Asterisk Queue Setup

I have a production asterisk installation running on my server. I have a requirement.

I want to setup a queue such that Agents and end users can use queue using their mobile phones.

Lets Say, their are 3 agents

Agent 1: Mobile : +91-XXXXXXXXX1

Agent 2: Mobile : +91-XXXXXXXXX2

Agent 3: Mobile : +91-XXXXXXXXX3

Lets there are 5 users who will dial in and will be send to queue to be answered by Agents.

User 1: Mobile : +91-XXXXXXXX11

User 2: Mobile : +91-XXXXXXXX12

User 3: Mobile : +91-XXXXXXXX13

User 4: Mobile : +91-XXXXXXXX14

User 5: Mobile : +91-XXXXXXXX15

Any camm from +91-XXXXXXXXXX(Agent or user) come to my SIP and thus to my dialplan.

If Agent calls he should be loged in as an agent

If user calls he should be transferred to a Logged in user.

Rewording the above requirement.

I have my Agents say A1,A2,A3 on remote location.

I have my callers C1,C2,C3,C4,C5 too on remote location.

I have a SIP installed on my server which is under a production usecase. I will assign two DID say DID1 to Agnets and DID2 to Callers.

Agents will call DID1 and login to queue.

Calls will call DID2 and can chat with Agents that have logged in into the queue.

That is it.

Compétences : PBX Asterisk

en voir plus : asterisk queue stats, asterisk queue file, asterisk queue table, asterisk queue variables, asterisk queue reset, asterisk agents and queues, asterisk 13 queues, asterisk queue log

Concernant l'employeur :
( 3 commentaires ) Lucknow, India

Nº du projet : #18742974

5 freelance font une offre moyenne de ₹13189 pour ce travail


hi, I can do what you have asked, as well as I can allow the agents to be recognized by their caller id, so you do not even need to dedicate the DIDs for agents and users, if you want we can even do same as you ha Plus

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(53 Commentaires)

Hi, I can do all of the following very easily 1. DiD setup 2. Trunk setup 3. Queue setup 4. Agent login setup Just let me know how do you want login agent, do you want live agents or want call back. see f Plus

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Hi, I have lots of experience in such projects. I can give you a high quality professional service. Please have a look at my profile. We can chat details.

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(14 Commentaires)

I am voice engineer. I can help you

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I am a VoIP and Linux developer. I have experience with FreeSWITCH, Asterisk and OpenSIPS. I await your contact.

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