Articles promoting BespokeChat Academy

BespokeChat is chat contact center - a sales team that supports LiveChat tool at your website. We are the team that is focused on results. We specialize in sales support, lead generation and increasing conversion in marketing processes. Each chat agent is not only experienced in using LiveChat for sales in general but also has a basic knowledge about your products and offer. We have created BespokeChat Academy Course. Here are details about the project (please get to know): [login to view URL] [login to view URL] This project is about writing two separated articles that will be about some topics connected with LiveChat but in the same time will mention .BespokeChat Academy course. As the course spreads some valuable content for free, the articles are going to have the same role - some piece of interesting content on LiveChat that will engage reader to check the course. Expected length of each article is 700-1000 words. Article should be based on research on the internet to straighten used arguments. Article should have a title and subtitles for next sections of a text. Article 1 - draft title: Mistakes in chat support and how to avoid them Suggested bullet points for the article 1: - It is important to use livechat tools well to be able to get expected business results - Mistake: chat windows does not look well on the website Solution: configure it well - Mistake: chat is inactive - consultant is busy/ there is a queue/ chat says that there is nobody online - Solution - have a team that is dedicated only to chat support - Mistake: chat is operated by agents that are not trained - they can not use the tool properly and don’t know how to lead written dialog - Solution - select chat agents well, train them - BespokeChat created Proactive LiveChat Manifesto and free course so you get get to know all good practices Please check this websites to get more insights: - translated article in polish: [login to view URL] - [login to view URL] - [login to view URL] Article 2 - draft title: Chat agent's working hours and sales in an online store Suggested bullet points for the article 2: - It is important to be available on chat for customer when they visit the website (very often these are not the business hours). You can check when customer visits your website for example in Google Analytics. You can use help of outsourced agents to cover evenings and weekends. - In B2C businesses around 45-50% of chats happen after 5pm (mo-fr) or during the weekend - To sell well: be proactive, generate as many conversations as possible, set proactive greetings (as they can make as many as 80% of your started chats), be human, fouces on chat conversation - BespokeChat created Proactive LiveChat Manifesto and free course so you get get to know all good practices Please check this websites to get more insights: - translated article in polish: [login to view URL] - [login to view URL] - [login to view URL] - hours - [login to view URL] - how to sell using LiveChat