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Paid on delivery
I'm an artist running paid Instagram boosts to promote my work to fine art collectors. For months, boosting posts directly from the Instagram app worked perfectly — campaigns delivered within 2-3 hours of going live. About a week ago this completely stopped. Current symptoms: All Instagram boosts and Ads Manager campaigns get approved and marked "Active" They never deliver: $0 spent, 0 impressions, 0 reach for 24+ hours Affects both Instagram-app boosts AND campaigns built in Ads Manager Past completed campaigns from the same setup ran fine What I've already tried: Cleared a small outstanding balance on a dormant ad account Verified Account Quality / Business Support Home shows no restrictions Confirmed funds are routing to the correct ad account from the boost flow Renamed my personal Facebook profile to match my real name Filed a formal Meta support case (pending) Multiple chats with Meta's AI support assistant — got conflicting and incorrect diagnoses each time What I need: Diagnose why approved boosts are not delivering and fix it — OR escalate to Meta human support on my behalf and resolve through that channel. End goal: Instagram boosting working again so I can promote my art to US fine art collectors. Time-sensitive — I'm traveling next week and would like this resolved before then. How we'd work: Fixed price preferred over hourly I'll grant temporary admin access to my Business Manager (no passwords shared) Account specifics shared privately with the freelancer I select, not in this public post All communication through Freelancer.com platform Who I'm looking for: Someone with hands-on experience with Meta Business Manager backend issues — not a campaign creative or general "Facebook Ads expert." I need a technical troubleshooter who has dealt with stuck/non-delivering ad accounts before, and who knows how to escalate effectively to Meta support. Please mention a similar case you've solved when you bid.
Project ID: 40416304
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Active 14 days ago
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10 freelancers are bidding on average $171 USD for this job

Hello, Do you want me to focus purely on diagnosing and fixing the delivery issue, or also ensure your campaigns are optimized once delivery resumes? I will troubleshoot your Meta ad account to identify why approved campaigns are not delivering, fix the underlying issue Please join me in chat to review your account setup and begin resolving the issue. AqSa
$250 USD in 7 days
7.0
7.0

As an experienced digital marketer with a specialty in Adwords and PPC campaigns, I believe I possess the skills and insights necessary to troubleshoot and resolve your current Instagram boosting issue promptly and effectively. I understand the importance of a personalized approach when it comes to bypassing technical issues, and I guarantee my undivided attention towards your business's unique requirements. Not only have I extensively managed Google Search Engine (Adwords) campaigns for ecommerce and lead generation, but I have also dealt with similar hindrances time and again. My record is clean in consistently meeting targeted ROIs while maximizing campaign performance. This expertise coupled with my in-depth knowledge of keyword research, audience analysis, and optimization strategies make me confident in my ability to identify and eliminate any underperforming aspects within your ads accounts. Furthermore, aside from being adept at finding solutions to complex ad-related problems, I am highly capable of communicating effectively with Meta support. If necessary, I'm willing to personally escalate this issue on your behalf while keeping you informed at every stage. Such transparent communication has been a key factor in building trust with many clients throughout my career. Let me be the troubleshooter you need to swiftly regain the traction for your advertisements so that you can promote your incredible art to fine art collectors without further delay.
$250 USD in 30 days
6.2
6.2

Hi, I’m Zakaria. As an engineer with a Master’s in Automatics and Systems, I approach Meta’s Business Manager as a technical architecture rather than just a marketing tool. I have managed ad operations for US-based firms and have successfully resolved this exact "Active but Not Delivering" glitch before. Why I can fix this: ✅ Direct Experience: I’ve solved cases where the "Active" status was a false positive caused by a synchronization lag between the Instagram API and the Ads Manager payment gateway. ✅ Technical Audit: I don’t guess; I check the Event Manager logs and hidden payment thresholds that often trigger "ghost" freezes which don't show up in Account Quality. ✅ Effective Escalation: I know how to bypass Meta’s AI bots to reach Tier 2 human support, providing them with the specific technical logs they need to manually refresh an account’s delivery status. I’m ready to start the audit immediately to get your art back in front of collectors. Should we begin by checking if the Ad Account ID linked to your Instagram app matches your Business Manager exactly?
$250 USD in 7 days
3.9
3.9

The automated support bots will keep sending you in circles because your account is not technically restricted. It is currently caught in a "silent risk-hold" or shadow-freeze. You mentioned that you recently cleared an outstanding balance on a dormant account. That is the smoking gun. When you trigger cross-account billing activities, the security system often freezes delivery while keeping the campaign status as "Active." You do not need a creative expert; you need a technical backend troubleshooter. As someone who specializes in resolving these exact complex backend glitches, I have seen this scenario many times. Similar Case Solved: Recently, I resolved the exact same "Active but 0 reach" issue for a client who had paid off an old balance. The fix did not involve the creatives. It required re-authenticating the primary payment asset, resetting hidden spending limits, and using very specific terminology to bypass the automated bots and force a manual ledger refresh by a human representative. We got their campaigns delivering again within 48 hours. I work on a fixed-price basis as you prefer. If it requires a human escalation, I know exactly how to route the ticket to get actual concierge support on it immediately so you can travel next week stress-free. Does your current dashboard show a live human support button, or is it only allowing standard support tickets right now? Send a quick reply here so we can start fixing this before your trip. Best regards, Tanjirul
$200 USD in 7 days
0.9
0.9

Hi, I can help you troubleshoot and fix Meta Ads delivery issues where campaigns are approved but not spending or showing impressions. I have experience handling Business Manager-level issues like: • Stuck ad delivery / $0 spend campaigns • Account-level delivery restrictions not shown in Account Quality • Boost vs Ads Manager routing conflicts • Escalating cases properly to Meta support for resolution My approach: • Deep audit of Business Manager, ad account, and payment routing • Check delivery diagnostics, hidden account flags, and audience/bidding issues • Fix configuration or escalate directly to Meta support if needed Timeline: 1–3 days (depending on Meta response if escalation is required) I can start immediately since this is time-sensitive. Regards, Rija
$50 USD in 5 days
0.0
0.0

Respectively Sir/Ma'am, Have a Pleasant Day Ahead ! I carefully had read your requirements in your job post on freelancer.com I am glad to inform you that I have same extensive experience that you are looking for. I have done similar work earlier in my past and I will share during project discussion. Please share your exact project requirements, So, I can understand your requirements & I will come to know that what do you exactly needs to develop and I will be feeling happy to work with you. Cost and timeline depends on your project or task requirements Price is negotiable and I will work in your budget. No upfront payment will be charged. Always work in milestones. Looking forward for your positive response. Kind Regards, Sneha Kanwar
$140 USD in 7 days
0.0
0.0

First, it's happening for never using Ads Manager maybe but third party. Secounds, It's happening for your payment card issues. Third, out of terms and conditions and privecy policy of Facebook/Meta. Solutions: Post updates with rules or change the balance card. I will try to solve and maybe I can but $140 required and unrefundable. If agree, please place an order to start.
$140 USD in 7 days
0.0
0.0

Hi, I understand your issue — ads showing “Active” but not spending is usually a backend restriction, not a campaign problem. I run an e-commerce business and manage ads daily, and I’ve handled similar cases where delivery was completely stuck at $0. I can quickly diagnose the root cause (ad account, payment, or hidden restriction) and fix it, or escalate properly to Meta support if needed. I’m ready to start immediately and work on a fixed price. Let me know if you’d like me to take a look. Best, Houssin
$80 USD in 1 day
0.0
0.0

Hello, I understand your challenge i had exactly the same experience my ads was not seen and was running it never used the budget until we started working on an few other thing i understand the frustration with posts not reaching a wider audience and ads not getting the visibility you expect. I can help you improve this through a focused social media marketing strategy. I will analyse your current content and identify why engagement is low, then create optimized posts with stronger hooks, better visuals, and targeted captions designed to increase reach. I will also improve your posting strategy (timing, consistency, and audience targeting) to help your content perform better organically. For your ads, I will focus on improving audience targeting, ad structure, and messaging so your budget is used more effectively and your content reaches the right people. My goal is to increase your visibility, engagement, and lead generation through consistent and strategic marketing, not just posting content. I would be glad to help you turn your page into a more active and profitable channel.
$200 USD in 7 days
0.0
0.0

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