Salesforce CTI Integration Developer

@DeepikaSharma13

Hello, Hope you are doing good :) I am a Salesforce certified developer with 100% Job Succes. I read your project details. I have implemented similar Salesforce projects and can help with this requirment. we are a passionate team of salesforce certified admin and developer's.? After a proper understanding of your requirements, I thought I am the best for you. please check my profile and shared recent review so you get an idea about my work. Believe me, I’m sure that I will satisfy you 100%. Best Work In Cost-Effective Time. We always deliver 100% and provide ongoing Salesforce support even after project completion. Flexible and available as per the client's schedule. I’m looking forward to having a chat with you so please feel free to message me anytime. Have a good day... Thank You:

@Appworldz

Hi, I’m Sahanaj. This is a very familiar Salesforce CTI integration pattern—I’ve handled Apex REST, Open CTI, Call Center/Softphone, Screen Flows, E.164 normalization and duplicate matching in production environments. I can own the full 20–40 hour build: CXone inbound lookup → Lead/Contact/Account matching → guided unknown-caller capture → campaign attribution → recording/source fields, with Postman validation and sandbox-to-production deployment. Timeline: 3–5 days Fixed price: $500 USD I’ll also make the endpoint lightweight and secure enough for the <32KB / sub-2-second response requirement. If you share the managed package details, I can start immediately.

@maxscender

I can help you. This is a straightforward CTI build if you stick to the existing managed package and avoid over-engineering. I'll configure the Call Center and Softphone Layout first, then build the Apex REST endpoint as a thin lookup service—no client certs, response compressed and field-limited to stay under 32k. I'll standardize phone numbers to +1 E.164 at the point of entry, then rely on duplicate/matching rules with indexed fields for reliable caller ID. For unknown callers, I'll build a Screen Flow that captures the essentials and creates a Lead on save, tagging it with the dialed number and campaign from a custom field. I'll validate the full flow with Postman against sandbox, then work with your admin team to deploy. I've done NICE CXone integrations and know the specific payloads and callbacks it expects from Open CTI. This will work, not just on paper.

@mahads31

As an experienced developer with a proven track record in API development, I am confident I can deliver exactly what you need for your Salesforce CTI Integration project. My proficiency in Open CTI and Call Center configuration, Screen Flows, duplicate and matching rules aligns perfectly with the requirements of this assignment. Building on this, I am well-versed with platforms similar to NICE CXone and RingCentral Contact Center that makes me even more equipped to tackle the complexities that may arise in integrating your RingCentral platform with Salesforce Sales Cloud. Throughout my career, I have consistently focused on transforming complex requirements into clean and scalable systems designed for long-term business growth, a skill we have in common since you are also looking for an integrator who is not just about the present but also creating systems compatible with future scalability needs. This commitment to quality and forward-looking perspective has endeared me to not only growing businesses but also startups seeking reliable, efficient and high-impact digital products. Ultimately, my goal is to build technology that grows simultaneously with your business while solving real-world problems effectively and reliably. With me on the job, you can expect thoroughness in every aspect from Apex REST endpoint design to Postman collection testing and deployment.

@emilesd617

Hi, I am a Salesforce integration developer with 8 years of rich experience in software development, with a background in API integrations, telephony workflows, and CRM automation. I am familiar with Apex REST, Salesforce Open CTI, Call Center configuration, Softphone Layouts, Screen Flows, duplicate and matching rules, Postman, E.164 normalization, and lead/campaign automation. I can build the inbound-call lookup flow, create unknown callers as Leads, pass the dialed number for campaign attribution, and configure the CTI components so the full process works cleanly in sandbox before production deployment. I'm an individual freelancer and can work on any time zone you want. Please contact me with the best time for you to have a quick chat. Looking forward to discussing more details. Thanks. Emile.

@ahmadayaz

I propose integrating RingCentral Contact Center with Salesforce Sales Cloud, leveraging my expertise in Apex REST, Open CTI, and Call Center configuration within 20 to 40 hours. I will create a secure Apex REST endpoint, standardize phone data, enhance caller matching accuracy, and streamline lead generation. By designing a user-friendly interface with Screen Flows and custom fields, I will ensure seamless integration with NICE CXone or RingCentral. Meticulous testing using Postman will guarantee flawless functionality in sandbox and production environments. Comprehensive documentation and training will be provided for seamless handover and continued maintenance. Let's work together for your organization's success.

@alirashdi26

Hello, With over a decade of experience as a full-stack developer and extensive knowledge in API development, I believe I'm the ideal choice for your project. My expertise stretches across popular languages such as PHP, JavaScript, and Python, which gives me a strong foundation to work with Apex REST and Open CTI. I've also worked with VoIP systems, which aligns well with your project requirements. I bring more than just code to the table - my experience with various databases (SQL, NoSQL) means I can effortlessly handle data-intensive tasks and ensure seamless integration. Moreover, using NICE CXone and RingCentral Contact Center has already been added to my repertoire. I appreciate you opted for an experienced developer because Salesforce CTI Integration is nuanced work that needs problem-solving skills. In my career so far, I've built interactive front-end functionalities, complex back-end structures, and seamlessly integrated APIs for various platforms - similar to what's required here. Lastly, my commitment to rigorous testing in sandbox environments confirms that your project will be foolproof before the final launch. Rest assured, your deliverables aligning exactly with your requirements is my top priority. With me on board, you're not only getting a professional who understands the software but also someone who gets the bigger picture of your business needs and can navigate through technical complexities to deliver it on time and within budget. Thanks!

@Cruz1217

Phone numbers arriving from CXone often come in local format, which can break the +1 E.164 matching you need. I'll start by normalizing every inbound number in the Apex REST endpoint before the duplicate check runs. Then I'll wire the Open CTI layout to pull the matching Lead, Contact or Account and launch the guided screen when no record exists. A common mistake is relying on a single duplicate rule that only checks raw phone strings, causing missed matches when callers use different formats. You can expect reliable caller pop ups, new leads created automatically, and a public endpoint that stays under the 32k limit, all verified with Postman.

@ahmaddar2970

Excited to take this on. The scope is crisp and nicely practical: make CXone and Salesforce shake hands, keep the agent view clean, and make unknown callers glide into a guided Lead flow without drama. I can own the full build for the next 20-40 hours: Open CTI, Call Center and Softphone Layout setup with your managed package, Apex REST lookup endpoint for inbound calls, +1 E.164 normalization, duplicate and matching rules, Screen Flow, custom Lead fields, Postman validation, sandbox testing, and deployment support alongside your admin team. I’ll keep the endpoint lean for the 32k response limit and structure the solution so it’s easy to hand off, maintain, and extend. Clear, tidy, production-minded work with no unnecessary flourishes, just the right ones.

@carlosd178

Hello, As a result of a detailed review of your project requirements, I fully understand the inbound-call workflow you need between NICE CXone/RingCentral Contact Center and Salesforce Sales Cloud, including caller matching, unknown-caller lead capture, campaign attribution, and production deployment. I have experience with Salesforce Apex REST, Open CTI, Call Center configuration, Screen Flows, duplicate/matching rules, API integration, and Postman testing, and I'm available to start immediately. In my opinion, the key challenge is making caller matching reliable and fast while keeping the public REST response compact and secure. I would normalize all phone numbers to +1 E.164, build the Apex REST lookup endpoint for Lead/Contact/Account matching, configure CTI/Softphone Layout, create the guided Lead Screen Flow, add dialed-number/source/recording/campaign fields, and validate all paths in Postman before sandbox-to-production deployment. I have a couple of quick questions. • Is the NICE CXone managed package already installed and working in your sandbox? • Do you already have the dialed-number-to-campaign mapping rules defined? I would be glad to discuss further details and can work within the requested 20–40 hour window. Best regards, Carlos.

@melopgabriel

Hi, this is a clean CTI build: inbound calls need to resolve the right Salesforce record fast, and unknown callers should drop into a guided Lead capture without friction. I’ve built Salesforce integrations around Apex REST, Open CTI, Screen Flows, and duplicate/matching rules, including phone normalization and agent-side call handling. I’d keep your managed package intact and wire the CXone lookup endpoint to return a compact, public-facing response under 32k. My approach is straightforward: standardize numbers to +1 E.164, configure the Call Center and Softphone Layout, build the REST lookup and Postman tests, then create the Flow and Lead fields for dialed number, campaign, and recording link. I’ll validate in sandbox and leave short hand-off notes for your admin team. If you want this owned end-to-end, I can get started right away. Best regards, Gabriel

@amit210279

Hi, **Understanding of the Project:** I understand you need a Salesforce CTI integration that connects your phone/telephony system with Salesforce, allowing users to manage calls directly within Salesforce and automatically capture relevant call information. **My Solution:** I can develop the integration using Salesforce APIs, Apex, Lightning components, and the required CTI/telephony APIs. I can implement click-to-call, inbound call handling, screen pops, caller identification, call logging, call disposition, recordings/links where supported, and integration with relevant Salesforce objects. I’ll also handle authentication, error handling, testing, and documentation. **A Few Questions:** 1. Which CTI/telephony provider are you using, such as Twilio, RingCentral, Amazon Connect, or another system? 2. Which Salesforce edition and objects need to be integrated? 3. Do you already have API documentation and credentials/sandbox access? I’m ready to review the existing Salesforce setup and define the integration workflow. **Please initiate chat with me here in Freelancer chat.** Warm Regards, **Amit**

@manthank44

⚠️ If you're not happy, you don’t pay. ⚠️ Hi there, Thank you for sharing your detailed project brief. I understand your need to integrate RingCentral Contact Center with Salesforce Sales Cloud. I can build your integration using Apex REST, Open CTI, and Salesforce configurations with a scalable, efficient design. I will deliver: • Apex REST endpoint and Postman collection • Open CTI and Softphone Layout configuration • Custom Screen Flow for lead capture • Standardized duplicate and matching rules • Custom fields for dialed number, recording link, and source • Thorough testing in sandbox, followed by a smooth production deployment You will also receive: • Short hand-off notes for your team I am confident I can execute your vision professionally and efficiently. Looking forward to discussing timeline and next steps. Best regards, Manthan

@bojans9

Hello, "On every inbound call, surface the matching Lead, Contact or Account to the agent" – you need the call data to instantly pull the right record and create a lead when unknown. I’ll expose a public Apex REST service that normalizes the number to E.164, applies your duplicate‑matching rules, and returns a JSON payload under 32 KB, then configure Open CTI and the softphone layout in the managed package to display the record and launch the screen flow. Will the CXone webhook include the raw caller number or already formatted E.164? Looking forward to working with you. Bojan

@husainahmed2000

Hi There!!! Connecting RingCentral Contact Center to Salesforce Sales Cloud sounds like a well scoped integration, and what you need is Open CTI, Call Center and Softphone Layout configured using your existing managed package so no custom adapter gets built unnecessarily, while inbound calls surface matching Leads, Contacts or Accounts instantly. An Apex REST lookup endpoint can be built for CXone to call on each inbound interaction, with phone data standardized to plus one E.164 format and proper duplicate and matching rules set up so caller matching stays accurate every time. The Screen Flow along with custom Lead fields for dialled number, recording link, source and campaign will capture unknown caller details cleanly on save, and the whole setup will be validated through Postman before moving from sandbox testing into production with your admin team. A public facing endpoint under the 32k response limit, complete with a Postman collection and short hand-off notes, will round out the delivery so everything stays easy to maintain afterward. Let's connect over a quick chat to review the existing managed package and current CXone configuration. Best Regards, Hussain Ahmed Questions: 1. Is the managed package for Open CTI already installed in the org? 2. Do you have sandbox access ready for initial testing? 3. Are the duplicate and matching rules currently in place or need to be built?

@codeandcommand

Connecting NICE CXone to Salesforce for CTI usually comes down to the Open CTI or Service Cloud Voice adapter and getting screen pops and call logging mapped correctly. I have handled REST API integrations like this before and can start today. Rough estimate is 2 to 3 days based on the post, final scope and price will firm up once we go through your CXone setup together. Want to jump on a quick call?

@infovergetech

Hello There, Couple of quick question: * **Should the incoming call automatically find the right Lead, Contact, or Account using normalized E.164 phone numbers, with an immediate fallback to a guided Lead-creation screen when no match is found?** * **Do you already have the NICE CXone/RingCentral managed package configured in the Salesforce sandbox, so we can focus directly on the Apex REST endpoint, Open CTI/Softphone setup, Screen Flow, matching rules, and end-to-end call testing?** We have experience in **integrating NICE CXone/RingCentral Contact Center with Salesforce Sales Cloud using Apex REST, Open CTI, Call Center and Softphone configuration, Screen Flows, E.164 phone normalization, duplicate/matching rules, campaign attribution, and automated Lead/Contact/Account lookup.** Our company has 17+ years experience in IT service development. You might see our profile is new, but not new in this business. Kindly open the chatroom, we can discuss your requirement in detail. Also release the payment once we are finish the task as you prefer. Give us a opportunity and we won't fail you. Thanks, Sandeep K.

@nicolasarmandoc

Hi, I’ve worked with Salesforce Apex integrations, REST endpoints, Open CTI, Screen Flows, and CRM data matching, and this is the kind of integration where careful phone normalization and response handling matter just as much as the CTI configuration. Does your existing CXone managed package already define the exact request and response payload expected by the Apex REST endpoint? I’d configure the existing Call Center, Open CTI, and Softphone Layout without introducing a custom adapter, then build the Apex REST endpoint around the CXone payload. I’d normalize inbound numbers to E.164 before matching Leads, Contacts, and Accounts, with duplicate and matching rules designed around that normalized value. For unknown callers, I’d connect the CTI flow to a guided Screen Flow that captures the required Lead fields and campaign information. I’d validate the endpoint and edge cases through Postman in sandbox, then support the production deployment with your admin team. Thank you. Nicolas

@christech1117

Hello! I went through your brief for "Salesforce CTI Integration Developer". I'm a senior engineer (11+ yrs) specialized in API integration (REST/webhooks/OAuth, connecting third-party services end to end) — exactly what this needs. I've shipped my own products end to end and focus on reliable, maintainable delivery. How I'd approach it: 1) Quick chat to lock the exact scope and edge cases 2) Build in small, testable steps so you see progress early 3) Clean handover with docs I'm available to start now and I keep clients updated via chat. Let me know your questions. Best, Chris