IVR QA Automation Engineer Needed- 35k to 50k

@ukokab

✅ I am a QA Automation Engineer with hands‑on experience of more than 10 years both in manual and automation testing as well as in AI automation tools to improve test automation. I can work 3+ hours daily and cover US time zones. Test Automation/QA Projects https://www.freelancer.com/portfolio-items/11135641-automation-and-manual-testing https://www.freelancer.com/portfolio-items/11135621-test-automation-project https://www.freelancer.com/u/ukokab?review_context_id=40153166&review_type=project&sb=t Manual Test/QA https://www.freelancer.com/u/ukokab?review_context_id=40180555&review_type=project&sb=t https://www.freelancer.com/u/ukokab?review_context_id=40153166&review_type=project&sb=t https://www.freelancer.com/portfolio-items/11342972-qa-testing-and-ai-vibe-coding AI Workflow Automation https://www.freelancer.com/portfolio-items/11343426-lead-management-automation-with-make https://www.freelancer.com/portfolio-items/11350188-ai-video-generation-machine https://www.freelancer.com/portfolio-items/11139983-workflow-automation-n8n https://www.freelancer.com/portfolio-items/11430541-ai-powered-lead-nurturing-automation https://www.freelancer.com/portfolio-items/11430693-apollo-extraction-and-email-outreach https://www.freelancer.com/portfolio-items/11430341-linkedin-content-marketing-automatio https://www.freelancer.com/portfolio-items/11430239-content-marketing-automation Best, Usman K https://www.freelancer.com/u/ukokab

@cuyodigital

I looked at your project description and saw you need an IVR QA Automation Engineer with Genesys Cloud CX, Empirix Hammer, and Cyara automation experience. You can see representative examples of my work on my Freelancer profile at https://www.freelancer.com/u/cuyodigital. For the technical approach, I would build automated test scripts using Cyara and Hammer On Demand to validate IVR call flows including routing, DTMF, speech recognition, and ACD behavior . The testing would cover end-to-end customer journeys from number reachability through IVR menus to agent transfers, with AI tools integrated to accelerate script creation and optimize automation workflows . I would also set up scheduled regression tests to catch drift as your IVR environment changes over time . The deliverables include automated test scripts for your Genesys Cloud IVR flows, validation of routing and speech paths, integration with AI tools for automation improvement, and documentation for maintaining the test suite. . Let me know your answers. I can start right away. Ricardo

@Anika1802

Hey! Drawing from my extensive experience, I have honed my skills in various facets of software development, including AI and automation - skills that are crucial for the role of an IVR QA Automation Engineer. Over my 6+ years in this industry, I have had the invaluable opportunity to work with over 80 businesses globally, transforming their ideas into high-performance, reliable digital products. My approach places great emphasis on clean architecture, modern design and efficient execution, ensuring long-term success - making me an ideal fit for your project. I'm proficient in Genesys Cloud CX (IVR testing), Empirix Hammer demand on QA & Cyara automation, as well as IVR call flow validation; my experience extends beyond these prerequisites too. Not only am I adept at integrating AI tools for automation improvements—a skill that could be transformative for your project—I also understand the importance of being available during US time zones and a daily 3+ hours engagement. In terms of labor cost, my charges align perfectly with what you require - 35k to 50k rupees. I also place tremendous value on timely delivery and effective communication—traits that guarantee a smooth workflow and a high-quality output. Moreover, your project is compelling to me not just for its technical requirements, but because it holds the promise of greater efficiency and impact. And assuringly, these are ambitions we can deliver together!

@FizzaNadeemK

Hi, IVR systems only work reliably when every call path, DTMF input, and routing rule behaves consistently under real-world load, because even small mismatches in Genesys Cloud CX flows can directly impact customer experience and queue accuracy. With hands-on QA automation experience in complex systems and workflow validation, I focus on catching routing issues and speech recognition failures early rather than after production incidents. I’ve worked in structured QA environments where IVR call flow validation, test automation, and system-level verification were critical, and I’m familiar with tools and frameworks used in environments like Cyara and Empirix-style testing setups, along with leveraging automation and AI tools to improve test coverage and repeatability. I can support daily 3+ hour engagement in a US-aligned schedule, validate IVR flows end-to-end across routing, ACD, and DTMF scenarios, and ensure consistent regression coverage across updates so production call handling remains stable. Before we proceed, is your current IVR system already mapped into documented test cases, or will part of the initial work involve building the baseline test suite from scratch? Best regards, Fizza Nadeem K

@elijahhmonreal

Hi there, I just read your posting. It sounds like you need an experienced software engineer who can help build, improve, and maintain a reliable solution using Voice Talent, AI Development, Testing / QA and Automation. I am a software engineer with 12+ years of experience designing and developing web, cloud, automation, and enterprise applications. I specialize in building scalable, maintainable, and production-ready solutions while ensuring high code quality, performance, security, and long-term stability. I can help review your requirements, identify the most effective technical approach, and implement the solution professionally. Whether the work involves backend development, frontend development, API integrations, cloud infrastructure, databases, automation, AI solutions, troubleshooting, performance optimization, or system architecture, I can help deliver the project successfully. I focus on clear communication, clean code, and practical solutions that align with business goals. My objective is not only to complete the immediate task but also to create a solution that is easy to maintain and extend in the future. Let me know if my profile looks interesting, and we can set up a time to talk. Best regards, Elijah M.

@mobasherreza10

As an AI and Automation specialist, I'm excited to bring my diverse skills to meet your IVR QA Automation needs. I understand the importance of thoroughly testing and validating IVR call flows, and my proficiency in tools like Empirix Hammer demand on QA& Cyara automation set me apart from other candidates. My experience with Genesys Cloud CX and a deep understanding of routing, DTMF, speech, ACD further bolster my expertise in this area. Furthermore, I believe my competence in working with AI tools can greatly enhance your automation capabilities and make the process more efficient. Having hands-on knowledge with TensorFlow, PyTorch, Scikit-learn among others is invaluable when it comes to implementing automation improvements. Sounds like a perfect fit, right? !