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Video Case 3: How FedEx Works: Inside the Memphis Super Hub
Summary: This inside story of how enterprise-wide systems power the FedEx Memphis Hub, the world’s largest air-cargo facility. This video descrives the various business processes and information technologies used to process over 2 million packages a day at the Memphis Hub.
Video URL: [url removed, login to view]
List the business processes displayed in the video.
List the types of information systems shown in the video. Can you describe how systems that were not shown might be used at FedEx?
The system displayed in the video is an enterprise system. Why is this true? Explain your answer.
What are the risks and benefits of having a single Super Hub in Memphis coordinate the delivery of packages across the United States?
How could FedEx’s shipping process be made even more efficient?