We (freelancer.com) have an exciting opportunity to join our team and be a part of this amazing project during an amazing growth period. The responsibilities include developing strategies for improved efficiency and increased profit in the existing cities, monitoring and ensuring that the KPI’s are delivered, providing guidance and support to the internal team, ensuring compliance with health and safety regulations, and collaborating with stakeholders and other departments.
One should have excellent interpersonal, communication, and presentation skills. Outstanding candidates are able to analyze processes and develop effective improvement strategies.
Work from home
6 Days work week
Full time freelancing
Managing the performance and delivery of field support in multiple existing locations across India.
Escalation management - track and drive resolution in a timely, proactive manner.
close escalation. Manage customer escalations and coordinate resolution with key stakeholders (internal and external) by working cross-functionally to ensure client SLAs are met.
Assembling the team responsible along with the Escalations Manager, Dispatchers, the FSE’s, Backend Support, sNPS Coordinator and all other partners in the areas of expertise in the escalation matrix and monitoring for timely closures thereby ensuring accurate and timely reporting of process performance to all stakeholders
Reviewing processes and ensuring continuous improvement initiatives are run to help improve processes. Lead improvements by monitoring dashboards and emails to proactively monitor trends and customer escalations. Facilitate and report on daily escalations to ensure appropriate visibility of key customer issues with escalation status
Leading, mentoring, and coaching escalation managers, field engineers and dispatchers.
Encouraging growth and expansion within existing cities in all parameters.
Senior point of contact for all operational needs within the team.
Liaising and follow ups with different departments to come up with improvement strategies and closures.
Setting targets and business goals, and working alongside the team to achieve these goals.
Identify and implement training & development needs of the Escalation Managers, Dispatchers & FSE’s.
Experience & Skills:
Operational management experience.
Bachelor’s degree in business or IT.
Process improvement experience.
Deadline-driven with strong analytical skills.
Ability to evaluate and train staff members.
Excellent leadership qualities.
13 freelances font une offre moyenne de 63827 ₹ pour ce travail
Hi, I will give you professional business plan writing. I am a PhD writer with 10 years of experience. I have worked on several similar projects of business plan writing, and can deliver professional business plan wr Plus
Dear Sir / Madam, It would be pleasure to work with you & your team To understand your requirement in detail. So if you give us chance to fulfil your requirement I will be grateful. Having 5+ Experience in Human Resou Plus
Hai im very well experienced in project improvement at my latest professional job, so i think i will be suitable for this opportunity. Thank you and have a good day
Hi Hiring Manager I recently saw a job posting for your Assistant Operations Manager on Freelancer. After going through all the details in the job description, I felt that this job was a perfect fit for me. As a s Plus
I have experience of managing projects and operations for the last 3 years. I have worked with one of the brands of India, which are recognised even globally. I can deliver more than expected, with proper documentation Plus
Effective Usage of Manpower and effective management. Certification in Project Management and Data Analysis
Hello. I would love to work with you. I am experienced in project management,sales, customer care and admin duties. I am a graduate in business administration from the UK and have worked for companies like Virgin and T Plus
Hey, Hi.. I hope you’re doing well . Glad to meet you over here .. This is regarding my interest to be part of this role Let me quick introduce myself.. a growth hacker and a start-up enthusiast with over 14 years of Plus
Experienced in sales and marketing. Worked with many start ups from their initial stage. Leading the team members in Placing, Promoting and Positioning and sales process. Involved in each and every steps of sales proce Plus
Hello sir, I am a graduate of Computer Science & Engineering. I have excellent working experience of 5 years with freelancing project on Web search, Data entry, Virtual assistant, Scrape, Customer support, Data Process Plus
Hi, I would like to place a bid your project because I have similar experience in my past. I have handled a team of dispatchers and esclations across Gurgaon and Delhi for a backend support project. I am currently wor Plus
Have got intense experience in project management with some of the biggest retail chains in US and in Germany.