We are looking for someone who can setup an asterisk server for us. It must be setup with correct security.
Furthermore, you must show how we setup new agents and DID numbers with queues and opening hours.
We do not need an interface; it can be directly in the conf files.
A ”phone” must also be made, like this image, where it is possible to
Transfer calls – both hard transfer and soft transfer (speak first)
Put the agent on DND
Pause the call
Make outgoing calls
Furthermore. the phone must be built into 2 different system, it is not something you must do, but you must ensure that it is possible, either via an API or similar.
It is naturally important that if an agent is assigned to a queue and a if a call comes into this queue, then it must ALWAYS ring with the agent, if the agent is not busy – and it must ring with all of the non-busy agents assigned to this queue. We have previously had a solution, where we experienced that several calls never rang with the agents, it must work EVERY time and be a stabile solution.
Furthermore, it is important that we as admins can see some statistics of when the individual agents have been available and on DND, and thus it is again important that a call in the queue ALWAYS rings with all the available agents, as you can otherwise not trust when an agent has been on DND, and thus have been unable to answer a potential call in the queue. We also want to be able to see the availability of the agents live.
4 freelances font une offre moyenne de 1227 $ pour ce travail
Hi, I am skilled voip developer. I have excellent skills in asterisk and contact center fields. I need to ask you few question before we may start. Thanks, Pavel.
I am currently working on different voip projects both at client end and sip provider end. I have more than 10 years of experience in VOIP solutions and more than 11 years of experience in Linux and Networking. I go Plus
Hi, Greetings!! We have huge experience of asterisk server setup. Please chat with us so that we can discuss further Looking forward to your response Thanks & Regards, Deepika