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Project Title Guest Services Platform - Tablet Solution Integrated with INNCOM by Honeywell for Hotel. Solution will work on Tablet and Hotel TV through Set-Top Box. Project Overview We are looking for an experienced developer/team to design and develop a tablet-based Guest Services Platform for hotel guest rooms. The tablet will be wall-mounted in each room and will act as the main interface for guests to control room functions and access hotel services. Guest can also access the platform using Room TV. The system must be fully integrated with INNCOM by Honeywell for room controls and with our PMS for guest data, billing, and events. Key Requirements Integration: RS485 / IP Gateway to INNCOM by Honeywell BMS Core Functionalities A. Room Controls - via INNCOM Integration Lights On/Off + Dimming AC / HVAC Control: Temp, Mode, Fan Speed Curtains / DND / MUR / Make Room Scene modes: Welcome, Sleep, Movie, Leave B. TV Controls Power, Volume, Channel, Source TV Guide / EPG Cast / Screen Mirroring C. Hotel Services Restaurant Reservations: Browse menu, book table, time, pax. Push to F&B Spa Bookings: View services, book appointment, add to room bill In Room Dining: Full menu, order, special instructions. Order goes to POS and charged to room Housekeeping: Request Cleaning, Towels, Maintenance. Real-time status View Bill: Live folio from PMS. Option for Express Check-out Compendium: Hotel info, facilities timing, WiFi, city guide for Jeddah, map, emergency contacts D. PMS-related Events Auto Welcome Screen: Guest Name, Room No, Arrival/Departure dates from PMS Auto Check-out: Wipe guest data + reset tablet on checkout Auto Language: Based on guest nationality in PMS. Arabic + English minimum E. Utility Functionality Kaba Finder: Lost key card locator / instructions World Clock: Multiple time zones Weather: Current weather in Jeddah Messages: Hotel announcements / Upsell messages from front desk Technical Requirements Platform: Android 11+ native app OR React Native / Flutter for cross-platform Backend: Node.js / Laravel /.NET API Database: MySQL / PostgreSQL INNCOM Integration: Must use INNCOM WS Server API / BACnet IP to control room devices PMS Integration: REST API with PMS. Examples: Opera, Cloudbeds, Protel. Must support: Guest Check-in/out, Folio, Post charges Admin Dashboard: Web portal to manage tablets, menus, services, push notifications, view analytics Security: Data encryption, Auto wipe on checkout, Kiosk mode to lock tablet Multi-language: Arabic RTL + English LTR Admin Panel Requirements Add/Edit Room Services, Menu, Spa services Push messages/notifications to rooms View service requests and status Manage users and permissions Analytics: Most used services, revenue from IRD/Spa Deliverables Source code + documentation Admin Dashboard web app INNCOM + PMS Integration module with API docs Tablet UI/UX design files - Figma Installation guide + Training video 3 months bug-fix support after go-live Ideal Candidate Skills Proven experience in Hotel Tech / Hospitality software Experience with INNCOM by Honeywell integration is a big plus Experience with PMS API integration Strong in Android / React Native / Flutter Experience with Kiosk mode and device management MDM Portfolio of similar tablet / IPTV / in-room systems Project Scope & Timeline Phase 1: UI/UX + Admin Panel + Mock data - 3 weeks Phase 2: INNCOM + PMS Integration + Core functions - 6 weeks Phase 3: Testing, Deployment on 10 pilot rooms - 2 weeks Total: ∼11 weeks
Project ID: 40581445
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181 freelancers are bidding on average $3,954 USD for this job

Hi, This is Elias from Miami. I reviewed your requirements and understand you're building a hotel guest services platform that unifies room controls, hotel services, PMS data, and TV access into a single tablet and IPTV experience. The biggest challenge is making multiple systems work reliably together. INNCOM, PMS, POS, and TV integrations all need to stay synchronized while ensuring guest data is isolated, secure, and automatically wiped at checkout. Building the platform around a modular API layer is key for long-term maintenance and future integrations. I have experience developing enterprise web/mobile platforms, third-party API integrations, admin dashboards, and IoT-style control systems. I'd approach this with a Flutter app, a Node.js API, PostgreSQL, and a web-based admin portal, keeping each integration as an independent service for easier testing and future expansion. I have a few questions: Q1 – Which PMS will be used for the pilot (Opera, Cloudbeds, Protel, or another system)? Q2 – Do you already have access to the INNCOM WS Server/API documentation and a test environment? Q3 – Will the TV interface use the same backend APIs as the tablet, or does the set-top box have its own SDK? Looking forward to hearing from you.
$4,000 USD in 7 days
8.7
8.7

Hello!=====>>>>>I have experience building hospitality platforms with custom admin dashboards, Android/Flutter applications, API integrations, and IoT/device control systems, including PMS and third-party service integrations. ======>>>>>> I can deliver a scalable guest services platform with seamless room automation and hotel service workflows. Which PMS are you currently using (Opera, Cloudbeds, Protel, or another system), and do you already have access to the INNCOM WS Server/BACnet API documentation? Thanks!! Parminder
$4,001 USD in 6 days
7.9
7.9

Dear , We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time. We are 25 years in this business and our technical specialists have strong experience in .NET, Android, MySQL, Node.js, PostgreSQL, Laravel, Web Development, React Native, Flutter, API Development and other technologies relevant to your project. Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews. Please contact us via Freelancer Chat to discuss your project in details. Best regards, Sales department Tangram Canada Inc.
$4,267 USD in 5 days
8.5
8.5

I can help with this, Hi, I will deliver a wall mounted tablet app integrated with INNCOM by Honeywell via the WS Server API over RS485/IP, covering lights, HVAC, curtains, DND/MUR, and scene modes (Welcome, Sleep, Movie, Leave). Alongside that: the in room dining flow pushing orders to POS, spa and restaurant booking, live folio from your PMS, and the auto welcome/checkout cycle tied to guest check in data. On a recent hotel in room project, building the INNCOM command layer as a standalone service made pilot room rollout far smoother because each tablet only needed a room ID config change. Questions: 1) Which PMS are you running (Opera, Cloudbeds, Protel)? That determines the folio and posting endpoints I will build against. Looking forward to discussing further. Best regards, Kamran
$3,438 USD in 30 days
8.4
8.4

Hi, ★★★ Node.js / MySql Expert ★★★ I have extensive experience in developing complex systems like the Guest Services Platform you need. I will utilize Node.js for the backend to ensure smooth integration with INNCOM and your PMS. MySQL will be used for efficient data management and retrieval. The project will be divided into phases, starting with the UI/UX design and admin panel, followed by the integration of core functionalities. I will ensure that the tablet interface is user-friendly and meets all your requirements. You can review my previous projects, client feedback, and portfolio here: https://www.freelancer.com/u/techplusintl Could you clarify if there are any specific design preferences for the tablet UI? Happy to discuss the details.
$5,000 USD in 80 days
8.0
8.0

As an expert in hotel tech solutions and integration, I propose creating a seamless tablet solution that integrates with INNCOM by Honeywell and your PMS system. The platform will focus on enhancing guest experience by facilitating room controls, TV functionality, and hotel services. We will ensure technical requirements, security, scalability, and multi-language support. Our partnership will cover UI/UX design, backend development, integration with INNCOM and PMS systems, and post-launch support. Let's collaborate to revolutionize guest services in 11 weeks.
$4,500 USD in 5 days
7.6
7.6

Hi there, We’ve developed similar solutions for hotels, including a fully integrated guest app that connects with room controls, TV, and other hotel services. Our experience with INNCOM and other BMS systems means we can deliver a reliable, production-ready solution. We also have a dedicated team of UI/UX designers who can create engaging, user-friendly interfaces that enhance the overall experience. Let’s schedule a 10-minute introductory call to discuss your project in more detail and see if I’m the right fit for your needs. Feel free to message me anytime—I usually respond within 10 minutes. I’m eager to learn more about your exciting project. Best regards, Adil
$4,303.97 USD in 21 days
7.5
7.5

The biggest risk here isn't building the tablet UI, it's keeping the room state, PMS events, and INNCOM controls in sync so guests never see stale data or trigger the wrong room actions after check-in or checkout. I'd start by validating the integration points first, especially the INNCOM WS Server API/BACnet communication and the PMS event flow, because those drive almost every feature in the platform. I'd keep the room-control layer separate from hotel services so device commands, billing, and service requests remain independent and easier to maintain. For the tablet, kiosk mode needs more than locking the launcher—it should also recover cleanly after power loss or unexpected app restarts. The admin portal can then manage content, notifications, and tablet status without affecting the control layer. One question: has the PMS already been selected (Opera, Cloudbeds, Protel, or another system), or should the integration module be designed to support multiple PMS providers from the start?
$4,444 USD in 33 days
6.6
6.6

Your INNCOM integration will fail if the RS485-to-IP gateway cannot handle concurrent requests from 50+ tablets during peak check-in hours. This creates a single point of failure that will lock guests out of basic room controls. Quick questions - what's your current PMS vendor and their API rate limit structure? And are you planning MDM enrollment for the tablets or relying on kiosk mode lockdown only? Here is the architectural approach: - INNCOM INTEGRATION: Build a middleware queue system using Node.js + Redis to batch RS485 commands and prevent gateway overload during simultaneous room control requests across multiple floors. - PMS SYNC: Implement webhook listeners for real-time check-in/out events instead of polling, ensuring instant guest data refresh and auto-wipe on checkout without 5-minute delays that expose previous guest data. - TABLET LOCKDOWN: Deploy Android Enterprise kiosk mode with custom launcher to block settings access, plus OTA update pipeline so you can push fixes to all 200+ rooms without physical access. I've built similar in-room control systems for 2 hotel chains that integrated with legacy BMS hardware and scaled to 300+ rooms without downtime. Let's schedule a 20-minute technical call to review your INNCOM gateway specs and PMS API documentation before you commit to architecture.
$3,600 USD in 30 days
7.3
7.3

⭐⭐⭐⭐⭐ Build an Integrated Guest Services Platform for Hotels ❇️ Hi My Friend, I hope you're doing well. I've reviewed your project details and see you are looking for a developer to create a tablet-based Guest Services Platform for hotel rooms. You don’t need to look any further; Zohaib is here to assist you! My team has successfully completed 50+ similar projects in hotel technology. I will ensure seamless integration with INNCOM by Honeywell and your PMS for efficient guest service management. ➡️ Why Me? I can easily create your Guest Services Platform as I have 5 years of experience in hotel tech, focusing on integration, UI/UX design, and backend development. My expertise includes Android, React Native, and PMS API integration. Besides, I have a strong grip on data security and device management. ➡️ Let's have a quick chat to discuss your project in detail. I can share samples of my previous work and show how I can bring your vision to life! ➡️ Skills & Experience: ✅ Android Development ✅ React Native ✅ Flutter ✅ Node.js ✅ Laravel ✅ MySQL ✅ PostgreSQL ✅ PMS Integration ✅ INNCOM Integration ✅ UI/UX Design ✅ Kiosk Mode ✅ Device Management Waiting for your response! Best Regards, Zohaib
$3,400 USD in 2 days
6.6
6.6

Hello! As per your project post, you are looking to build an Guest Services Platform for hotels that operates on wall mounted tablets and hotel TVs through a set top box. The platform will integrate with INNCOM by Honeywell for room automation and the PMS for guest information, billing, and hotel operations, providing guests with a seamless in room digital experience while giving hotel staff a centralized management system. My focus will be on developing a scalable platform with real time INNCOM integration for lighting, HVAC, curtains, DND, MUR, and scene controls, along with hotel service modules including restaurant reservations, spa bookings, in room dining, housekeeping requests, live billing, express checkout, hotel compendium, multilingual support, guest personalization, notifications, and a comprehensive admin panel for managing services, content, analytics, and user permissions. I specialize in Flutter, React, Node.js, IoT integrations, enterprise dashboards, hospitality solutions, REST APIs, real time systems, and secure cloud based applications. My priority is to build a reliable, high performance platform that enhances the guest experience while streamlining hotel operations. Let's connect to discuss your hotel ecosystem, hardware integrations, and implementation roadmap so we can build a premium guest services platform. Best regards, Nikita Gupta
$3,000 USD in 45 days
6.1
6.1

Hi, I understand this is a wall-mounted tablet and TV-based guest services hub, integrated with INNCOM by Honeywell and PMS for folio and charges. I’ve delivered in-room systems that unify device controls, TV interfaces, and service requests with admin oversight and rollout planning. Execution: I’d start by validating PMS to INNCOM flow, map room state, and implement core controls (lights, HVAC, curtains, TV, and hotel services) with a lean admin panel for menus and push messages. Validation would center on pilot rooms and live logs. Technical risk: state syncing across RS485/IP gateways and BACnet can drift under load; we’ll implement reconciliation and watchdogs. Two clarification questions: 1) What is the pilot scope (rooms/floors) and expected gateway load? 2) How should data wipe and language switching occur if a guest changes mid-stay? If we're aligned, I can outline the implementation phases before kickoff. Best regards, Brandon
$4,000 USD in 20 days
5.8
5.8

Hi there, Facing the challenge of seamlessly integrating an advanced Guest Services Platform into your hotel rooms? Without expert development, functionality issues could arise, affecting guest experience and operational efficiency. Leveraging my extensive experience in hotel tech and integration with systems like INNCOM by Honeywell, I'm poised to deliver a robust, user-friendly solution that enhances guest interactions and streamlines room controls. Here are my questions to ensure aligned expectations: 1. Which specific PMS are you currently using, and are there any unique integration requirements we should be aware of? 2. Do you have design preferences or existing branding guidelines for the tablet UI/UX that we need to incorporate? Let's discuss your project now!
$4,000 USD in 50 days
6.0
6.0

Hello, Do you have a preferred tech stack between Android native or cross-platform like React Native/Flutter? Is there a specific PMS you are currently using or planning to integrate with? Excited about building this Guest Services Platform! To make the integration seamless, I'll focus on ensuring a smooth communication flow between the INNCOM system and your PMS. Handling the multilingual support efficiently will be essential, and I plan to prioritize this to enhance guest experience. I'll send examples of similar projects in chat. I'd love to discuss the timeline and project costs after we've reviewed the details together. Looking forward to collaborating, let's chat soon to get started!
$3,000 USD in 22 days
6.0
6.0

This project combines several complex integrations, but my experience building hotel guest interfaces with PMS and room automation means I can deliver a smooth solution. For INNCOM integration, do you prefer using BACnet IP or the WS Server API? That helps clarify device communication early. I suggest starting with a React Native app for flexibility across tablets and easy adaptation to the TV set-top box UI. The admin panel can be a web app built with a straightforward Laravel backend to manage services, notifications, and user roles efficiently. I’ve helped a hotel implement in-room controls tied to their PMS, including scene modes and live billing updates, which reduced guest requests and sped checkouts. For security, configuring kiosk mode and auto data wipes on checkout is a quick win based on prior setups. How do you plan to handle real-time order and housekeeping status updates? Using webhooks or polling can impact performance differently, so it’s good to decide early. I’m ready to begin Phase 1 immediately and deliver clean UI/UX mockups with admin features on schedule.
$3,000 USD in 7 days
5.8
5.8

Hi, I have reviewed your requirements and have extensive experience building hotel management, booking, ERP, IoT-integrated, and enterprise SaaS platforms with PMS integrations, admin dashboards, mobile apps, and real-time APIs. In my career journey I have worked on 30+ GDS/API integrations. We can develop a secure tablet/TV guest services platform with INNCOM & PMS integration, room controls, hotel services, billing, multilingual support (Arabic/English), kiosk mode, and a centralized admin dashboard. Question: Which PMS are you using (Opera, Protel, Cloudbeds, or another system)? I'm available to start immediately. It's always better to speak than to text. Let's talk! Thanks, Manoj
$3,000 USD in 27 days
6.1
6.1

Hi, I reviewed your project: Guest Services Platform - Tablet Solution Integrated with INNCOM by Honeywell for Hotel. Solution will work on Tablet and Hotel TV through Set-Top Box. . I can build a scalable SaaS or business application with user roles, admin dashboard, subscriptions/billing, secure APIs, database structure, reporting, and cloud deployment. I focus on clean architecture, maintainable code, clear milestones, and long-term support. Please message me so I can understand your required modules, user flow, timeline, and preferred technology stack. Portfolio: https://www.freelancer.com/u/irfanui Regards, Mohammad 4th Dimension Partners
$4,400 USD in 10 days
5.6
5.6

Hello With 9 years of experience in hospitality technology, IoT integrations, mobile applications, and enterprise software development, I can deliver a complete Guest Services Platform integrated with INNCOM by Honeywell and your PMS ecosystem. My expertise includes Flutter, React Native, Node.js, Laravel, PostgreSQL, Android Kiosk applications, API integrations, and cloud infrastructure, making me well suited for complex hotel automation projects. Proposed Technology Stack Frontend: Flutter (Tablet, Android TV & future iOS compatibility) Backend: Node.js or Laravel APIs Database: PostgreSQL Admin Portal: React.js + Role-Based Access Infrastructure: AWS with secure API architecture Key Deliverables ✔ INNCOM integration via WS Server API/BACnet IP ✔ PMS integrations (Opera, Cloudbeds, Protel) ✔ Room controls, TV controls, IRD, Spa, Housekeeping, Billing & Compendium ✔ Multi-language support (Arabic RTL & English LTR) ✔ Android Kiosk Mode with auto wipe on checkout ✔ Web-based Admin Dashboard and Analytics ✔ Figma UI/UX design files ✔ Documentation, deployment guide, and training videos ✔ 3 months post-launch support I am comfortable with your 11-week implementation timeline and would be happy to discuss architecture, milestones, and integration strategy in more detail. Regards, Mohit Gupta
$3,000 USD in 35 days
5.3
5.3

I am highly interested in developing the Guest Services Platform for your hotel project. I have extensive experience in high stakes hospitality technology including systems that bridge hardware and software. My team specializes in building cross platform applications using React Native and Flutter which ensures seamless performance on both dedicated tablets and set top boxes for hotel televisions. We have successfully completed API integrations with industrial IoT systems similar to Honeywell INNCOM for smart room controls including lighting, climate, and occupancy sensors. Our backend expertise in Node. js and Laravel allows us to build robust sync layers between guest devices and the hotel management system.
$3,000 USD in 7 days
5.4
5.4

Hi, the core challenge here isn't the tablet UI, it's getting a stable two-way link between your app and INNCOM's controller network (room status, thermostat, lighting) that stays synced across both the tablet and the TV/STB session without lag or state conflicts. I'd start by mapping INNCOM's API/BACnet gateway endpoints and building a small proof-of-concept that reliably reads and writes one room's status, that's the safe first step before scaling to the full guest services menu. Once that's confirmed, I'll build the app in Flutter so tablet and STB share one codebase, with a Node.js/Laravel backend handling room state, service requests and content, backed by PostgreSQL for reliability under concurrent guest sessions. Then I'll run it across a few test rooms to confirm sync speed and handle edge cases like dropped connections before rolling out property-wide. Timeline is around 3 weeks given the INNCOM integration work and dual-device testing. Do you already have INNCOM's API/BACnet documentation and gateway access, or is that something we'd need to request from Honeywell first? Regards, Imtiaz, SecureTechs
$3,000 USD in 7 days
4.7
4.7

Jeddah, Saudi Arabia
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₹750-1250 INR / hour
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