Custom Salesforce CCP Development

@kamran2012

Interesting project, I will build your custom CCP using Lightning Web Components — call routing, transfer controls, and full Amazon Connect CTI integration within Salesforce. One key detail: I will configure the Amazon Connect Streams API alongside the Salesforce Open CTI adapter so agent state and call events sync in real time — avoiding the lag issues that come from polling-based approaches. Questions: 1) Are you using a managed CTI adapter today, or is this a fresh setup? 2) Do you need screen pop logic tied to caller ID or case lookup? This bid is an initial estimate — I will confirm the final cost and timeline once we have walked through the complete requirements together. Ready to start whenever you are. Kamran

@techplusintl

Hi there, ★★★ Salesforce Expert ★★★ 5+ Years of Experience ★★★ I can create a custom Salesforce Contact Control Panel (CCP) with call routing and transfer capabilities using Lightning Web Components. This will include: - Developing the CCP interface with Lightning Web Components - Implementing call routing and transfer features - Integrating with Amazon Connect I will follow a structured approach to ensure seamless integration and functionality, utilizing Salesforce best practices and tools. Ready to start once you provide access to your Salesforce environment and any specific requirements for the integration. Thanks!

@XbrainDesigner

Hello! I am a senior Web Developer and API Integration Specialist with extensive experience in Salesforce development and Lightning Web Components (LWC). I am very interested in building a custom Contact Control Panel (CCP) for your Amazon Connect integration. My execution plan: 1. LWC Architecture: I will develop the custom CCP using Lightning Web Components, ensuring a seamless and intuitive user interface for your agents directly inside Salesforce. 2. Amazon Connect API: I will securely integrate the Amazon Connect Streams API to handle softphone functionalities. 3. Call Routing & Transfers: I will implement and rigorously test call routing, transfers, and real-time status updates, ensuring zero lag. 4. Deployment & Documentation: I will provide a clean staging deployment and comprehensive documentation for your team. I have strong experience in PHP, Web Development, and API Integration architectures. I can deliver a polished, highly responsive CCP solution. Let's discuss your specific routing requirements!

@rbtech1984

Hi There!!! ★★★★ ( Custom Salesforce CCP development with Amazon Connect integration using Lightning Web Components ) ★★★★ Project understanding: I understand you need a custom Salesforce Contact Control Panel (CCP) built with Lightning Web Components, integrated with Amazon Connect. The solution should support call routing, transfers, and smooth telephony workflow inside Salesforce. Services: ⚜ Custom Salesforce CCP development using Lightning Web Components ⚜ Amazon Connect integration with Salesforce for real-time call handling ⚜ Call routing, transfer and contact handling functionality setup ⚜ API integration between Salesforce and Amazon Connect services ⚜ Secure and scalable Salesforce app architecture design ⚜ UI optimization inside Salesforce Lightning Experience ⚜ Testing, deployment and documentation support I have experience working with Salesforce Lightning components and API integrations where I built custom CRM workflows and connected external services. I understand how to structure secure and scalable Salesforce apps with proper event handling and clean component architecture. My approach will be to first analyze your current Salesforce setup, then build LWC-based CCP components, integrate Amazon Connect APIs, and finally test call flows for routing and transfer reliability. Would love to discuss your current environment and start building a solid integration. Warm Regards, Farhin B.

@krupnovdenis

Hello! We can build a custom Salesforce CCP for your Amazon Connect integration. 1. Do you already have the Amazon Connect setup and Salesforce access ready? 2. Which CCP flows are most important first: routing, transfer, or both? — About us We are dZENcode – a full-cycle IT company for digital product development: from design and programming to integrations and post-release support. We build projects from scratch and also work on existing solutions that need further development, improvements, or technical support. You can find detailed information about our services and rates on our official website: https://dzencode.com. Please review it – after that, we can discuss the details and agree on the next step. ⚠️ After clarifying all details, we will define the scope, the suitable cooperation format – task-based, outsourcing, or outstaffing – and the final cost. Projects are guaranteed to reach release with us: • 10+ years providing IT services; • 90+ in-house specialists; • 250+ public reviews since 2015; • We support products under SLA after launch; • We work under NDA and a company contract!

@divyeshdudhats

Hi, I've 7+ year of experience working with salesforce. I've read your project description about the Amazon Connect integration with salesforce and designing the panel for that. I'm happy to tell you that i can work with you to build this which can run smoothly on salesforce end. for my skill sets, please visit my profile. Thanks for reading my bid, text me for further discussion.

@asait1192

Hi there! I'm a senior full-stack developer with 8+ years of Salesforce development and Amazon Connect integration experience. For this project, I will: 1. Build a custom Contact Control Panel (CCP) using Lightning Web Components (LWC) with a modern, Salesforce-native UI 2. Integrate Amazon Connect via REST APIs for real-time call routing, screen pops, call history logging, and transfer capabilities 3. Deliver key features: agent status management, one-click transfers, screen pops with customer context, Salesforce record sync, and supervisor dashboard I've successfully delivered multiple Amazon Connect + Salesforce integrations. Proficient in LWC, Apex, SOQL, and REST/SOAP APIs. Happy to provide a detailed technical architecture. Looking forward to working with you!

@DeepikaSharma13

Hello, I am a Salesforce Developer with experience building custom Salesforce applications using Lightning Web Components, Apex, Flows, and API integrations. I have 100% Job Success, 45+ five star. I recently completed Similar Salesforce customization and Integration projects and would be happy to help with your requirements. I hold Salesforce Administrator, Platform Developer I, and Platform Developer II certifications and have worked on multiple Salesforce integration projects involving third-party platforms, custom APIs, CTI solutions, and real-time data synchronization. I read project "Custom Salesforce CCP Development" details. For your Amazon Connect Contact Control Panel project, I can develop a custom Lightning Web Component-based solution that supports: I have extensive experience developing custom Salesforce solutions, integrating external systems through REST APIs, and delivering business-focused applications that improve user productivity. I would be happy to discuss your specific requirements and architecture In more detail. "I'd be happy to discuss your requirements in more detail. A quick discussion would help me better understand your needs and recommend the best approach." Looking forward with you... Have a good day Thank you :)

@AnumFatima210

Hello, I came across your Custom Salesforce CCP Development and I am very interested in working with you. I have reviewed your requirements and full understand the scope of expectations. I specialize in PHP, Web Development, and have successfully delivered similar projects before. I am committed to delivering high-quality work with reliability, clarity and professionalism. I work transparently throughout the project progress, deadlines and expectation stay clear at every stage. I would be glad to disucss further details and am ready to start immediately. Looking forward to hearing from you. Regards. Anum

@mykhaylob4

✋ Hi there. I can build a custom Salesforce Contact Control Panel for Amazon Connect that supports call routing, call transfer, and smooth agent handling inside Salesforce. ✔️ I have solid experience with Salesforce development, Lightning Web Components, Apex, REST APIs, and third-party contact center integrations. In a recent project, I worked on a Salesforce communication module where agents could manage customer calls, view contact records, and update activity history from one screen. ✔️ For your project, I will create the CCP using Lightning Web Components and connect it with Amazon Connect using the required SDK and API setup. I will focus on call routing, transfer actions, agent status, call events, and proper Salesforce record linking. ✔️ I will also test the full call flow, check browser behavior, handle error cases, and provide clear setup notes so your team can manage it after delivery. Let’s chat to discuss your project in more detail. Best regards, Mykhaylo

@Appworldz

Hi, I've built Salesforce integrations with Amazon Connect, CTI solutions, Lightning Web Components, and custom agent consoles where seamless call handling is critical. For your custom CCP, I can develop a clean LWC based interface supporting call routing, transfers, agent controls, and tight integration with Amazon Connect while keeping the user experience native to Salesforce. I understand both the Salesforce and Amazon Connect sides of the architecture, including authentication, event handling, and agent state management. The listed budget is quite low for a custom CCP. A realistic estimate is £800 to £2,000 depending on functionality, with a timeline of 1 to 3 weeks. Sahanaj

@rosscarter1011

Hi there, Integrating Amazon Connect with Salesforce can be tricky, especially without a tailored Contact Control Panel (CCP). This could lead to inefficiencies in call routing and transfer. My expertise in Salesforce development and Lightning Web Components ensures a seamless integration, maximizing efficiency and functionality for your CCP. Here are my questions: 1. Do you have a specific design or user interface in mind for the CCP? 2. What are the key metrics or outcomes you want to track via this integration? Let's discuss your project now!

@KarthikTechCon

Hello, I'm Karthik, a Salesforce & Cloud Solutions Architect with 15+ years of experience building custom CRM, telephony, and contact center integrations. I can develop a custom Salesforce Contact Control Panel (CCP) using Lightning Web Components and integrate it seamlessly with Amazon Connect. The solution can support call routing, call transfer, agent controls, contact handling, and real-time interaction management directly within Salesforce. ✔ Custom Lightning Web Components (LWC) ✔ Amazon Connect Integration ✔ Call Routing & Transfer Features ✔ Salesforce Service Cloud Customization ✔ Secure API & Event Integration ✔ Scalable and Maintainable Architecture I have experience developing custom CRM workflows, telephony integrations, and cloud-based contact center solutions, ensuring smooth agent experiences and operational efficiency. I would be happy to discuss your Amazon Connect setup, Salesforce environment, and specific CCP requirements to provide the best implementation approach. Regards, Karthik 15+ Years Experience | Salesforce | Amazon Connect | LWC Development

@arpitkh1992

Hello, I am a seasoned Salesforce professional with 10+ years of hands-on experience in Salesforce development and administration. Over the years, I have successfully delivered solutions across Sales Cloud, Service Cloud, and Experience Cloud, helping businesses streamline processes and enhance customer engagement. My expertise includes: * Apex, Triggers, Aura, and Lightning Web Components (LWC) * Flows, Process Automation, and Salesforce Administration * Customization, Integration, and Optimization of Salesforce environments * End-to-end implementation and support for complex business requirements I bring a proven track record of building scalable, maintainable, and high-performance Salesforce solutions tailored to client needs. I am confident that my skills and experience will add significant value to your project. Looking forward to collaborating and contributing to your success. Best regards, Arpit K.

@mobiwebsolutions

✋ Hi There!!! ✋ THE GOAL OF THE PROJECT:- CUSTOM SALESFORCE CONTACT CONTROL PANEL DEVELOPMENT WITH AMAZON CONNECT INTEGRATION USING LIGHTNING WEB COMPONENTS I have carefully read project requirement and understand you need a Salesforce CCP solution with Amazon Connect integration and advanced call handling features. I am best fit because I specialize in Salesforce Lightning Web Components and API based enterprise integrations. • Build Lightning Web Components based CCP with call routing and transfer functionality • Integrate Salesforce with Amazon Connect for real time communication workflows • Develop scalable and secure custom Salesforce solution with clean architecture I provide UI development, backend integration, API handling, testing and full source code delivery. I have 9+ years experience as a full stack Salesforce developer. I have completed similar Salesforce integration and contact center projects with AWS services. Looking forward to chat with you for make a deal Best Regards Elisha Mariam

@danielboggs

Hi, I can help build a custom Salesforce Contact Control Panel for your Amazon Connect integration. The main goal is to give agents a smooth call-control experience inside Salesforce, with reliable routing, transfer, and Amazon Connect actions handled directly from a clean LWC interface. I understand you need a custom CCP built with Lightning Web Components, connected to Amazon Connect, and focused on call routing and transfer capabilities. I can help design the LWC UI, integrate the Amazon Connect Streams API/CCP behavior, handle authentication/session flow, and make sure the panel works properly inside the Salesforce environment. I have experience with Salesforce custom development, Lightning Web Components, Apex integration patterns, external API connections, CRM workflow customization, and building business tools inside Salesforce. For this type of project, I'd focus on stability, clean component structure, agent usability, and making sure call events sync properly with Salesforce records where needed. My first step would be to review your current Salesforce/Amazon Connect setup, confirm the required call actions, then build a working LWC CCP prototype before polishing the full flow. Best regards. Daniel

@arshman18

Greetings, I see you're looking to develop a custom Salesforce Contact Control Panel (CCP) that integrates with Amazon Connect, focusing on call routing and transfer capabilities. This is an exciting project, and I’d love to help you build a solution that meets your needs. With strong experience in Salesforce development, especially with Lightning Web Components, I can create a user-friendly interface that ensures seamless call management. My background also includes Amazon Connect integration, which means I can effectively link the two platforms to enhance your communication workflows. Although I can't share specific links, I have successfully completed similar projects, creating tailored Salesforce solutions that streamline operations and improve user experience. I'm confident that I can deliver a CCP that fits perfectly into your existing system. Best regards, Muhammad Arshman

@chiragpipal

⚠️ If you're not happy, you don’t pay. ⚠️ Hi there, Thank you for sharing your detailed project requirements. I can build your custom Salesforce Contact Control Panel (CCP) for Amazon Connect integration using Lightning Web Components with a user-friendly design. I will deliver: • Call routing and transfer capabilities • Integration with Amazon Connect • Lightning Web Components development • Seamless Amazon Connect integration • Custom Salesforce solutions expertise You will also receive: • Documentation for easy reference • Training for smooth adoption • Ongoing support for any queries I am confident I can execute your vision professionally and efficiently. Looking forward to discussing timelines and next steps. Best regards, Chirag

@engruhulajom

Dear Client, I’m an experienced full-stack developer with over 10 years of experience in web and mobile application development, specializing in building scalable, responsive, and high-performance solutions for diverse business needs. I understand you are looking for a reliable developer to build or improve your project, including web or mobile applications similar to CRM, dashboards, or APIs, and I have worked on similar solutions successfully. My skills in React, Vue, Laravel, PHP, Python, REST APIs, and database design ensure efficient and high-quality delivery. Feel free to share more details or ask questions. I’m ready to refine my approach to match your exact requirements. Looking forward to working with you. Best regards, Md Ruhul Ajom