an essay not more than 2000 word about a subject. (Approaches to achieving sustaining and improving Quality : 1- A Flawed approach , 2- System approach, 3- A Process approach, 4- Behavioural approach ).
just an essay, no need for structuring or referencing.
you can use the book (ISO 9000 Quality Systems Handbook) for the author ( David Hoyle ) as reference. the book is on amazon and u can reed it all online.