pets. Marvin Lucas, a rancher from Wyoming, emailed your customer support staff requesting a reimbursement after he dropped his iPhone in his hog barn and a 900-pound boar crushed it in a single bite. YOUR TASK: 
Write an email response to Mr. Lucas, denying his request for a new phone. First develop a topical outline (include the content of the email only) using a minimum of three paragraphs – introduction, body and close). For the topical outline format, refer to Figure 5.3 in Chapter 5 in your E-Book. From the outline write the email. For the email typing format, refer to Figure 7.1 in your E-Book. Include the email heading (To, From, Date, Subject) in your response.