WhatsApp AI Customer Assistant

I’m building a WhatsApp-based AI assistant whose sole focus is to answer customer queries in a consistently formal tone. The assistant must confidently cover three areas: detailed product information, live order status or tracking updates, and our return / refund policies. The solution has to: • Connect to WhatsApp through an approved API (Twilio, Meta Cloud API or a comparable gateway). • Pull real-time data from my existing product catalogue and order-management system so replies stay accurate. • Recognise when a question sits outside those three topics and hand the chat to a human agent. • Maintain a formal writing style in every generated response. Deliverables: 1. Fully documented source code or low-code workflow for the conversational logic and integrations. 2. Instructions for deployment on my server (Docker or bare metal) plus a step-by-step setup guide for the WhatsApp Business account. 3. A brief training or fine-tuning plan so I can update product, order and policy data myself. 4. One week of post-launch support to fix integration-related bugs. If you have prior experience with WhatsApp chatbots, NLP models, or retrieval-augmented generation, your insight will be invaluable. I’m ready to move quickly once I see a concise outline of your proposed tech stack and timeline.

Project ID: 40425438