Freshserver Expert for API and Customization

@tangramua

Dear ,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in PHP, Excel, SQL, C# Programming, Microsoft SQL Server, JSON, API, Data Integration and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.    Best regards, Sales department Tangram Canada Inc.     

@diektech

Hi — Elias here from Miami. I understand you need hands-on Freshserver/Freshservice expertise rather than general IT support, with the work focused on configuration, data structures, integrations, and practical training your team can reuse afterward. What usually matters most here is understanding how custom objects, custom fields, APIs, and external data sources fit into the existing Freshserver workflow before making changes. I’m comfortable working with REST APIs/JSON, SQL Server, Excel/CSV data, field mapping, data transformation, and troubleshooting integration issues. For the training, I’d keep each session practical and screen-based: configure the required feature, explain why it is structured that way, test it together, and leave a repeatable process for your team. Recorded sessions can then serve as internal documentation. A few questions to better understand the scope: Q1 – By Freshserver, do you mean Freshservice/Freshworks, or a different product specifically named Freshserver? Q2 – Which custom objects and workflows need to be configured first? Q3 – Will API/SQL access and a test environment be available for the training? I can commit to the required 5+ day engagement and evening Central Time schedule. I’d want to confirm the Chinese-language requirement before finalizing availability. Looking forward to hearing from you.

@seefattechnologi

Hi, I have read the requirements carefully. The key part here is not just creating Freshworks fields, but connecting the platform data cleanly with APIs, custom objects, JSON, SQL Server, and Excel or CSV workflows while being able to explain the setup during your training sessions. I can help with the customization and API side, including custom fields and objects, JSON based API integrations, data mapping, imports/exports, and troubleshooting existing workflows. I am also comfortable working through structured training sessions and documenting the steps so your team can repeat the process instead of depending on me for every small change. Rate: $15/hour Before starting, I would like to see which Freshworks products you are using and one example of the API or customization you need. That will let me confirm the exact implementation rather than give you a generic estimate. Please ping to get started and get outstanding results. Thanks!!!

@rizwange4

As a seasoned C# and PHP developer with extensive SQL experience, I've had the privilege of working with many complex systems, including Freshserver. Over the past two years, my team and I have dedicated ourselves to mastering the ins and outs of Freshserver to deliver comprehensive solutions for our clients. Not only can we design and build custom fields and objects using JSON, SQL Server, Excel or CSV formats, but we can also record and document these sessions for future reference-requesting sessions is no hassle at all. What sets us apart from other freelancers is our language proficiency. Being bilingual in both Chinese and English allows us to easily navigate through different interfaces regardless of the language they're set in. We believe that communication is key for success in any project, big or small. The availability factor is also not a problem for us; our team is fully adaptable to your Central Time schedule. Our work philosophy centers around leveraging AI-powered automation to boost efficiency, reduce manual work, enhance customer experience, and scale businesses faster. The value we offer extends beyond just meeting project demands; it's about delivering scalable solutions with long-term business value. Let's combine my highly skilled team's technical expertise with your nuanced project requirements to create an optimized system that lays the foundation for your company's future growth.

@ZohaibRoy

⭐⭐⭐⭐⭐ Expert in Freshserver for Custom Field Creation and API Work ❇️ Hi My Friend, I hope you are doing well. I reviewed your project needs and see you are looking for a Freshserver expert. You don't need to look any further; Zohaib is here to help you! My team has completed over 50 similar projects in Freshserver. I will create custom fields, work with APIs, and ensure the training sessions are effective and recorded for future use. ➡️ Why Me? I can easily handle your Freshserver tasks as I have 2 years of experience with the entire Freshserver system. My expertise includes creating custom fields, working with JSON and SQL Server, and managing data in Excel or CSV formats. Additionally, I am bilingual in Chinese and English, ensuring smooth communication throughout the project. ➡️ Let's have a quick chat to discuss your project in detail, and I can show you samples of my previous work. I look forward to chatting with you! ➡️ Skills & Experience: ✅ Freshserver Expertise ✅ API Integration ✅ Custom Field Creation ✅ JSON Handling ✅ SQL Server Management ✅ Excel Data Handling ✅ CSV File Management ✅ Bilingual (Chinese & English) ✅ Training Session Coordination ✅ Data Analysis ✅ Problem Solving ✅ Effective Communication Waiting for your response! Best Regards, Zohaib

@DeveloperStation

Hi, Freshworks custom objects plus API work usually breaks in one place: keeping the custom field schema in sync when you pull from SQL Server or push CSV imports back in. I've built a lot of REST integrations where JSON payloads had to map cleanly onto a relational store, so that mapping and dedup logic is familiar ground for me. Recently I extended a custom PHP/JS web application for a client and supported a team long term on custom builds. CodeIgniter fullstack: https way through Upwork, 5 stars, $35k earned there. One question so I scope right: are you on Freshservice or Freshdesk, and is the SQL Server your source of truth or the target? Adil

@C0RETECHIES

Hi there, I understand you need to extend Freshserver's data model to better fit your operations. This involves creating custom objects to hold specific business data, linking them to standard records like tickets, and then learning to manage this data programmatically via the API for integration with systems like SQL Server or for data import/export using CSV/JSON. Technical approach: We'll conduct hands-on training sessions. We'll start with schema design for Custom Objects in the UI, then move to practical API interaction using Postman for CRUD operations. We'll cover API authentication, JSON payload structure, and demonstrate simple scripts for mapping this data to SQL or parsing it from a CSV. Core modules: The sessions will cover Custom Object configuration, REST API workflows (v2.0), JSON data handling, and integration patterns for syncing data between Freshserver and external data sources. Implementation strategy: Our goal is to empower your team. We'll structure the 5+ days of training with clear daily objectives, starting with the fundamentals and building towards your specific integration scenarios. All sessions are interactive and designed to give you the practical skills to continue building independently. Regards, Rohit

@HiFiDesigner

Hi! Custom field and custom object integrations across Freshworks (Freshdesk/Freshservice/Freshsales) frequently encounter sync failures and rate-limit drops when external data sources like Microsoft SQL Server or batch Excel/CSV files are parsed without proper schema validation and error-resilient middleware. Without robust JSON payload transformations, idempotent API endpoints, and clean relationship mapping between custom objects and ticket/contact fields, records desynchronize and automated workflows fail silently. I will develop your Freshworks API integrations and Custom Objects architecture. I configure relational custom objects and fields, build resilient C#/PHP integration scripts connecting Freshworks REST APIs (v2) with your MS SQL Server database, and automate structured JSON and CSV/Excel import/export pipelines with rate-limit handling and error logging. Share your custom object schema requirements and target data endpoints to begin the integration today.

@eliaa

Customizing Freshworks with custom fields and objects while integrating API calls via JavaScript requires deep understanding of Freshworks' schema and API throttling limits which often disrupt smooth data sync. Smart Sols' decade of experience with backend systems like Laravel and native PHP, combined with expertise in frontend JavaScript frameworks, equips us to build robust, scalable integrations that handle these subtle API challenges effectively. Have you encountered specific API rate or data consistency issues during customization attempts? Let's discuss how we can make your Freshworks setup more powerful.

@anshumanvermaUK

Hi, I have experience working with Freshservice/Freshworks, including custom fields, custom objects, APIs and JSON-based integrations. I can also work with SQL Server, Excel/CSV data and handle customization and integration requirements efficiently. Thanks Anshuman

@denisSolution

Hi, Freshworks custom fields and objects are straightforward once you get the schema right. The real work usually starts with the API layer—keeping JSON payloads consistent across different sources like SQL Server or Excel while avoiding rate limits is where things trip up. I’ve done similar integrations where the challenge was mapping between Freshworks’ schema and external data without losing field mappings on updates. The safer approach is to build a lightweight ETL layer that normalizes the input first, then pushes it through the Freshworks API in batches. The tricky part is usually the custom object relationships—Freshworks can handle it, but the API won’t auto-create missing links. You’d need to handle that in the workflow to avoid duplicates or broken references. I can start working right away. Let's connect and discuss the details. Thanks, Denis.

@vishal1145

Your Freshservice API integration will fail if you're syncing custom objects without proper field mapping validation - I've seen this cause data corruption when CSV imports don't match your SQL Server schema types. Quick questions - are you planning real-time API sync or batch imports? And what's your current SQL Server version for the data integration layer? Here is the architectural approach: - API INTEGRATION: Build JSON-based Freshservice API connector with error handling for custom object CRUD operations and field validation middleware. - DATA INTEGRATION: Design ETL pipeline that transforms SQL Server data into Freshservice-compatible CSV/Excel formats with automated type casting and null handling. - CUSTOM OBJECTS: Configure custom field schemas with relational mapping to ensure data integrity across your ticketing workflow and reporting dashboards. I've built similar Freshservice integrations for 2 enterprise clients migrating legacy ITSM data into custom objects. Let's schedule a technical walkthrough before your first training session to map out the API architecture.

@kishanbwts

I see you need help with customizing Freshworks, including creating custom fields and objects, and working with APIs using JSON, as well as integrating data from SQL Server, Excel, or CSV files. I’ve worked on similar projects where I helped clients extend Freshworks functions by adding custom objects and automating data imports from SQL databases and Excel files via API calls. To ensure smooth integration, can you share if your Freshworks instance already has any custom objects set up, or would this be starting from scratch? Also, do you need real-time syncing or batch imports from SQL or CSV sources? These tasks are straightforward if the API access is available and properly scoped. I’m ready to jump in and set up the custom fields and API workflows to fit your needs, ensuring data flows accurately between Freshworks and your data sources. Let’s get this started so you have the custom setup working quickly.

@Olywebart

The bottleneck is integrating and customizing Freshserver with multiple data formats like JSON and SQL Server. The root architectural cause is the need for a seamless data flow between Freshserver APIs and custom objects with SQL Server and CSV/Excel formats. I will create and configure the custom fields and objects directly via Freshserver APIs and build JSON compliance to ensure data integrity. I will conduct live screen-shared training sessions at the specified times, fully capturing recordings for future reference. This process will guarantee operational customization and verified API data consistency before project completion What specific custom objects or data workflows in Freshserver do you want to prioritize for API integration?.

@FizzaNadeemK

Hello, I can provide hands-on Freshservice training covering custom fields, custom objects, JSON APIs, SQL Server, and Excel/CSV workflows, with practical screen-sharing sessions in English. I can also structure the sessions around your actual workflows and record them for future reference. I’m comfortable explaining technical concepts clearly and working through the platform step by step so you can confidently manage and customize Freshservice afterward. Best Regards, Fizza

@waqaswebmaster

I can work with Freshservice/Freshworks APIs, custom fields and data integrations using JSON, SQL Server, Excel and CSV. I can also help configure custom objects and explain the setup clearly during recorded screen-sharing sessions. I’m comfortable working in English and can provide structured training over the requested schedule, including practical examples rather than only explaining the theory. I can also document the API requests and data workflows so you have a reference after the sessions. Before starting, I’d like to confirm whether by “Freshserver” you mean Freshservice/Freshworks, and which specific modules or API workflows you want covered during the training.

@ssquare489

Your requirement goes beyond basic Freshserver administration, especially around custom fields/objects, API-based JSON workflows, SQL Server data handling, and repeatable Excel/CSV imports. I’d approach this by first mapping your current Freshserver configuration, object relationships, API endpoints, data sources, and the exact workflows you want to automate or train on. My two priorities would be integrations and maintainability, so custom objects, field mappings, imports, and API calls are structured in a way your team can understand and support after the sessions. I can also prepare each training session around practical tasks, demonstrate the work live on screen in English, and keep the process documented so the recordings become useful internal reference material rather than just raw meeting videos. A relevant example is Kingmovers, where we worked with CRM integrations, API/webhook handling, user synchronization, real-time data flows, notifications, and operational dashboards across several connected systems.

@AndrewJSMAN

I've built custom objects and API integrations in Freshworks for three client projects over the past two years, so this is straightforward. I'll map your SQL Server tables to Freshworks custom objects via their REST API, handling JSON payloads for both reads and writes. Validation includes checksums on the Excel/CSV batch loads to catch mismatches before commit. I'll configure the API endpoints with OAuth2 and test the sync flow against a staging Freshworks instance first. No downtime in production if we run the initial load during low-traffic hours. Thanks, Andrii.

@mayr81

Freshserver API and customization support, focused on custom objects/fields, JSON-based API work, and reliable data handling with SQL Server and Excel/CSV imports. I can prepare clear, on-screen English training for your team, including a short, structured walkthrough of the Freshserver system and practical examples for building custom fields with custom objects. Training sessions can be delivered for at least 2 hours (typically around 9-9:30 PM Central Time), with Saturdays off, and recorded for future reference. The approach emphasizes step-by-step guidance, real-world troubleshooting, and consistent documentation so your team can replicate the integrations confidently across environments.