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# Virtual Assistant – Job Completion, Invoicing and Payment Control We are a busy UK plumbing company completing and attending up to 50 jobs per day. We already have virtual assistants, a phone-answering team and a part-time office manager. However, we need one dedicated person to take ownership of job completion, customer updates, invoicing, quotations and payment follow-up. This is not a general admin or appointment-booking role. Your main responsibility will be to make sure every job moves through the following process: **Attended → Updated → Completed → Invoiced → Payment Requested → Paid or Properly Closed** ## Main responsibilities You will monitor jobs throughout the day and identify anything that has not been progressed correctly. Your duties will include: * Checking completed jobs and ensuring they are invoiced within one hour. * Ensuring every attended job receives a same-day update. * Chasing engineers for missing notes, photographs, material costs or completion information. * Ensuring invoices and payment links are sent promptly. * Following up customers where payment is due. * Identifying jobs requiring quotations. * Ensuring quotations are allocated, prepared and sent. * Chasing outstanding quotations and customer decisions. * Identifying return visits and ensuring they are booked. * Reviewing jobs that are incomplete, delayed or have no clear next action. * Assigning an owner and deadline to every outstanding task. * Challenging office staff or engineers when required actions have not been completed. * Escalating repeated failures or urgent issues to management. * Producing a clear daily exception report. ## Non-negotiable performance standards * Completed jobs must be invoiced within one hour. * Every attended but incomplete job must receive a same-day update. * Payment must be requested immediately after an invoice is raised. * Missing engineer information must be chased immediately. * No job should be left overnight without a clear status. * Every outstanding job must have a named owner, next action and deadline. * Any missed standard must be identified and acted upon, not simply recorded. ## Questions you will be expected to ask You must be confident asking: * Why has this completed job not been invoiced? * Why has this customer not received an update today? * Why are the engineer’s notes or photographs missing? * Why has payment not been requested? * Why has this quotation not been sent? * Who owns the next action? * When will this be completed? * Why has this job been left unresolved? This role requires someone who is comfortable holding people accountable. ## Daily reporting At the end of each day, you will provide a short report showing: * Number of jobs reviewed. * Completed jobs not invoiced within one hour. * Jobs without a same-day customer update. * Missing engineer notes, photos or material details. * Quotations outstanding. * Invoices raised. * Payments requested. * Payments collected. * Overdue invoices chased. * Return visits requiring booking. * Jobs with no clear next action. * Issues requiring management intervention. ## Required experience and qualities You must be: * Highly organised. * Persistent and confident. * Comfortable chasing staff, engineers and customers. * Commercially aware. * Focused on invoicing and cash collection. * Able to work independently. * Confident using spreadsheets and job-management systems. * Able to manage a high volume of tasks. * Strong in written and spoken English. * Willing to challenge incomplete or unclear information. * Reliable and available during UK working hours. Experience in plumbing, construction, property maintenance, field service, invoicing, credit control or job-management software would be useful. ## Working hours We expect to begin with a two-week paid trial. The role will initially require approximately four to six focused hours per weekday. You must be available during UK business hours and during the period when engineers are completing jobs. This role must remain focused on job completion, invoicing and payment control. You will not routinely be expected to answer incoming calls or spend the day booking new jobs. ## How performance will be measured Your performance will be judged on results, including: * Percentage of completed jobs invoiced within one hour. * Percentage of attended jobs updated on the same day. * Reduction in uninvoiced jobs. * Reduction in jobs without a clear next action. * Number and value of payments collected. * Reduction in outstanding quotations. * Reduction in missed return visits. * Accuracy and quality of daily reporting. ## Application instructions Please include the following in your application: 1. Your experience managing job completion, invoicing or payment collection. 2. An example of a time you had to chase staff or contractors for missing information. 3. How you would manage 50 jobs per day without allowing tasks to be missed. 4. Your availability during UK working hours. 5. Your hourly or weekly rate. 6. The systems you have previously used. 7. A short example of how you would challenge a team member who failed to invoice a completed job. Please begin your application with the words: **“I take ownership.”** Applications that do not include this phrase may not be considered.
Project ID: 40585004
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53 freelancers are bidding on average £9 GBP/hour for this job

I take ownership. I have over 5 years of experience as a Virtual Assistant handling administrative operations, job tracking, invoicing support, customer communication, data management, and bookkeeping assistance. I’m highly organized, detail-oriented, and confident working with Excel, Google Sheets, Microsoft Office, CRMs, and project management tools. I understand the importance of ensuring every task is completed accurately and on time. I have regularly followed up with team members and clients to collect missing information, ensuring projects stayed on schedule. To manage 50+ jobs daily, I would prioritize tasks using a structured tracker, monitor deadlines, follow up proactively, and provide clear daily exception reports so nothing is overlooked. I am available during UK business hours and can commit to the required schedule. My rate is £5/hour. I have experience using Google Workspace, Microsoft Office, QuickBooks, Trello, Asana, Slack, and CRM systems. If a team member failed to invoice a completed job, I would immediately contact them professionally, explain the urgency, request the missing information, set a clear deadline, and follow up until the invoice is issued, escalating only if necessary to maintain workflow and cash flow. I’m reliable, responsive, and committed to helping your business keep every job moving from completion to payment efficiently. I look forward to discussing how I can contribute to your team.
£8 GBP in 40 days
6.5
6.5

Hi, I take ownership. I have experience managing job workflows, invoicing follow-ups, CRM updates, and administrative operations, ensuring nothing falls through the cracks. I'm comfortable chasing engineers or team members for missing information, following up on payments, and keeping every job moving from completion to closure. In previous roles, I've regularly followed up with staff for missing documentation and updates to meet deadlines. If I were managing 50 jobs per day, I'd prioritize tasks using a structured tracking system, monitor exceptions throughout the day, assign clear next actions, and ensure every outstanding item has an owner and deadline. I'm available during UK business hours and can commit 4–6 focused hours each weekday. I'm experienced with Google Workspace, Microsoft Office, HubSpot, spreadsheets, and other CRM/job management tools, and I'm quick to learn new systems. If a completed job wasn't invoiced, I would immediately contact the responsible team member, ask for the reason, set a deadline for completion, and follow up until the task is resolved. My rate is flexible and can be discussed based on the role and long-term opportunity. Best regards, Mostafizur
£8 GBP in 40 days
4.3
4.3

I take ownership. Experience: 4+ years driving field service job flow, instant invoicing, and payment collection in high-volume trade operations. Chasing Info: Consistently held field engineers accountable to provide site photos, job notes, and material costs before ending their shift. 50 Jobs/Day: I run systematic exception tracking with hourly checks from Attended to Paid, ensuring every job has a clear owner and deadline. Availability: 100% available during full UK business hours. Rate: £10/hr (open to negotiation). Systems: SAP, Google Workspace and Excel. Challenge Example: "Hi John, Job #102 was completed over an hour ago but isn't invoiced. What is blocking this, who is taking the next action, and exactly when will it be sent?"
£10 GBP in 40 days
3.5
3.5

‘I take ownership’ Hello, With over 6 years of experience as a Virtual Assistant, I have a strong focus in managing job completion processes, invoicing, and payment control. What I Can Do for You: - I will oversee the entire job process, ensuring that each task is updated promptly and invoiced without delay. - My focus will be on maintaining clear communication with both customers and team members, following up on missing information, and managing quotations efficiently. - By taking ownership of these responsibilities, I will help improve cash flow and enhance overall operational efficiency. An advantage is my proficiency in various job management and invoicing systems, including Microsoft Office and Google Workspace. Regards, Blessing
£6 GBP in 40 days
3.2
3.2

Hello there, I take ownership. I have strong experience managing high-volume job workflows, invoicing, payment follow-up, quotations, spreadsheets, and daily exception reporting while confidently chasing staff or contractors for missing notes, photos, costs, and completion details. I would control 50 daily jobs through a live tracker with status, owner, deadline, and next action fields, prioritising one-hour invoicing, same-day customer updates, immediate payment requests, quotation follow-ups, and clear escalation of unresolved issues. I am available during UK business hours for the two-week paid trial, comfortable challenging missed actions professionally, and can confirm my rate and relevant systems based on your preferred working schedule.
£8 GBP in 40 days
2.8
2.8

**“I take ownership.”** Hello... My name is Arsany Reda, I'm a perfect fit for your position. Qualifications; * MBA in strategic management. * Udacity certificate in data analysis. * IELTS certificate in English fluency. Experience; * Overall 17 years of experience. Answers for the above questions; 1. First, regular check for ongoing tasks and task time frame. Second, setting down dead lines for each task and in case of any delay, i will contact the assigned person for clarifications. Third, in case of any challenges i will try to solve it and if i can't it should be escalated to the management. 2. Many times, when any task due date already passed or near to be passed, i contact them and push to contact the customer to fulfill the task in time. 3. Creating system is the key, i will create an excel sheet with all tasks with due dates and follow up them daily. 4. Yes, I'm avlialbe at this time. No problem. 5. payment is £5/hour. 6. Many systems. Zoho, google sheets, CRMs 7. A short example of how you would challenge a team member who failed to invoice a completed job. First, regular check for ongoing tasks and task time frame. Second, setting down dead lines for each task and in case of any delay, i will contact the assigned person for clarifications. Third, in case of any challenges i will try to solve it and if i can't it should be escalated to the management. Four, Escalation with a brief for the case and the reason of delaying in this task.
£5 GBP in 40 days
2.4
2.4

I take ownership. Hello, I have experience with administrative support, invoicing, CRM management, data tracking, and customer follow-ups. I’m highly organized, proactive, and confident in chasing outstanding tasks to ensure every job is completed, invoiced, and followed through without delays. I’m available during UK business hours and committed to delivering accurate daily reports while keeping operations running smoothly. Best regards, Abidur
£10 GBP in 40 days
1.9
1.9

**I take ownership.** I have experience managing administrative workflows, tracking tasks, following up on outstanding actions, and ensuring work is completed on time. I'm confident chasing engineers, staff, and customers for missing information, invoices, updates, or payments while maintaining a professional approach. To manage 50 jobs a day, I would use a structured tracking system, prioritize urgent tasks, and make sure every job has a clear status, owner, next action, and deadline so nothing is missed. I am available during UK working hours, learn new job-management systems quickly, and am proficient with Excel, Google Sheets, and Microsoft Office. If a completed job wasn't invoiced, I would ask: *"I noticed this job is complete but hasn't been invoiced yet. Is anything preventing this? Let's resolve it now so the invoice and payment request can be sent immediately."* My rate is **$10/hour**. I look forward to helping your team improve job completion, invoicing, and payment collection.
£10 GBP in 40 days
1.0
1.0

I take ownership. The requirement to move every job through the full lifecycle — Attended → Updated → Completed → Invoiced → Payment Requested → Paid — is exactly how I approach operational support. My focus is ensuring nothing falls through the cracks by actively monitoring workflows, chasing missing information, and maintaining clear ownership of every outstanding action. My experience includes administrative support, spreadsheet tracking, data management, reporting, customer communication, invoice follow-up, and coordinating multiple tasks simultaneously. I'm comfortable following up with engineers, office staff, or customers when information is missing and ensuring deadlines are met. For high-volume operations, I rely on structured trackers, prioritization, exception reporting, and regular status reviews to ensure every job has a clear owner, next action, and deadline. If a completed job remained uninvoiced, my approach would be direct and professional: "This job was completed but has not yet been invoiced. What information is preventing completion, and when will the invoice be sent?" I then follow through until the action is completed. I'm available during UK business hours and would be happy to discuss your systems, reporting requirements, and trial period. Thanks!
£5 GBP in 60 days
0.4
0.4

I take ownership Hello, I can help manage job tracking, payment records, invoices, spreadsheets, follow-ups, and daily administrative tasks with accuracy and consistency. I’m organized, detail-oriented, comfortable working with Excel and Google Sheets, and able to keep financial and job-related information properly updated. I’m reliable, quick to learn your workflow, and interested in providing dedicated long-term support. Best regards, Kamaruzzaman
£8 GBP in 40 days
0.6
0.6

I TAKE OWNERSHIP Hello, I take ownership. I have experience managing job workflows, invoicing, payment follow-ups, and ensuring every task is completed without delays. I'm confident in tracking high volumes of jobs, chasing engineers for missing notes, photos, and material costs, and making sure every job progresses from completion to payment efficiently. To manage 50 jobs per day, I use organized task tracking, priority-based follow-ups, and regular status checks so nothing is overlooked. If a team member failed to invoice a completed job, I would professionally remind them of the urgency, explain the impact on cash flow and customer service, and ensure the information is submitted immediately. I'm available during UK business hours, comfortable using CRM and job management systems, and ready to start with the two-week paid trial. I look forward to helping improve your job completion, invoicing, and payment performance.
£8 GBP in 40 days
0.0
0.0

As a highly organized and detail-oriented virtual assistant, I have extensive experience in administrative support and project management - skills that will be invaluable in your plumbing company. Your project calls for an individual who can identify and resolve issues with precision, and under pressure, which is exactly what I've been successfully doing for my clients. Your project outline specifically emphasizes the critical nature of prompt invoicing and payment control. My expertise and experience in CRM platforms like HubSpot as well as my skills in data entry and management make me particularly strong in this aspect. I am dedicated to meeting non-negotiable performance standards and will ensure that each job progresses seamlessly through your stipulated process. Trust me to take ownership of your job completion processes from start to finish, ensuring operations run smoothly while you focus on growth. I’m excited to discuss this further with you at your earliest convenience.
£7 GBP in 40 days
0.0
0.0

"I take ownership." I can help you keep every job moving cleanly from completion to invoicing to payment, so nothing sits overnight without a clear status. I've managed invoicing, booking records, and payment follow-ups in past admin and operations roles, and I'm used to chasing staff and vendors directly until missing details are closed out. I stay organized with daily checklists and end-of-day exception reports, so nothing gets missed even with high job volume. I'm based in a timezone close to the UK and can comfortably cover UK working hours. I've worked with CRM and task tracking systems and pick up new tools quickly. If a job wasn't invoiced on time, I'd flag it directly with the team member and push for it to be resolved immediately. I'm reliable, persistent, and comfortable holding people accountable. Please message me with more details so we can discuss further. Kind regards, Tosin
£8 GBP in 40 days
0.0
0.0

I take ownership. by writing these words, I am actually taking ownership, Hi, I have experience supporting businesses with job tracking, invoicing, lead management, customer follow-ups, and keeping daily operations organized. I'm comfortable monitoring workflows, updating spreadsheets, following up on pending tasks, and making sure nothing is left incomplete. One example of chasing missing information was while coordinating project updates, where I regularly followed up with team members for pending details before deadlines. I stayed polite but persistent until everything required was submitted so work could move forward without delays. To manage around 50 jobs a day, I'd prioritize tasks by status, use trackers and reminders, review jobs throughout the day, and ensure every job has a clear owner, next action, and deadline. I'm available during UK business hours, can work independently, and I'm confident communicating with engineers, staff, and customers when action is needed. I am confident about the role and I can handle the situations. My rate is £6/hour. I've worked with Google Sheets, Excel, CRM systems, Gmail, and project management tools. example: I noticed this job was completed but the invoice hasn't been sent yet. Is there any information missing? If not, could you please raise it as soon as possible so we can request payment today? I believe in staying organized, taking ownership, and making sure work gets completed on time.
£6 GBP in 40 days
0.0
0.0

I take ownership. I noticed you're looking for someone who will actively drive every job to completion—not just update records. The goal is to ensure every job progresses from Attended → Updated → Completed → Invoiced → Payment Requested → Paid, with no missed actions, delays, or unanswered questions. While my background is in technical project management and SaaS workflows as a MERN Stack Developer, I've worked extensively with CRMs, admin dashboards, task tracking, and process automation. I understand the importance of accountability, timely follow-ups, and maintaining accurate records across high-volume operations. My approach is simple: monitor every outstanding job, immediately chase missing engineer notes or invoices, ensure quotations and payment requests are sent on time, and produce a clear daily exception report highlighting anything that requires management attention. I'm comfortable asking direct questions, following up consistently, and ensuring every task has a clear owner and deadline. I'm available during UK business hours and interested in building a reliable long-term working relationship.
£11 GBP in 40 days
0.0
0.0

With more than 4 years of experience as a Virtual Assistant, I’ve handled various administrative tasks and provided solutions to improve the workflow of businesses. Your need for a dedicated VA to monitor job completion, invoicing, and payment control resonates well with my skill set. I have effectively coordinated complex projects from planning to completion, ensuring all deadlines and deliverables were met. My experience in managing CRM systems will also come in handy in organizing customer records, tracking leads and streamlining your sales pipelines. In addition to my administrative skills, I'm known for my strong organizational abilities, which I believe are essential for this role. I have managed up to 15 projects at a time without compromising efficiency. My strength is in not only completing assigned tasks but creating efficient systems that make business operations smoother and more productive. This is further exemplified by my creation of SOPs and process documentation as well as my proficiency in tools like ClickUp, Asana, Trello, Google Workspace, and the other tools you use. I take pride in being a proactive problem-solver who doesn't simply record missed standards or issues but also takes action. By aligning your project with my skills and experience, we can ensure the smooth and efficient running of your daily operations which will undoubtedly bolster your productivity. So let's drive your business forward together - contact me now for more details!
£8 GBP in 40 days
0.0
0.0

I take ownership. I'm interested in this role because it focuses on keeping jobs moving from completion to payment without anything being missed. I'm organized, proactive, and comfortable following up with engineers, office staff, and customers when information or action is missing. To manage around 50 jobs per day, I would use a structured tracker, review jobs throughout the day, follow up on missing notes or photos, monitor invoices and quotations, and prepare a clear daily exception report. If a completed job hadn't been invoiced, I would say: "Hi, I noticed this job is marked as completed, but the invoice hasn't been raised yet. Is any information still missing? Please let me know when this will be completed so we can keep the process moving." Regarding your question, I'm happy to work with your existing CRM, invoicing, and payment systems. If webhook or API access is available, I'll follow your current workflow and learn your processes quickly. I'm available during UK business hours and would be happy to start with the two-week paid trial. Thank you for your time, and I look forward to hearing from you. Best, Noor
£6 GBP in 30 days
0.0
0.0

Publicité , commerce........... ............ ............ ............... .............. .................
£8 GBP in 40 days
0.0
0.0

I TAKE OWNERSHIP. I HAVE EXPERIENCE IN CUSTOMER CARE, APPOINTMENT SETTING, SALES SUPPORT, AND ADMINISTRATIVE OPERATIONS. I AM HIGHLY ORGANIZED, PROACTIVE, AND COMFORTABLE FOLLOWING UP WITH STAFF AND CUSTOMERS TO ENSURE EVERY TASK IS COMPLETED ON TIME. I HAVE EXPERIENCE USING EXCEL, GOOGLE SHEETS, CRMS, AND I AM AVAILABLE DURING UK BUSINESS HOURS. I WOULD LOVE TO HELP YOUR TEAM IMPROVE JOB COMPLETION, INVOICING, AND PAYMENT FOLLOW-UP.
£8 GBP in 40 days
0.0
0.0

I take ownership. I understand this isn’t general admin — it’s about driving the pipeline Attended → Updated → Completed → Invoiced → Paid and making sure nothing gets left overnight. I’m highly organized, persistent, and comfortable chasing engineers, office staff, and customers to get missing notes, photos, costs, and decisions. I have experience managing job boards and spreadsheets for 50+ tasks per day. In my last VA role for a field service company, I managed job completion and invoicing for 40-60 jobs daily. One example: an engineer repeatedly submitted jobs without photos or material costs.I logged exceptions, and escalated after 2 missed days. Within 2 weeks, late invoicing dropped by 70% and cash collection improved. I use Google Sheets, Excel, job-management systems, and invoicing/payment link tools to track SLAs like -invoiced within 1 hour and same-day update. My daily exception report would cover: jobs reviewed, uninvoiced completions, missing updates, outstanding quotes, payments requested/collected, overdue invoices chased, and jobs with no clear next action If a team member failed to invoice a completed job, I’d message directly: “Hi, job #1234 shows as completed at 10:15 but isn’t invoiced yet. Per standard it needs to go out within 1 hour so we can request payment today. Are notes/photos missing? I can help get them now. Please confirm when the invoice is sent or what you need from me.”
£10 GBP in 40 days
0.0
0.0

WHITLEY BAY, United Kingdom
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