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solving network and server problems

PROBLEM DESCRIPTION:

Summary: Complete network and internet access failure occurring each 2 to 4 hours or earlier. There is no access any more (or extremely slow) to elastix server ([url removed, login to view]), extensions are not available to place or receive calls, access to vtiger crm is not posible or very slow, internet access is sometimes imposible, sometimes only slow.

Observations:

· This problem is present now for some days or maybe weeks already.

· First it occurred every 4 to 8 hours but recently its almost all the time

· Usually the following observations can be made

o Phones/extensions cannot conect to server elastix (no service), no calling is available any more.

o Access to elastix admin module ([url removed, login to view]) is extremly slow or imposible

o Access to vtiger crm ([url removed, login to view]) is extremly slow or imposible

o Internet access is sometimes imposible or slow

· After conecting to the elastix admin module ([url removed, login to view])

o Usually I can observe unusual high cpu activity in elastix

o The same then reviewing the cpu with free pbx

o Both values usually differ ..

o On the flash operator panel some or all extensions are not connected

o Sometimes lines are ocupied for hours too

What we did so far:

· Restarting the elastix server [url removed, login to view] mostly by using the bottom on the unit (because sometimes it will not respond any more to soft restart by browser) always has solved the problem for some hours.

· First we thought problem was the ISP but they came by and did a lot of testing, the conclusion was that the orange box (elastix server) was causing the problem. I tend to agree because rebooting the elastix always solves the problem

· Another guess was the MICROTIC but in an ocation I switched all pc from MICROTIC to CISCO and the problem did not disappear either.

· I finally believe there is any process which is generating overcharge and problems on the elastix server .. even if I cannot understand why this should interfere with the internet access???!!

Compétences : PBX Asterisk, MySQL, vTiger

Voir plus : problem summary, conclusion of internet, cisco connected, 192 168.1.1, solving, server testing, pbx server, observe, network service, network cisco , Free PBX, elastix, asterisk server, cisco elastix, panel network, cisco server, asterisk vtigercrm, admin cisco, isp server, asterisk problem, server server calling asterisk, process internet calling, restart process, cisco phones asterisk, crm vtiger asterisk elastix

Concernant l'employeur :
( 15 commentaires ) Lima, Peru

N° du projet : #1073259

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nttranbao

Hi. Please check PM. Thanks

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ivan381eu

Please check private message I sent you.

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nasirbest

I can diagnose and fix this issue

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Bagrov

Please check my PM.

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slk

Please see PMB.

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sysdbavarona

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