Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database during and after each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
27 freelance font une offre moyenne de $29/heure pour ce travail
Hello, I have gone through the details of your project and I find it well within my capabilities. Please feel free to contact me directly to discuss the project. Thanks
Hello sir I hope you are doing well. After reading your offer, this looks like a perfect fit for my skill sets so May I discuss with you for further details about this project?
Experienced on the phone, quick learner, proficient in English. Would love to get an opportunity to prove myself and also if at anytime you require more agents, I can provide that as well.