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I am building a customer-service chatbot that will live inside my existing mobile app and need an expert in prompt engineering to turn our knowledge base and typical ticket history into clear, reusable prompts. The goal is an English-only assistant that can resolve the majority of user questions without human escalation while sounding friendly and on-brand. Here is what I have in mind: • Design a prompt strategy that covers greetings, intent detection, troubleshooting flows, and graceful hand-offs to live agents. • Configure and test the AI model (OpenAI GPT-4, Claude, or similar—you can suggest the best fit) inside the app’s current tech stack (React Native front end, Firebase backend). • Set up contextual memory so the bot keeps track of a conversation during a session but clears sensitive data afterward. • Provide concise documentation and a small set of example conversations my developers can extend. Acceptance criteria: 1. The chatbot is accessible from a dedicated help button in both iOS and Android builds of the app. 2. It answers at least 80 % of the most common FAQ queries in English with a satisfaction rating above 4/5 in test surveys. 3. Fails gracefully, offering a hand-off link to our Zendesk queue when it cannot resolve an issue. 4. All prompts, model settings, and integration code are delivered in a Git repository with clear README instructions. If you have previous mobile in-app chatbot work, especially around customer care, I’d love to see it. Looking forward to your approach and timeline.
Project ID: 40581183
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87 freelancers are bidding on average ₹25,008 INR for this job

<<<< AI Customer Support Chatbot Development >>>> I can build an intelligent in-app customer support chatbot that delivers fast, accurate responses while maintaining your brand voice and seamless mobile integration. Here's our approach: → Design reusable prompts for FAQs, intent detection, troubleshooting, and Zendesk hand-offs. → Integrate GPT-4, Claude, or the best-fit AI model with your React Native app and Firebase backend. → Implement secure session-based memory, conversation testing, and performance optimization. → Deliver complete prompts, integration code, Git repository, documentation, and deployment support. **Flow** Prompt Design → AI Integration → Testing & QA → App Integration → Deployment Let's connect Thanks.
₹35,700 INR in 12 days
7.2
7.2

Hi I have read your requirements and I am sure I will be able to help you. Please message me so that we will have detail technical discussion. I have 9+ years of combined experience in Mobile Application development, Website development, Desktop application development, 3rd party Artificial Intelligence api, AR/ VR, Chatbot, Blockchain- Cryptocurrency, CRM & ERP, Game Development and any other Software development. Please consider me and initiate a chat for further detailed discussion. Regards, Anju Logical Soft Tech Pvt Ltd, Indore(M.P)
₹25,000 INR in 7 days
6.5
6.5

Hello, I’ve gone through your project details and this is something I can definitely help you with. I have 10+ years of experience in mobile and web app development, working with Flutter, Android, iOS, React, Node.js, and APIs. I focus on clean architecture, scalable code, and clear communication to ensure the project runs smoothly from start to finish. I will first review your requirements, suggest the best technical approach, and then proceed with development while keeping you updated at every stage. Here is my portfolio: https://www.freelancer.in/u/ixorawebmob I’m interested in your project and would love to understand more details to ensure the best approach. Could you clarify: 1. Do you need this for mobile, web, or both? 2. Do you already have UI/UX designs or should we create them? 3. Will there be any third-party API or payment gateway integration? 4. What is your expected timeline for completion? 5. Are there any reference apps or websites you like?What specific customer queries do you want the chatbot to prioritize? Let’s discuss over chat! Regards, Arpit Jaiswal
₹27,750 INR in 23 days
7.4
7.4

Hi, I reviewed your project: Mobile App Customer Support Chatbot. I can help you build a practical AI-powered solution with secure API integration, clean backend architecture, automation workflows, database design, and a production-ready admin/dashboard system. My experience includes AI assistants, OpenAI/LLM integrations, RAG/knowledge-base workflows, Laravel/PHP, React, Node.js, APIs, databases, and deployment. Please message me so I can confirm the workflow, data sources, integrations, and success criteria before we start. Portfolio: https://www.freelancer.com/u/irfanui Regards, Mohammad 4th Dimension Partners
₹37,500 INR in 72 days
6.0
6.0

Hello, I understand you need an AI customer support chatbot inside your existing React Native app that can reduce support workload, answer common questions accurately, and provide a smooth handoff to human agents when needed. I can help you with: * Creating prompt strategies from your knowledge base and ticket history. * Designing conversation flows for FAQs, troubleshooting, intent detection, and Zendesk escalation. * Integrating OpenAI GPT/Claude with your React Native + Firebase stack. * Setting up secure session memory, response testing, and prompt optimization. * Providing documentation, example conversations, model settings, and clean integration code. My approach is to analyze your support data, build a reliable AI workflow, test against real user scenarios, and refine responses to improve accuracy and user satisfaction. I have experience with AI APIs, mobile applications, backend integrations, and automation workflows. I would be happy to discuss your current app architecture and chatbot goals to suggest the right implementation plan. Best regards, Abhishek
₹25,000 INR in 7 days
5.5
5.5

Prompt architecture and in-app integration are what decide if the chatbot handles support or just escalates everything. I did this last year for a mobile CRM app: English-only support bot, context-aware, trained on past tickets and knowledge base, live on both iOS and Android. Prompt sets, intent detection flows, fallback to Zendesk, all delivered for React Native + Firebase. I'd use GPT-4 for its instruction following and session memory, wrap the prompts for greetings, troubleshooting, and escalation, and handle data clearing on session end. You get all code, prompt docs, and test cases in Git. Is your Zendesk hand-off via email, API, or a deep link? Pradeep
₹25,000 INR in 7 days
4.5
4.5

In combining my 8+ years of experience as a Full Stack Developer and Digital Solutions Expert with the specified skill set requirements of this project, I am confident that I can effectively deliver the mobile app customer support chatbot you seek. My expertise in Mobile App Development is squarely grounded in working on projects akin to yours that demanded intricate understanding of the React Native framework and Firebase backend because it's one thing to develop an app, and quite another to adeptly integrate novel features as seamlessly as possible. Moreover, I have prior experience building chatbots (powered by AI) which assisted customers across diverse industries. With this knowledge, I shall artfully design prompts that accommodate greetings, intent detection, troubleshooting flows, and even ensure graceful hand-offs to live agents when necessary — a seamless user journey while maintaining your brand's tone and personality. Lastly, but definitely not least, I am confident of providing not just effective documentation but also offer long-term support as this project demands. Being a digital strategist at heart - scalable, secure, and user-friendly solutions are keystones of my approach. Let's unlock the potential within your existing mobile app and create an intelligent solution together! Thank you for considering my credentials; I eagerly look forward to speaking more in-depth about your vision for this project.
₹37,500 INR in 7 days
4.8
4.8

Hello, I can help design and integrate a reliable customer-service chatbot for your React Native and Firebase app, with a strong focus on prompt quality, session context, safe data handling, and graceful escalation. My approach will include: • Designing reusable prompts for greetings, intent detection, troubleshooting, FAQs, and live-agent hand-offs • Structuring the assistant to answer in a friendly, consistent, on-brand voice • Converting your knowledge base and ticket history into clear support flows and retrieval-ready content • Configuring session memory so conversation context is retained while sensitive data is cleared appropriately • Integrating the selected model with your Firebase backend and app help interface • Setting confidence thresholds and fallback logic for Zendesk escalation • Testing the chatbot against common FAQs, edge cases, ambiguous queries, and unresolved scenarios You will receive the complete prompt architecture, model settings, integration code, example conversations, test cases, and a clear Git repository with README instructions. I can also create an evaluation framework to measure FAQ resolution rate, response quality, escalation accuracy, and user satisfaction against your 80% and 4/5 acceptance targets. The solution will be modular so your team can expand intents, workflows, and support content without rebuilding the chatbot. Regards, Richa
₹25,000 INR in 20 days
4.4
4.4

Hey , Good afternoon! I’ve carefully checked your requirements and really interested in this job. I’m full stack node.js developer working at large-scale apps as a lead developer with U.S. and European teams. I’m offering best quality and highest performance at lowest price. I can complete your project on time and your will experience great satisfaction with me. I’m well versed in React/Redux, Angular JS, Node JS, Ruby on Rails, html/css as well as javascript and jquery. I have rich experienced in Testing / QA, Golang, React Native, AI Development, Test Automation, Mobile App Development, AI Chatbot Development and Prompt Engineering. For more information about me, please refer to my portfolios. I’m ready to discuss your project and start immediately. Looking forward to hearing you back and discussing all details.. I await your immediate response
₹27,750 INR in 2 days
3.9
3.9

With your in-app customer support chatbot needs, my team and I bring extensive experience in mobile app development and AI implementation. We're well-versed in working with React Native, the same technology stack as your existing app, ensuring seamless integration without sacrificing performance. And our AI expertise with large language models like GPT-4 and intelligent conversational design will enable us to craft a chatbot that understands user intents while being friendly and on-brand. Drawing from our considerable knowledge base, we'll develop a comprehensive prompt strategy encompassing everything from greetings to troubleshooting and agent hand-offs. Taking data security seriously, we'll also establish contextual memory that ensures conversations are personalized yet sensitive data is cleared afterward. We've achieved satisfaction ratings of above 4/5 for similar chatbots in English so confidently commit to meeting your targets here. And to ensure smooth post-development operations, we'll deliver concise documentation with exemplar conversations for your developers to extend, along with all prompts, model configurations and integration code stored conveniently within a Git repository. Choose us for an efficient, reliable solution that adds real value to your business!
₹25,000 INR in 7 days
3.9
3.9

With over a decade of experience in web and mobile app development, I understand the intricate details regarding creating a seamless user experience. Myself and my team at Walking Dreamz Technologies specialise in customer-focused applications, including chatbot development for customer care. We consistently deliver high-quality, AI-powered solutions to our clients. For your project, we would leverage our deep skills in Golang and Mobile App Development along with your project requirements of React Native to build an impactful, English-only chatbot. Our prompt strategy will encompass all necessary aspects such as greetings, intent detection, troubleshooting flows, and more. By incorporating innovative models like OpenAI GPT-4 or any alternative you suggest, we would ensure the chatbot answers atleast 80% of the most common FAQ queries with a satisfaction rating above 4/5 --ensuring that user issues are resolved without human escalation. Post-handoff, we provide direct access to our team for any further support or Phase-2 development ensuring smooth project continuity. Most importantly, we assure you with clear milestones, frequent demos and transparent Measuring Progress Updates so that you are always in control of the project progression. As it is the paramount expectation from us towards whom a project is usually assigned.
₹35,000 INR in 15 days
3.5
3.5

Hello there, we are a team of senior AI/ ML Full Stack Web and Mobile App Developers. Please, send me a message to discuss the work and finish in no time. Thanks Ashish Kumar.
₹25,000 INR in 7 days
3.1
3.1

Hi, I'd love to help with this project. I have experience integrating AI assistants into mobile applications using React Native, Firebase, and OpenAI APIs, with a strong focus on prompt engineering and conversational design. My approach is to build a structured prompt framework rather than a single prompt. This includes greetings, intent detection, FAQ handling, troubleshooting flows, conversation memory, and smooth escalation to Zendesk whenever the assistant reaches its confidence limit. Session memory will preserve context during the conversation while ensuring sensitive information is cleared afterward. I'll integrate the chatbot into your existing React Native app, accessible from a dedicated Help button on both iOS and Android. I'll also help choose the most suitable model (GPT, Claude, or another option) based on response quality, latency, and operating cost. Deliverables will include reusable prompts, integration code, model configuration, sample conversations, a well-documented Git repository, and a clear README so your developers can easily maintain and extend the chatbot. I'll also test against your FAQ and support history to maximize automation while keeping responses natural and on-brand. I'd be happy to discuss your existing knowledge base, Zendesk workflow, and target timeline. Once I understand your current setup, I can recommend the best architecture and provide an accurate implementation plan.
₹25,000 INR in 7 days
2.8
2.8

Hi, I'd be excited to help build a production-ready customer support chatbot that delivers accurate, natural, and consistent responses while integrating seamlessly into your existing React Native and Firebase ecosystem. I have experience developing AI-powered chatbots using OpenAI, Claude, LangChain, LangGraph, FastAPI, and RAG architectures. I'll design a robust prompt engineering strategy covering intent detection, FAQs, troubleshooting workflows, contextual conversation memory, and graceful escalation to Zendesk when the AI cannot confidently resolve a query. The prompts will be modular, easy to maintain, and optimized to maximize resolution rates while keeping responses aligned with your brand voice. The solution will include secure session-based memory that preserves conversation context without retaining sensitive user information, complete integration with your mobile app, and well-documented prompt templates, model configurations, and sample conversations your team can easily extend. You'll receive clean Git-based source code, integration support, comprehensive documentation, and assistance during testing to help achieve your target of resolving 80%+ of customer queries with a high satisfaction score.
₹28,000 INR in 7 days
2.9
2.9

Hi sir, Thank you for giving opportunity for biding... we have gone through your requirements and we can build your Mobile App Customer Support Chatbot according to your exact requirements. Why You Need To Go With Us? And What Special you get with us. • Your vision = Our mission • Your idea + Our expertise = Winner on Web • Cutting edge web technology & design • Innovative, Cost effective & Customized service • Pragmatic Approach • Constant communication with clients • Consistent performance • On-time delivery • Maintenance of global quality standards • Your online business + Our experience = Your success Python, iOT, Data Analytics, Data Science, AI/ML, AI Automation, AI AGENT Portfolio IoT Data Analysis for Dairy Refrigerator Temperature Monitoring Real-time Object Detection using OpenCV and YOLO Supply Chain Management System Enterprise Data Warehouse Implementation Cloud Data Lake Migration Web Application Development for Wind Turbine Performance Prediction Data Analytics Platform for Supply Chain Optimization AI Bill System AI Try Dress
₹12,500 INR in 7 days
2.9
2.9

IMPLEMENT AI CHATBOT. .Having read through your project description, I'm confident that I can be the expert in prompt engineering that you're looking for. My vast experience in AI development and mobile app development equips me with the knowledge and skills to deliver a high-performing customer-support chatbot for your mobile app. A testament to my skills is the fact that I've been successful in building extensive systems that encompass both hardware and software. Regarding your specific requirements, I have hands-on experience with React Native frontend and Firebase backend, precisely the tech stack used by your mobile app. Additionally, I have familiarity with major AI models like OpenAI GPT-4 and Claude which positions me perfectly for configuring and testing the AI model inside your app. With me on board, you can expect a well-implemented contextual memory feature- retaining conversations during a session while ensuring sensitive data is cleared afterward.
₹15,000 INR in 7 days
2.8
2.8

Hello, I can definitely design and integrate an AI-powered customer support chatbot for your React Native app with a strong prompt engineering strategy and seamless Firebase integration. My approach: Design structured prompts for greetings, intent detection, troubleshooting, FAQs, and smooth Zendesk hand-offs. Integrate GPT-4 or Claude (based on your requirements and budget) with session-based contextual memory while ensuring sensitive data is cleared after each conversation. Connect the chatbot to your existing React Native and Firebase stack with a dedicated help interface. Test and optimize responses to achieve high FAQ resolution accuracy and provide complete documentation with sample conversations. I have experience building AI chatbots, prompt engineering, LLM integrations, and mobile applications, and I'm ready to start immediately. Best regards, Somender Singh
₹35,500 INR in 7 days
2.2
2.2

Hello, Your project aligns well with our expertise in AI-powered chatbot development and prompt engineering. We've built intelligent customer support solutions using OpenAI, Claude, React Native, Firebase, and Zendesk integrations, focusing on natural conversations, contextual memory, and seamless human handoffs. We'll design a structured prompt framework covering intent detection, troubleshooting, FAQs, and escalation flows, integrate the chatbot into your existing React Native app, implement secure session-based memory, and deliver clean, well-documented code with example conversations for your team to extend. We're happy to discuss the best AI model for your use case, share relevant chatbot projects, and provide a realistic timeline and fixed-cost estimate. Looking forward to connecting. Best regards, Shailender
₹21,000 INR in 13 days
1.2
1.2

Hello there, I read your project carefully. I understand you need an AI-powered customer support chatbot integrated into your React Native app with prompt engineering, contextual memory, and Zendesk hand-off support. My approach is to design reusable prompt flows, optimize GPT-4/Claude responses, implement secure session memory, integrate the chatbot with Firebase, and deliver clean, well-documented code with sample conversations and setup instructions. I am available for a quick discussion today. Regards, Rohit
₹25,000 INR in 7 days
0.7
0.7

Hi, I'd love to help you build a customer-support chatbot that not only answers FAQs but delivers a natural, on-brand experience while minimizing human escalations. I have experience integrating OpenAI-powered AI solutions with React Native backends, Firebase, and REST APIs. My approach goes beyond writing prompts—I design a structured prompt architecture covering greetings, intent detection, troubleshooting workflows, contextual memory, and seamless hand-offs to live agents. For your project I will: * Design reusable system and task prompts based on your knowledge base and support history. * Recommend the best AI model(GPT-4,Claude or anyone) based on quality, latency, and cost. * Integrate the chatbot into your existing React Native + Firebase architecture. * Implement session-based conversation memory while ensuring sensitive data is cleared after each session. * Configure graceful fallback responses with direct Zendesk hand-off when needed. * Deliver clean, well-documented code, prompt templates, sample conversations, and a detailed README in a Git repository. My focus is achieving your success criteria: 80%+ FAQ resolution, friendly English responses, reliable context retention, and a production-ready solution that's easy for your developers to extend. I can start immediately and provide regular progress updates throughout development. I'd be happy to discuss your knowledge base, ticket history, and timeline before we begin. Looking forward to working with you!
₹25,000 INR in 7 days
0.8
0.8

Hyderabad, India
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