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I am looking to deploy an AI-driven chat system to manage day-to-day customer support for my businesses. The assistant must: Resolve FAQs: Provide confident, accurate answers to high-volume inquiries. Real-Time Support: Assist visitors via live chat and manage complex queries. End-to-End Ticketing: Create, route, and update support tickets through to resolution. We require a seamless, platform-agnostic experience across all touchpoints: our website, the social media channels listed at [login to view URL], and our support email. Deliverables Production-Ready Web Bot: An embedded chatbot for our website (JavaScript snippet or equivalent). Omnichannel Integration: Direct connectivity with Instagram, Facebook, and all DMs within the Linktree, alongside our support email inbox. Conversation Logic: Mapped flows, fallback handling, and defined escalation rules for human intervention. Admin Dashboard: A centralized portal to edit intents, monitor tickets, and review chat transcripts. Knowledge Transfer: Comprehensive handover documentation and a one-hour training walkthrough. Odoo 19 Expertise: Developers must demonstrate prior experience with Odoo 19 integration. Acceptance Criteria Accuracy: The bot must correctly resolve at least 90% of the current FAQ set during testing. Latency: Live chat hand-offs to a human agent must occur in under 10 seconds when flagged. Sync Integrity: New tickets must sync to our help-desk platform with complete conversation history. Stability: All integrations must maintain 100% uptime for a 72-hour "soak test" prior to final sign-off. We are open to builds using Dialogflow, Rasa, Botpress, or n8n, provided the framework supports future scalability and ensures we retain full ownership of our training data.
Project ID: 40394954
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241 freelancers are bidding on average $607 USD for this job

With over a decade of hands-on experience in IT, engineering, AI and chatbot development, my company ZAWN Tech is poised to deliver the comprehensive digital solution you need. We are adept at handling large-scale, complex projects and we can provide exactly what you seek: a powerful AI-driven chat system to take care of your customer support needs. Our core competencies perfectly align with your project goals. With our proficiency in machine learning, natural language processing, and API integration, we can resolve FAQs with accuracy, assist in real-time via live chat for both simple and complex queries alike, and create an end-to-end ticketing system for smooth support operations. In addition, our previous experience with Odoo 19 integration makes sure that this aspect of your project is covered seamlessly. Moreover, unlike some offshore operations that lack accessibility and reliable communication channels, ZAWN Tech always keeps an open line of communication so we can address any queries or concerns promptly. We believe this responsiveness contributes to smooth project management and erfolgreleases.
$750 USD in 7 days
9.4
9.4

Hi there, I will build your AI support chatbot — FAQ engine, live chat with human escalation, and ticket management — integrated across your website, Instagram, Facebook DMs, and support email through a unified admin dashboard. I will use a RAG-based approach over your FAQ dataset rather than rigid intent matching. This means the bot generalizes to question variations without manual intent creation for every phrasing, and your team simply updates a knowledge base document instead of retraining flows. For escalation, I will implement a confidence-threshold trigger — when the bot scores below a set threshold, it hands off within seconds with full context preserved. Questions: 1) Which help-desk platform are you using for ticket sync — Zendesk, Freshdesk, or another? Looking forward to discussing further. Best regards, Kamran
$270 USD in 10 days
8.5
8.5

Hello, I will deliver a production-ready AI chatbot that handles FAQs confidently, supports real-time live chat handoffs, and creates/updates tickets across your website, social channels, and support email without any hand-off feel. My approach is to build a modular bot with clear conversation maps, strong fallback logic, and human escalation rules, using a scalable NLP framework (Dialogflow, Rasa, Botpress or similar) and a robust admin dashboard for editing intents, viewing tickets, and exporting transcripts. The solution will embed on your site via a JS snippet, connect to Instagram/Facebook DMs and your Linktree channels, and sync to your help-desk in real time. It will maintain consistent tone across touchpoints, ensure 90%+ FAQ accuracy in testing, and enable 72-hour stability checks before hand-off. The brief hand-over doc and a 1-hour walkthrough will ensure your team can manage and extend the system going forward. 1) What help-desk platform should we sync with and what are the required fields for ticket mapping? 2) Do you require multi-language support or is English sufficient? 3) Which social DM connectors should be prioritized beyond Instagram and Facebook? 4) What is your preferred escalation workflow and response SLA? 5) Do you need on-call alerting for escalations or a dashboard KPI view? Best regards,
$750 USD in 29 days
7.6
7.6

⭐⭐⭐⭐⭐ Create an AI-Driven Chat System for Efficient Customer Support ❇️ Hi My Friend, I hope you're doing well. I've reviewed your project details and see you're looking for an AI-driven chat system for customer support. Look no further; Zohaib is here to help you! My team has successfully completed 50+ similar projects for AI chat systems. I will create a chatbot that resolves FAQs, provides real-time support, and manages ticketing efficiently. ➡️ Why Me? I can easily deploy your AI chat system as I have 5 years of experience in chatbot development, focusing on customer support automation, integration, and user experience. My skills cover various technologies, ensuring a smooth and effective solution for your needs. ➡️ Let's have a quick chat to discuss your project in detail and let me show you samples of my previous work. Looking forward to discussing this with you in chat. ➡️ Skills & Experience: ✅ Chatbot Development ✅ Odoo 19 Integration ✅ Real-Time Support ✅ Ticket Management ✅ FAQ Automation ✅ JavaScript Development ✅ API Integration ✅ User Experience Design ✅ System Integration ✅ Conversation Mapping ✅ Dashboard Creation ✅ Documentation Waiting for your response! Best Regards, Zohaib
$350 USD in 2 days
7.9
7.9

Hello, Thank you for reaching out. We appreciate your expertise as a dedicated Odoo Developer and tech partner. Delivering quality work and ensuring customer satisfaction are priorities we strongly align with. If you have specific projects or tasks in mind, please share the scope, timelines, and requirements. We would be happy to review and discuss how we can collaborate effectively. Looking forward to your response. Best regards, Deva
$550 USD in 5 days
7.8
7.8

Hi there, I can build a production-ready AI chatbot that handles FAQs, live chat, and full ticketing across your website, social DMs, and email. Approach: Use Dialogflow/Botpress with custom flows + integrations (Instagram, Facebook, email) and webhook-based ticket sync. Includes smart fallback, human escalation (<10 sec), and centralized admin dashboard. You’ll get a scalable system with full data ownership, accurate FAQ handling, and seamless multi-channel experience. Ready to start and deliver a reliable AI support system. Thanks Sachin
$450 USD in 15 days
7.5
7.5

Hello | I see you want to launch an AI-driven chatbot to handle daily customer support effectively | A key challenge is ensuring the chatbot understands users naturally and escalates complex queries smoothly | With 4+ years in AI-integrated Laravel and Vue.js solutions, we can deliver a seamless experience | Have you considered how the bot will integrate with your existing support workflows? | Let’s discuss your current setup and get started on a tailored, scalable solution.
$638 USD in 7 days
6.9
6.9

Hi, As per my understanding: you need an AI chatbot handling FAQs, live chat, and ticketing across website, social DMs, and email with seamless escalation. Approach: * Train NLP model + FAQ mapping * Integrate multi-channel chat APIs * Setup ticketing + escalation logic * Build admin dashboard + analytics Queries: * Preferred helpdesk platform? * FAQ dataset ready? * Any cloud preference? I will share my portfolio on your first message. I will be looking forward to hearing from you. Kindest Regards
$650 USD in 18 days
6.9
6.9

Hi I can build a production-ready AI support system that handles FAQs, live chat escalation, ticketing, and omnichannel conversations across your website, social channels, and support email. The main technical challenge is keeping FAQ accuracy, ticket sync, conversation history, and human handoff reliable across multiple platforms without losing context. I’ll solve this using Botpress, Rasa, Dialogflow, or n8n with a centralized knowledge base, mapped intents, fallback rules, and escalation workflows. I can integrate the website bot through a JavaScript snippet and connect email, Instagram, Facebook, Odoo 19, and help-desk ticketing APIs. The admin dashboard will allow your team to manage intents, monitor tickets, and review transcripts while keeping ownership of training data. I’ll also implement logging, latency tracking, transcript sync, and soak-test monitoring to validate stability before sign-off. My approach focuses on secure integrations, accurate responses, scalable architecture, and clear handover documentation. Thanks, Hercules
$500 USD in 7 days
7.0
7.0

Hello, With 4 years of experience in AI Chatbot Development and Natural Language Processing, I have a strong background in creating efficient and reliable chatbot solutions. I have carefully reviewed your project requirements for an AI Customer Support Chatbot Builder and I am confident in my ability to deliver a high-quality solution that meets all your specifications. I have expertise in PHP, JavaScript, HTML, API Integration, and AI Development skills that will be essential in creating a seamless chatbot experience across your website, social media channels, and support email. I am ready to discuss the project further and collaborate on the best approach to achieve your desired outcomes. Please feel free to connect in chat for a detailed discussion. Best regards, Taimoor from Pixels Soft
$500 USD in 7 days
6.7
6.7

Your 72-hour stability requirement tells me you've dealt with chatbots that looked good in demos but crashed under real traffic. The bigger risk here is conversation drift - when users ask the same question three different ways and get three different answers, your support load actually increases instead of dropping. Before mapping the architecture, I need clarity on two things. First, what's your current ticket volume and average resolution time? If you're handling 500 tickets a month with 48-hour response times, the ROI calculation is different than 5,000 tickets with same-day SLA. Second, does your help-desk platform expose webhooks or do I need to poll their API? That determines whether ticket updates happen in real-time or with a 30-second lag. Here's the architectural approach: - DIALOGFLOW + CUSTOM NLP LAYER: Train intent matching on your actual support transcripts, not generic templates, so the bot recognizes "my order is stuck" and "where's my package" as the same issue. Add confidence thresholds that trigger human handoff before the bot gives wrong answers. - JAVASCRIPT WIDGET + WEBSOCKETS: Embed a chat interface that maintains conversation state across page refreshes and passes context to agents instantly when escalating - no "please repeat your issue" frustration. - MULTI-CHANNEL ROUTING ENGINE: Build a unified inbox that normalizes messages from Instagram DMs, Facebook Messenger, email, and web chat into a single queue. Each channel gets tagged so responses route back through the correct platform. - PHP BACKEND + TICKET SYNC: Create bidirectional sync with your help desk so tickets created by the bot include full chat history, and agent replies flow back to the customer through whichever channel they used originally. - ADMIN DASHBOARD: Build intent management UI where your team edits responses without touching code, plus analytics showing deflection rate, escalation triggers, and conversation drop-off points. I've built three similar systems for e-commerce and SaaS clients that reduced first-response time from 4 hours to under 2 minutes. The key difference between a chatbot that works and one that annoys customers is training it on your actual support data, not FAQ pages. Let's schedule a 20-minute call to review your current ticket categories and integration access before I finalize the technical spec.
$450 USD in 10 days
7.2
7.2

Hello Sir, Would you like to see a live demo of an AI Customer Support Chatbot tailored to your needs within a few hours, without any commitment? A live demo provides concrete evidence of capabilities and performance, far surpassing a portfolio review or lengthy discussions that may lead to empty assurances. After reviewing the demo, if you're satisfied, you can proceed to award the project for satisfactory completion. Best, Smith
$500 USD in 7 days
6.6
6.6

Hello, I’ve gone through your project details and this is something I can definitely help you with. I have 10+ years of experience in mobile and web app development, specializing in AI-driven solutions. Your requirement for a comprehensive AI customer support chatbot is a great fit for my expertise in PHP, AI Development, and API Integration. I focus on delivering solutions that are scalable, user-focused, and seamless across multiple platforms. I will start by reviewing your existing FAQs and current customer interaction methods to design an effective chatbot, integrated on your website and social media channels, ensuring a smooth handoff to human agents. My approach includes creating clear conversation flows, fallback handling, and an admin dashboard for your team. Here is my portfolio: https://www.freelancer.in/u/ixorawebmob I’m interested in your project and would love to understand more details to ensure the best approach. Could you clarify: 1. Do you have a specific NLP framework in mind, or are you open to recommendations? 2. What existing help-desk platform are you currently using for ticket management? 3. Do you have any existing chat transcripts that can help tailor the chatbot’s responses? Let’s discuss over chat! Could you clarify your existing help-desk platform for ticket management? Regards, Arpit Jaiswal
$250 USD in 25 days
7.1
7.1

Hi, I can design and deploy a production-ready AI support system that unifies your website chat, social DMs, and email into a single intelligent workflow. I’ve built similar omnichannel solutions combining conversational AI, automation, and helpdesk integrations with strong reliability and clean architecture. For your use case, I would implement a scalable backend using Botpress or Rasa (for full data ownership), integrated with n8n for orchestration and Odoo 19 for ticket management. The assistant will handle FAQs with high accuracy using a structured knowledge base, while fallback logic and confidence thresholds ensure smooth escalation to human agents within seconds. All channels—including website chat (embedded widget), Instagram, Facebook Messenger, and email—will be unified into a central pipeline. Each interaction will create or update tickets in Odoo with complete conversation history, ensuring seamless tracking and resolution. The admin dashboard will allow you to manage intents, review transcripts, adjust flows, and monitor live tickets. I will also implement real-time logging, analytics, and configurable escalation rules to meet your SLA requirements. I’d be happy to discuss your current FAQ set and channels to tailor the solution precisely. Thank you
$700 USD in 10 days
6.6
6.6

Hello, Your requirement calls for a scalable, platform-agnostic AI support system with strong orchestration and reliable integrations. I can deliver a production-ready chatbot handling FAQs, real-time support, and full ticket lifecycle while maintaining high accuracy and low latency. I will build the system using a flexible stack (e.g., Rasa or Botpress) integrated with Odoo 19 for ticketing. Omnichannel connectivity (website widget, Instagram, Facebook, email) will be unified through API/webhook orchestration. Conversation flows will include intent mapping, fallback handling, and <10s human escalation triggers. You will receive a web-embedded bot, centralized admin dashboard (intents, logs, tickets), and full data ownership. The system will be optimized to meet ≥90% FAQ resolution, maintain sync integrity with complete chat history, and pass a 72-hour stability test. Documentation and training included. Thanks, Asif.
$750 USD in 11 days
6.5
6.5

Hi there, I have read your project requirement carefully. You need an AI-driven omnichannel customer support system that handles FAQs, real-time chat, ticketing, and integrates seamlessly with your website, social channels, email, and Odoo 19. We can build this using a GPT-based AI + Node.js/Python backend, integrated with Odoo 19 for ticketing and CRM, and tools like Rasa/Botpress/n8n for workflow orchestration. The solution will include a web chatbot, social DM integrations (Instagram/Facebook), email handling, and a centralized admin dashboard for managing intents, tickets, and analytics. A few questions before we proceed: ============================== Is your Odoo 19 instance self-hosted or cloud? Do you already have structured FAQ data for training? Do you prefer fully custom AI or hybrid (rules + AI)? How many support agents will handle escalations? Best Regards, Srashtasoft Team
$500 USD in 7 days
6.4
6.4

Hello, I’ve built similar AI support systems that fully replace first-line customer service while keeping a smooth handoff to human agents. Your setup needs more than just a chatbot. It requires a unified system across web, social DMs, and email with consistent memory and ticket tracking. I can deliver: A smart chatbot trained on your FAQs with high accuracy Real-time live chat with fast escalation (under 10 sec) Full integration with Instagram, Facebook, Linktree channels, and email Automated ticket creation, routing, and status updates Admin dashboard to manage intents, chats, and reports Clean conversation flows with strong fallback handling I typically use Botpress or Rasa for full control of data and scalability. The system will be stable, extensible, and ready for future AI upgrades. You’ll also get clear documentation and a smooth handover session.
$500 USD in 7 days
6.5
6.5

Hello dear, Toriqul Global Solutions is a professional web design and development company dedicated to building modern, high-performance, and user-friendly digital solutions. Founded by Engineer Md. Toriqul Islam, a Computer Science & Engineering graduate from RUET, the company has over 10 years of experience delivering scalable and visually appealing websites. Web Design & Development: We are a full-stack web development team with strong experience. Our design approach is modern and simple, helping attract and engage users effectively. We have built websites for various industries and worked with many clients, delivering high-quality solutions. Client satisfaction is always our top priority. Technologies We Use: HTML5, CSS3, Bootstrap, JavaScript, jQuery, Angular, React, Node.js, WordPress, PHP, Laravel, .NET, CodeIgniter, Python, Ruby on Rails, MySQL, MongoDB. Why Choose Us: • Modern, clean, user-focused design • Fully responsive on all devices • Scalable and optimized code • Clean and well-documented work • On-time delivery • Clear communication • Client satisfaction first We have worked with clients across different industries, delivering websites that meet business goals and user expectations. Let’s build something great together. We are ready to discuss your project and start immediately. Best Regards, Toriqul Global Solutions
$250 USD in 7 days
6.2
6.2

Hello There!!! ★★★★ (AI chatbot with omnichannel support, ticketing system & Odoo 19 integration) ★★★★ I’ve reviewed your need for an AI-driven support chatbot handling FAQs, live chat, and full ticket lifecycle. You also need omnichannel integration (website, social, email) with strong accuracy, fast handoff, and Odoo 19 connectivity. ⚜ AI chatbot with NLP-based FAQ resolution ⚜ Real-time live chat + human escalation ⚜ End-to-end ticket creation & tracking ⚜ Omnichannel integration (web, соцial, email) ⚜ Admin dashboard for control & analytics ⚜ Odoo 19 API integration & sync ⚜ Training, docs & deployment support I have 5+ years experince in AI chatbot and backend systems, built bots using Rasa & Dialogflow with CRM integrations. I focus on accuracy and smooth flow. I’ll design scalable architecture with fallback logic and fast response system. Lets connect and discuss in detail. Warm Regards, Farhin B.
$256 USD in 10 days
6.6
6.6

When customers bounce between your website, social DMs, and email just to get a simple answer, it feels disjointed and wastes time for everyone. Watching tickets slip through the cracks or seeing support handoffs slow down can really impact both satisfaction and efficiency. With a unified AI chatbot that answers your FAQs accurately, manages tickets, and seamlessly connects every touchpoint, you’ll see consistent, quick support across your entire digital presence. First, I’ll map out your FAQs and conversation flows to cover all channels your customers use. Next, I’ll embed the chatbot on your website and connect it directly to your Instagram, Facebook, and main support email. Finally, I’ll set up an admin dashboard so your team can edit, review, and keep track of every interaction. Which social channel do you see the most support requests coming from today?
$490 USD in 7 days
6.2
6.2

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