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I need an AI-driven customer-support assistant that lives inside its own app and handles routine queries for our users 24/7. The goal is simple: reduce the load on our human agents while giving customers fast, friendly answers about orders, accounts, and general product information. Here’s the scope as I see it: • Conversation engine – build or integrate a large-language-model–based backend that can understand intent, pull answers from an FAQ knowledge base, and escalate to a live agent when confidence is low. • Front-end chat interface – a clean, responsive UI for both mobile and desktop access. Push-notification support for ongoing threads is essential. • Admin dashboard – view transcripts, tag new intents, retrain the model, and monitor key metrics such as average response time and containment rate. • Integrations – secure hooks into our existing CRM and ticketing system (REST/GraphQL), plus authentication with our user database. • Documentation & hand-off – clear setup scripts, env-variable map, and a brief video walkthrough so my in-house team can maintain the codebase. Deliverable passes when the assistant can correctly answer at least 80 % of the supplied test set and fall back to a human hand-off within three seconds in ambiguous cases. Preferred stack is Python (FastAPI) or Node.js for the backend and React Native or Flutter for the client, but I’m open if you can justify another toolkit. Experience with OpenAI, Rasa, or similar NLP frameworks will be highly valued. If this sounds like your wheelhouse, let’s get started.
Project ID: 40574863
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Active 23 hours ago
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59 freelancers are bidding on average ₹406 INR/hour for this job

Hello, I can help with your "AI Customer Support App" project. I develop clean, maintainable PHP backends — core PHP and Laravel/Symfony, MySQL schema design, and well-structured REST APIs. For work involving php, mobile app development, mysql, html, react native, natural language processing, ai chatbot development, ai development, I pay close attention to validation, security, and readable code, delivering in small, testable milestones. You'll get clean commits and clear documentation. Could we discuss the specifics before I firm up the timeline? ⭐ 5.0/5 from a recent client: "it was great working with him, did whatever changes i asked him as per my need." Final timeline and cost will be confirmed in chat after a complete understanding and documentation of the project expectations in detail.
₹320 INR in 1 day
8.0
8.0

Drawing on 13+ years of industry-leading expertise, I believe I am uniquely qualified to deliver the AI Customer Support App you envision. My team and I at Walking Dreamz Technologies are fluent in your preferred stack as well as Python, providing unprecedented flexibility in matching our skills and experience to your specific project needs. We're no strangers to working with OpenAI and NLP frameworks such as Rasa, which will prove invaluable in constructing both the conversation engine and the frontend chat interface you require. Moreover, our broad range of competencies extends beyond merely fulfilling your outlined requirements. With over 300 successful projects under our belt, we firmly grasp the importance of understanding a client's business objectives, ensuring a tailor-made solution that surpasses their expectations. This dedicated approach has transformed many of our projects into long-term collaborations with satisfied clients. Lastly, let's not overlook the significance of comprehensive support post-delivery for an app of this nature. At Walking Dreamz Technologies, we take pride in our meticulous documentation and reliable aftercare services ensuring any unforeseen issues are promptly addressed and future-proofed. In essence, selecting me will guarantee not just a top-notch AI Customer Support App but a dependable partnership that'll ensure its continual growth in the increasingly crucial domain of customer support.
₹250 INR in 40 days
7.7
7.7

Hi sir, Thank you for giving opportunity for biding... we have gone through your requirements and we can build your AI Customer Support App according to your exact requirements. Why You Need To Go With Us? And What Special you get with us. • Your vision = Our mission • Your idea + Our expertise = Winner on Web • Cutting edge web technology & design • Innovative, Cost effective & Customized service • Pragmatic Approach • Constant communication with clients • Consistent performance • On-time delivery • Maintenance of global quality standards • Your online business + Our experience = Your success Python, iOT, Data Analytics, Data Science, AI/ML, AI Automation, AI AGENT Portfolio IoT Data Analysis for Dairy Refrigerator Temperature Monitoring Real-time Object Detection using OpenCV and YOLO Supply Chain Management System Enterprise Data Warehouse Implementation Cloud Data Lake Migration Web Application Development for Wind Turbine Performance Prediction Data Analytics Platform for Supply Chain Optimization AI Bill System AI Try Dress
₹1,250 INR in 40 days
6.8
6.8

With 8+ years of experience in AI Solutions & Automation as well as Mobile App Development, I am confident I can help bring your AI Customer Support App to life effectively. My proficiency in Python (both Flask and Django) makes me an ideal candidate for developing the backend using FastAPI, and my knowledge of React Native and Flutter ensures a responsive and intuitive front-end chat interface across both mobile and desktop devices. Moreover, I'm well-versed with NLP frameworks like OpenAI and Rasa, which aligns perfectly with your preference. In short, my ability to deliver scalable & secure solutions while offering long-term support will ensure that the AI assistant meets your standard - correctly answering at least 80% of queries from the given test set and in ambiguous scenarios fall back to human hand-off within three seconds. I'm excited about the possibility of working together on this fulfilling project!
₹300 INR in 40 days
6.5
6.5

Hi I will be able to help you. Please message me so that we will have detail technical discussion. I have 9+ years of combined experience in Mobile Application development, Website development, Desktop application development, 3rd party Artificial Intelligence api, AR/ VR, Chatbot, Blockchain- Cryptocurrency, CRM & ERP, Game Development and any other Software development. I am having expertise in Native on Android Java, kotlin and IOS Swift, and For Hybrid Cross platform on Flutter Dart & React- Native, and for web and backend on react js and node js, Python Django Please consider me and initiate a chat for further detailed discussion. Regards, Anju Logical Soft Tech Pvt Ltd, Indore(M.P)
₹250 INR in 40 days
6.6
6.6

Hi, I can build a self-contained a translator support app that handles routine queries 24/7 and escalates complex cases to your team. I’ll deliver a clean chat interface with push notifications and an admin dashboard for monitoring conversations and updating the FAQ knowledge base. The backend will use a local tooling to match intents and pull accurate answers, with confidence thresholds to trigger live-agent handoff. I’ll start by setting up a FastAPI backend with a MySQL knowledge base and a React frontend for the chat and admin panels. Two concrete steps: first, I’ll implement intent detection and answer retrieval from your FAQ data, then test it with sample queries to verify accuracy and escalation logic. Second, I’ll build the admin dashboard with real-time conversation logs and a simple interface for you to add or edit FAQ entries. I can complete this in around 20 days for INR 400. Could you share a sample of your FAQ content or typical customer questions so I can tailor the knowledge base structure?
₹400 INR in 20 days
6.0
6.0

Hello there, we are a team of Python, AI/ML automation Full Stack Web and Mobile App Developers. We can do this project in no time. Please, send me a message to discuss the work. Thanks Ashish Kumar.
₹250 INR in 40 days
5.8
5.8

Hello, I'd be happy to help build your AI-powered customer support assistant with a focus on accuracy, scalability, and maintainability. I'd recommend a FastAPI backend with an LLM integrated using a Retrieval-Augmented Generation (RAG) approach, allowing the assistant to retrieve answers from your FAQ while using confidence thresholds to escalate uncertain requests to a live agent instead of generating unreliable responses. The solution will include secure CRM and ticketing integrations, user authentication, a responsive chat interface with push notifications, and an admin dashboard for reviewing conversations, managing knowledge, and monitoring response metrics. My goal is to deliver a solution that meets your acceptance criteria, including accurate responses, fast human handoff for low-confidence queries, and a maintainable codebase with complete documentation, deployment scripts, environment configuration, and a walkthrough video for your team. A couple of quick questions: * Is your knowledge base already available in a structured format, or will it need to be created from existing documentation? * Which CRM and ticketing platforms are you currently using? I'd be happy to discuss the architecture and provide a clear implementation plan, timeline, and milestones. Thank you.
₹250 INR in 40 days
5.8
5.8

As an accomplished Full Stack Developer with extensive experience in AI automation and intelligent workflows, your search for an expert to build your AI Customer Support App ends with me, Himanshu. Leveraging my skills in AI Chatbot Development, AI Development, React Native, among others, I can build a powerful and robust app capable of handling routine customer queries intelligently and autonomously while integrating seamlessly with your existing systems. My expertise in Python, particularly in technologies like FastAPI complements your project’s backend needs. In addition, my experience with OpenAI gives me an edge when it comes to integrating large language models to understand intent and deliver personalized answers. Just as critical is the front-end chat interface- a skill-set I am well-versed in through React Native development. Ensuring a clean and responsive UI that lends itself well to push-notifications for ongoing threads is one of my core competencies. Furthermore, I recognize the significance of the admin dashboard to monitor key metrics such as average response time and containment rate- proficiency I’ve demonstrated throughout my career. My milestone-first approach will help ensure the evolution of your app aligns with your business requirements at all stages. Let’s have a conversation soon to discuss how together we can reduce the load on your human agents whilst ensuring fast, friendly answers for your customers 24/7.
₹350 INR in 40 days
5.1
5.1

Hey , Good afternoon! I’ve carefully checked your requirements and really interested in this job. I’m full stack node.js developer working at large-scale apps as a lead developer with U.S. and European teams. I’m offering best quality and highest performance at lowest price. I can complete your project on time and your will experience great satisfaction with me. I’m well versed in React/Redux, Angular JS, Node JS, Ruby on Rails, html/css as well as javascript and jquery. I have rich experienced in MySQL, PHP, Mobile App Development, Natural Language Processing, HTML, AI Development, AI Chatbot Development and React Native. For more information about me, please refer to my portfolios. I’m ready to discuss your project and start immediately. Looking forward to hearing you back and discussing all details.. Feel free to contact us to discuss your project
₹4,776 INR in 22 days
4.5
4.5

I will build the AI customer support app with a conversation engine, front-end chat interface, admin dashboard, and integrations using Python and React Native, setting up a data model, API layer, and UI, to deliver a working assistant that answers 80% of test queries and falls back to human hand-off within three seconds, happy to discuss further over DM.
₹200 INR in 40 days
4.7
4.7

Your scope already defines the right success criteria: accurate intent handling, fast escalation paths, and operational visibility for the support team. I can help structure this as a production-ready AI support platform instead of only a chatbot prototype. My approach would be to split the system into four layers: - AI orchestration service using FastAPI or Node.js with LLM integration, retrieval over FAQ/knowledge-base content, confidence scoring, and human escalation logic. - Real-time chat application with a responsive mobile/desktop interface, push notifications, and authenticated user sessions. - Admin and analytics dashboard for transcript review, intent tagging, retraining workflows, response metrics, and containment tracking. - Integration layer for CRM/ticketing APIs and secure authentication with your existing user database. For reliability and maintainability, I would structure the backend with clear service boundaries, async processing where needed, audit logging, and monitoring hooks from the beginning. The escalation target under three seconds is achievable with cached retrieval flows and optimized inference routing. I also place strong emphasis on hand-off quality: deployment scripts, environment documentation, architecture notes, and a recorded walkthrough so your internal team can operate and extend the platform safely after delivery. I’m available to discuss the existing systems you need to integrate and define the MVP milestones before implementation starts.
₹400 INR in 45 days
3.7
3.7

Hi, I'd love to build your AI-powered customer support assistant. I have experience developing **LLM-based applications** using **Python (FastAPI)/Node.js**, **React Native/React**, REST APIs, and AI integrations with OpenAI and similar frameworks. The solution will include: * AI conversation engine with FAQ retrieval, intent detection, and intelligent human handoff. * Responsive chat app for mobile and desktop with push notifications. * Admin dashboard for transcripts, intent management, analytics, and model improvements. * Secure integration with your CRM, ticketing platform, and user authentication. * Complete documentation, deployment scripts, environment setup, and a video walkthrough. I'll focus on achieving your 80% accuracy target while ensuring human escalation occurs within the required response time. The architecture will be scalable, secure, and easy for your team to maintain. I'm ready to start immediately and would be happy to discuss your knowledge base, integrations, and project roadmap. Thank you & Best Regards Naveen
₹250 INR in 40 days
3.2
3.2

Hi, Your project aligns well with my experience in AI-powered applications, full-stack development, and API integrations. I can build an intelligent customer support assistant that delivers fast, accurate responses while seamlessly handing conversations over to human agents when needed. My proposed approach: • Develop an AI-powered backend using FastAPI (Python) or Node.js with OpenAI to understand user intent and generate context-aware responses. • Implement Retrieval-Augmented Generation (RAG) using your FAQ and documentation so responses remain accurate and easy to update. • Build a modern, responsive chat interface for web and mobile with real-time messaging and push notifications. • Create an admin dashboard to review conversations, manage knowledge, monitor analytics, and improve AI performance over time. • Integrate securely with your existing CRM, ticketing system, and user authentication using REST or GraphQL APIs. • Implement confidence-based escalation to a live agent, ensuring ambiguous queries are transferred within the required response time. • Deliver clean, well-documented code, deployment instructions, and a walkthrough video for your team. I prioritize scalable architecture, maintainable code, security, and a smooth user experience. I would be happy to discuss your CRM, ticketing platform, and existing knowledge base to recommend the best implementation. I’m available to start immediately and look forward to discussing the project. Best regards, Akash
₹250 INR in 40 days
2.5
2.5

With strong experience in AI-powered applications, FastAPI/Node.js backends, and modern mobile development, I can build an intelligent customer support assistant that delivers accurate, context-aware responses while seamlessly escalating complex queries to your human support team. The solution will be designed for scalability, security, and a smooth user experience across both web and mobile platforms. The assistant will leverage advanced LLMs integrated with your FAQ knowledge base to provide 24/7 automated support for orders, accounts, and product-related queries. It will include a responsive chat interface with push notifications, secure CRM and ticketing system integrations, user authentication, and an admin dashboard for conversation monitoring, intent management, analytics, and model improvement. The architecture will be modular, making it easy to extend with additional AI capabilities in the future. The final delivery will include the complete source code, deployment scripts, API documentation, environment configuration, setup guides, and a handover walkthrough for your team. I follow clean coding standards, provide regular progress updates, and ensure every milestone is thoroughly tested to meet your performance, accuracy, and reliability requirements.
₹400 INR in 40 days
2.7
2.7

Hello, We have experience in AI chatbot and customer support application development. We can build a smart, scalable support app with AI-powered chat, ticket management, live chat integration, and an intuitive admin dashboard. Regards, Acute Tech Solutions
₹250 INR in 40 days
1.9
1.9

Dear Mam/Sir, I have 10+ years of experience in PHP development, I have successfully delivered a wide range of high-performance websites and applications that meet complex business requirements and user needs. Throughout my career, I have built, customized, and maintained php-based solutions for clients across diverse industries. My expertise spans php, python and php based cms frameworks like Drupal, Worpress, Laravel etc and includes custom module development, theming, third-party integrations, site optimization, and security best practices. I take pride in writing clean, maintainable code and have a strong focus on scalability and performance. In python I have done automation projects using numpy, sklearn,nltk and tensorflow. Used django and open API as well. I am confident that my technical skills, proactive mindset, and passion for php will allow me to make a meaningful contribution to your team. Warm regards, Gireesh
₹250 INR in 40 days
1.8
1.8

Hi, I spent time reading your requirements instead of sending a generic proposal. Your biggest goal isn't simply building an AI chatbot—it's reducing support workload without compromising customer experience. To achieve that, I'd build an assistant that doesn't just generate answers but knows when NOT to answer. My approach would include: • LLM-powered intelligent responses • RAG-based knowledge retrieval for accurate answers • Confidence scoring before every response • Instant human handoff for uncertain cases • CRM & ticketing integration • Real-time analytics dashboard • Clean, scalable architecture with proper documentation I particularly noticed your success criteria: ✔ 80% answer accuracy ✔ Human handoff within 3 seconds These would be treated as project milestones, not afterthoughts. One question before we begin: Do you already have a knowledge base (FAQs, documents, support articles), or should I build the retrieval system from scratch? I'd love to discuss the architecture and help you build something your support team can rely on long-term. Looking forward to your response. Best Regards
₹250 INR in 40 days
1.4
1.4

Hi, I have carefully reviewed your requirements and can develop an AI-powered customer support application that provides accurate responses, integrates with your knowledge base, and seamlessly hands conversations over to live agents when needed. The solution will include a responsive chat interface, push notifications, an admin dashboard, CRM integration, and secure authentication. I have 11+ years of experience in web and mobile application development, AI integrations, React Native, Node.js, Python, REST APIs, and chatbot development. I have worked on AI-powered automation, business applications, and API-driven platforms with a focus on scalability, security, and user experience. I can build a maintainable solution with complete documentation, deployment support, and knowledge base management so your team can easily extend it in the future. I would be happy to discuss your AI workflow and implementation approach. Thanks and Regards, Prach
₹250 INR in 40 days
1.0
1.0

With over 50 mobile applications behind me, I've honed my craft in developing highly scalable solutions using cutting-edge technologies like React Native which suit your preferred stack. This experience would profoundly influence building an intuitive, responsive chat interface that supports both mobile and desktop access for your AI-driven customer-support assistant. The cherry on the cake is that being well-versed in Android/iOS app development, I also have a sturdy knowledge base in backend technologies like Python (FastAPI) and Node.js. Moreover, I have hands-on experience with integrating various services into apps including REST/GraphQL, database authentication, and secure hooks just like you need with your CRM and ticketing system. It's worth mentioning that I've also worked on AI-powered solutions in the past, leveraging NLP frameworks like OpenAI and Rasa. This would be particularly beneficial when building the brain of your assistant - a conversation engine capable of handling routine queries and fetching accurate answers from your FAQ knowledge base. Throughout my 5+ years in the industry, I've adopted an unwavering commitment to cleanliness and scalability of code which translates into a production-ready application with peak performance. These qualities couple seamlessly with my proficiency in UI/UX designing and AI development.
₹250 INR in 40 days
1.0
1.0

Bengaluru, India
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