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Summary We are a strategy consulting firm based in Poland, dedicated to delivering exceptional projects for clients within the financial sector. We are looking for reliable individuals to collaborate with us as Mystery Shoppers and play an important role in our projects, ensuring accuracy and attention to detail at every step. Countries Covered: the USA Auditors Profile: - without any previous relation to SoFi bank, - not a student, - USA citizen Key Responsibilities: Account onboarding and debit card application processes mapping and testing 30 days activation communication tracking and taking notes Performing few actiivities related to account active usage (daily banking) Answering Satisfaction Surveys (in excel) paying attention to all details asked Preparing necessary basic documentation (recordings & printscreens, personal and sensitive data must be blured) If you want to make a significant impact by helping companies in the financial sector, we want to hear from you!
N° de projet : 40265399
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18 freelances proposent en moyenne $264 USD pour ce travail

As someone for whom the pursuit of quality and client satisfaction is a longstanding principle, I believe that my execution-driven approach and diverse skill set make me an ideal fit for your Mystery Shopper project. With solid experience in data entry, Excel, and customer service, I can seamlessly undertake the tasks you've outlined - mapping and testing account onboarding processes, tracking and documenting communications, actively using the accounts, answering surveys with meticulous attention to detail, and preparing necessary documentation. Where others might see a checklist of responsibilities, I see an opportunity to make a significant impact. Understanding the importance of accurate data representation in the financial sector, I assure you that all provided data will be meticulously recorded and delivered on time. My technical proficiency in tools like MS Office ensures that your data will be arranged orderly and right where you need it.
$350 USD en 1 jour
7,1
7,1

Hello I hope you're doing well. I understand you're looking for US Banking Mystery Shopper Needed I am the ideal candidate for your project. I have read the provided job description and I understand what you are looking for. I have over 10+ years of experience Data Entry, Excel, Business Analysis, Market Research, Customer Service, Documentation, Account Management, Customer Experience, Financial Consulting, Data Collection .Please feel free to further discuss the requirements and timeline for the project. I'd be happy to assist you. I am ready to start right now. ✅ No Upfront Payment ✅ Release Milestone After Completion ✅ 100% Project Completion Rate You can visit my Profile https://www.freelancer.com/u/HiraMahmood4072 Thank you
$200 USD en 7 jours
6,2
6,2

Hello, Hardworking finance professional with 20+ years of accounting experience. Xero Advisor Certified QuickBooks Certified ProAdvisor Experience in most accounting packages including Sage Accounting and Exchequer Enterprise. ▶Accounting is my specialty and I am Accountant▶ ⇛ Accounting ✸ Business Analysis ✸ Financial Analysis ✸ Finance Consulting Standards & Analysis ✸ Bookkeeping ✸ Bank Reconciliations ✸ QuickBooks ✸ Cost Accounting and Balance sheet ✸ Please leave a message here so that we can discuss it more. Regards, Shajalal
$200 USD en 2 jours
4,6
4,6

I am an experienced professional with a keen eye for detail, dedicated to providing accurate insights through the mystery shopping process. My background in the financial sector allows me to understand the nuances of banking services, ensuring that your projects receive the diligence and thoroughness they require. You can trust my reliability and commitment to quality as we work together to deliver impactful results for your clients.
$350 USD en 7 jours
4,7
4,7

Dear , I'm , a seasoned freelancer with a background in strategy consulting and a passion for delivering exceptional results within the financial sector. I understand the importance of accuracy and attention to detail, making me a perfect fit for your Mystery Shopper project focusing on US banking processes. With a keen eye for detail and a commitment to excellence, I am well-equipped to map and test account onboarding processes, track communication for 30-day activations, and ensure account active usage aligns with expectations. My experience in preparing detailed documentation and satisfaction surveys will guarantee thorough and insightful results for your project. I am dedicated to reliable delivery and clear communication throughout the project. I look forward to discussing how we can collaborate effectively to achieve your goals. Let's connect further to explore this exciting opportunity. Best regards,
$200 USD en 7 jours
4,0
4,0

Hi, I hope you’re doing well. I’ve read your project US Banking Mystery Shopper Needed , and I’m confident I can deliver exactly what you need. I specialize in Data Entry, Excel and have completed similar projects with great results. I bring 7+ years of hands-on experience working with Data Entry, Excel, Business Analysis, Market Research, Customer Service, Documentation, Account Management, Customer Experience, Financial Consulting, Data Collection. I have successfully handled similar projects recently. You can expect timely delivery, clear communication, and work until you’re 100% satisfied. I’d love to discuss your requirements in detail. Could we chat for a few minutes to make sure I fully understand your needs? Best regards, Ismail
$200 USD en 5 jours
3,6
3,6

Hi, I’m a detail-oriented professional with experience in structured process testing, documentation, and financial service evaluations. I understand the importance of accuracy, neutrality, and confidentiality when assessing banking onboarding journeys and customer experience touchpoints. What I’ll deliver: • Account onboarding testing – step-by-step mapping of the application and debit card process • 30-day activation tracking – detailed notes on communication flow and follow-ups • Active usage testing – structured execution of daily banking activities • Survey completion – precise, detail-focused responses in Excel • Documentation pack – recordings and screenshots with all sensitive data properly blurred I ensure careful documentation, unbiased reporting, and full compliance with data-handling standards. Happy to share examples of structured testing reports or process-mapping documentation I’ve prepared. Regards Shobhita Kaushik
$200 USD en 1 jour
3,2
3,2

Hello, I am highly confident in delivering precise and detailed mystery shopping reports for your US banking project. With extensive experience in customer experience analysis, data entry, and financial documentation, I understand the importance of accuracy and confidentiality in financial sector assessments. My background includes working on similar projects where meticulous note-taking and secure handling of sensitive data were paramount. I am well-versed in tracking communication, mapping processes, and providing detailed feedback through structured Excel reports. I am excited about the opportunity to contribute to your strategy consulting projects and help ensure client satisfaction through diligent testing and documentation. Please check out my portfolio: https://www.freelancer.ca/u/ZeeCreatives Let’s discuss how I can support your goals to deliver exceptional results in this project. Thanks, Zainab
$390 USD en 1 jour
4,0
4,0

I conduct structured account onboarding and debit card application testing with precision, documenting each step clearly and objectively throughout the full customer journey. I can map processes end to end—accurately tracking activation timelines, monitoring 30-day communication flows, and performing daily banking activities to simulate real account usage while recording detailed notes in Excel with full attention to every required data point. I also prepare organized supporting documentation, including recordings and screenshots with all sensitive information properly blurred, so your team receives compliant, ready-to-review evidence. I follow instructions carefully, work independently, and adapt quickly to project guidelines to ensure consistency and reliability in every assignment.
$250 USD en 3 jours
2,5
2,5

As a fellow professional who understands the need for exceptional performance within the financial sector, I'm enthused by the opportunity to collaborate with your esteemed strategy consulting firm. With an expertise in data collection, entry, documentation and deep understanding of Excel, my skills align perfectly with the tasks required for this project. Over the years, I've honed my customer service experience and sharpened my eye for detail, which will be indispensable for account onboarding and debit card processes mapping and testing, 30 days activation communication tracking as well as daily banking activities. Additionally, my knowledge of technology and aptitude for digital marketing will surely come in handy in case we want to provide further growth-driven insights from our shoppers' activities. Being both reliable and flexible, I assure you that I can not only meet but exceed your expectations with a code of conduct that maintains client confidentiality at all times. Importantly as a US citizen with no prior relationship to SoFi Bank, I guarantee impartiality throughout this undertaking. Let's make a true impact within the financial sector together!
$350 USD en 29 jours
3,1
3,1

I am a detail-oriented professional and a US citizen with a strong background in process documentation and consumer experience auditing. I meet all your criteria, including having no prior relationship with SoFi Bank, and I am not currently a student. I specialize in mapping user journeys, from account onboarding to daily banking activities. I am highly proficient in:
$200 USD en 4 jours
0,0
0,0

Hi, I am a professional engineer with extensive experience in technical documentation and process mapping, making me an ideal fit for your mystery shopping project. I will meticulously map the SoFi account onboarding and debit card application stages, ensuring every communication and system behavior is recorded with high precision. My background in data analysis allows me to provide detailed feedback in your Excel surveys while maintaining strict confidentiality and blurring sensitive information in all deliverables. I am a US citizen with no prior relationship to SoFi, and I am ready to track 30 days of active usage to help you assess their service quality. I will deliver professional reports and clear documentation that meet your firm’s high standards for strategy consulting. Best regards
$220 USD en 4 jours
0,0
0,0

Hi there! Are you looking for mystery shoppers who can also provide detailed feedback on user experience beyond just basic testing? Regardless, this is definitely something that I feel confident delivering on, given my past experience. I would love to discuss your project further! Looking forward hearing from you. Kind Regards, Corné
$200 USD en 14 jours
0,0
0,0

Hello, I am ready to assist as a Mystery Shopper for your US-based banking project. I will: Accurately map and test account onboarding and debit card application processes. Track 30-day activation communications and maintain detailed notes. Perform daily banking activities to assess account usage. Complete satisfaction surveys in Excel with precision and attention to detail. Prepare documentation (screenshots and recordings) ensuring personal and sensitive data is properly blurred. I am meticulous, reliable, and experienced in data collection, documentation, and customer experience evaluation. I understand the importance of accuracy in financial sector projects and will deliver complete, error-free results within 7 days. Looking forward to contributing to your project. Best regards, Hina K.
$200 USD en 2 jours
0,0
0,0

Hi, I read that you need a US‑based mystery shopper who can map the SoFi onboarding flow, track the 30‑day activation communications, do daily banking tasks, fill the Excel satisfaction survey, and provide recordings & blurred screenshots. I’ve spent the last 3 years doing similar banking mystery shopper projects for three major US banks, completing over 25 full‑cycle assignments without any prior relationship to the institutions. I will deliver: - A step‑by‑step process map of the account onboarding and debit‑card application (PDF). - A daily log of all activation communications for 30 days (Excel). - Daily banking activity notes (Excel) covering the required usage scenarios. - Completed satisfaction‑survey sheet with every field filled accurately. - A zip file containing screen recordings and screenshots, with all personal data blurred (using Snagit/OBS and Photoshop). All files will be organized and sent to you weekly, with the final package ready by day 35. I can START IMMEDIATELY and work within your preferred schedule. Thanks, Mubashir Ahmed
$350 USD en 7 jours
0,0
0,0

Warsaw, Poland
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